Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,870 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Highland cow quilt cover poor quality ripped after being used twice”

Helpful Report

Posted 1 week ago

“Absolutely HORRENDOUS Experience Today In The Local Store After Doing some Shopping 4Days Ago One of the Articles Was The Wrong Size So I Thought Not A Problem Just Take it Back And Exchange It Not Asking For My money back Just An Exchange But I Had Misplaced My Receipt And Was Told No Receipt No Exchange Company Policy!!!!! I Am Fortunate Enough To Remember John The Founder From GREATY Market And Such a . Shame 🫠 To See John's Business Destroyed By Company Policy I Personally Will Never Shop in MATALN AGAIN. Due To My Company Policy R.I.P MATALIN. ie Product Was Unopened.”

Helpful Report

Posted 2 weeks ago

“I am always receiving discounts 10%off ect with my Me card through emails and when I order items the discount never works .It just tells me I don't meet the requirements for this offer no matter what I buy.Its a waste of time having the card”

Helpful Report

Posted 4 weeks ago

“Used Matalan online on Black Friday ordered to store. Chased goods 4 times eventually got told had to wait a further 48 hours for a reply. Never got a reply rang customer services for 5th time only to be told goods are no longer available and they would process me a refund within 7 days they have already had my money 10 days. This company should be fined for false advertising and taking money under false pretences. I went to the store to try to get my goods in store they had very similar goods at more expensive price but would not issue me a credit note and insisted I pay for my goods in full and get customer services at head office to do me a refund. Never have I ever used a company who cannot refund non receipt of goods or put a credit against more expensive goods. It’s no wonder these stores are closing!! I will never use this company again!!! Their customer services are terrible reading from a script and constantly apologising with no meaning it’s very irritating”

Helpful Report

Posted 1 month ago

“German-built MTBs Matalan Cust'Om'er -Se'r-vice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 -P'HO Ne" NUM-BER' (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 commissioned with the idea that the KM might be able to operate in the Mediterranean alongside the British and French navies. In the same year, five locally-built minelayers were added to the fleet. A hiatus of several years followed, and it was not until that any further major acquisitions were made, with the purchase of eight . Over the next two years, the fleet was significantly”

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Posted 2 months ago

“I don’t exactly like clothes shopping. Apparently I have to wear fancy trousers to school. What a joke. There is a variety of items they sell so that makes it better I guess. I still have no idea how you pronounce the name of this place lol. Come if you enjoy shopping for clothes if not BEWARE.”

Helpful Report

Posted 3 months ago

“Paul Krugman has written extensively Matalan CustOm-er -Ser-vice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 -pHO Ne" NUm-ber (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 on international economics, including international trade, economic geography, and international finance. The Research Papers in Economics project ranks him among the world's most influential economists. Krugman's International Economics:”

Helpful Report

Posted 3 months ago

“Placed a click and collect order order never turned up, it got dispatched but it never got dropped off at the store for collection ,got a refund will never use matlans click and collect again.”

Helpful Report

Posted 4 months ago

“duties of the president was the matalan CustOm-er -Ser-vice 8o5-41O":56OO-pHo Ne""nUm-ber constitution of , which was adopted in 1976. The president's stated role is to represent Burundi's national unity and ensure that the laws and functions of the state are created and executed in full compliance with the constitution. Sylvie Kinigi, the first and only woman in the office, served as interim president f”

Helpful Report

Posted 4 months ago

“The Reform Act was the climax matalan CustOm-er -Ser-vice 8o5-3O8":OO4O-pHoNe nUm-ber--of Whiggism, but it also brought about the Whigs' demise. The admission of the middle classes to the franchise and to the House of Commons led eventually to the development of a systematic middle-class liberalism and the end of Whiggery , although for many years reforming aristocrats held senior positions in the party. In the years after Grey's retirement, the party was led first by Lord Melbourne, a fairly traditional Whig, and then by Lord John Russell,”

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Posted 4 months ago

“voting resulted in a tie between incumbent John CustOm-er -Ser-vice 8o5-3O8":OO4O-pHoNe nUm-ber Edmund Wentworth Addison and the Liberal candidate. Under the legislation of the time, the presiding officer had a casting vote, and Addison was reelected. In the by-election a record for Great Britain. The mayor arranged for the result to be signalled by coloured rockets.”

Helpful Report

Posted 5 months ago

“Terrible online service⛔⛔⛔ Order completed online few days ago. Delivery date was yesterday. No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH MATALAN⛔”

Helpful Report

Posted 5 months ago

“Awful company, If you want a VAT invoice or some sort of receipt forget it, Customer Services completely useless, Sorry Solenka but you basically told me I am lying and that it was all sent out, all I've received is a return Label? does not show Vat and will not be accepted by my accountant. Shame really good Trousers but S**t company, possibly why they shut our local store....Sooner there put out of Business the better.”

Helpful Report

Posted 7 months ago

“Don’t order online, they use third party suppliers and you won’t be able to return if it’s wrong. 40 minutes on phone with them telling me they have to contact supplier even though they’ve sent me the wrong colour and I’ve uploaded a photo that they’ve seen to show the colour discrepancy. Never heard anything like it, aliexpress is better”

Helpful Report

Posted 9 months ago

“I ordered 8 items of women's clothing on line, they were delivered in 3 separate packages from 3 different companies. Only one item is suitable, the others are all too big and its not because I ordered the wrong sizes. The sizing of a lot of items of women's clothing sold my Matalan is way out one way or another. One of the items is to be returned separately and not to the store and "should only be sent back using the pre-paid label provided". No pre-paid label was provided and no address is given on the delivery slip. Going on line to try to resolve this has proved unsuccessful and I'd like to know what I'm supposed to do now?”

Helpful Report

Posted 9 months ago

“I am really sad. I am well and truly over matalan clothing. I remember when I used to be so excited to buy clothes from Matalan, unfortunately not any more! I initially thought it was a faze of selling really unfashionable and ugly clothing.. but the more I look the more I am thinking, which delusional person is choosing these ladies items! Please, who is in charge of this distribution!! What has happened to this once vibrant and beautifully fashionable female clothing.”

Helpful Report

Posted 10 months ago

“I queued to pay for my goods in the line that you pay a member of staff, I waited a fair while for this only to be told if I was paying by card I could only pay at a self service till. I did not want to pay by self service, but apparently according to the member of staff this was the only way to pay by card was to serve myself. I do not wish to use a self-service till I do not wish to serve myself. I was told by the manager that this was a trial being done by Matalan if this is true and it becomes standard that you can only pay if you serve yourself, I will no longer be using the store”

Helpful Report

Posted 10 months ago

“got kicked out of the store for no reason we came in as a group and a woman came up to us and asked us to leave and we done nothing wrong and she kicked us out for no reason and a lady came in at the same time and was spoke to us and said it was not right for us to be kicked out”

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Posted 1 year ago

“Matalan is actually a store that I like. I go to Matalana often because it's close to my house. I was very sad when I went on December 27th. While I was looking at the clothes on the hangers, a few price tags fell to the floor. I couldn't bend down to pick it up because I had back pain for a while. Not only the clothes but also the tags had fallen off. That's why I didn't care. At that moment, a female employee who was organizing the aisle came to me and said a few unpleasant sentences to me. I couldn't answer because my English wasn't very good. But I was very sad. After all, I didn't damage the clothes. I'm very undecided about coming to matalan now.”

Helpful Report

Posted 1 year ago

“Tried by 2 Dresses on line. Would not let me use 25% of Voucher. Said you can pick up from 200 stores well it would not let me get delivery frim Leytonstone store so have to pay Dellivery. complained they do not care.”

Helpful Report

Posted 1 year ago

Matalan is rated 3.6 based on 1,870 reviews