Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't have a good experience, took 7 days for my delivery to come & then only 2 out of the 3 items came, it took another 4 days for my 3rd item to arrive. The customer service received when phoning wasn't the best & clearly they do not record/log/ note anything on systems because different call handlers didn't know what the previous one had informed me. I did however get my delivery fee back but this is not the point. Products were as pictured though.”

Helpful Report

Posted 8 years ago

Hello Kelly Thank you for your feedback, It's unfortunate to hear that you have had some issues whilst shopping with us, in regards to the delivery times we do advise 4-7 working days for delivery and your delivery has taken up to the latter end of our timescales. Sometimes if their is a large order items do get split up and unfortunately that is what has happened on this occasion.My apologies for any inconvenience this may have caused you , as we grow as a business we are constantly improving to try and provide the best service for our customers. so we will do our best to ensure that incidents such as this do not occur in future. Kind Regards Tyrone

Posted 8 years ago

“Only problem using Direct is you dont always get a true sense of the article. I bought a rug which was a much more lightweight article than l thought, however, the design and colours were just right so l kept the rug. This is the risk you take when buying direct from any retailer. All other aspects were very good and l will use the service again with no qualms”

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Posted 8 years ago

“Very easy, very quick no hassle. Would definitely use again.”

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Posted 8 years ago

“Good quality products, value for money and excellent delivery service. Would recommend Matalan Direct.”

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Posted 8 years ago

“Was told delivery would be on a certain day but on the morning of day was told they hadn't received item and would inform when they received it .was at work when text came to say delivering that day, had to make other arrangement for delivery.”

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Posted 8 years ago

Hello Roberta Thanks for your feedback, My apologies for the miscommunication given during the delivery process, our courier service provide customers with an estimated delivery day and time however sometimes they fall short and are unable to meet this. My apologies for any inconvenience caused we will do our best to ensure that this does not occur in future. kind regards Tyrone

Posted 8 years ago

“A nice quality product with a very good price made even more attractive by the offer code for an extra 10% off. I was especially impressed with your carrier DCP who arrived exactly when stated, made good communication and the driver was friendly and courteous. The only point I would critisise is the long time it took for my order to be confirmed via email, several days! it was a Bank Holiday but I would have expected a confirmation on return to work, I had to phone you to make sure my order had been received.”

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Posted 8 years ago

“Excellent company to deal with. Very good quality goods and a fast delivery. Highly recommended.a”

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Posted 8 years ago

“The delivery service and quality of the shelving was excellent. I cannot fault it. Would highly recommend Matalan.”

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Posted 8 years ago

“I was not very impressed at all it took 3 e mails 2 phone calls to get my item returned. Was told I would receive returns note l'st class post ready for pick up on the Monday cos hadn't got printer so on Sunday b4 pickup had to go my sons for him to do it then hv had to pay £9 return, so don't bother.”

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Posted 8 years ago

“Have all ways been satisfied with the price service and quality thank you Matalan five stars. L Davis.”

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Posted 8 years ago

“Very smart product. Faulty one replaced immediately and movement coverage are better than expected. Nice product and so far ggod value”

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Posted 8 years ago

“Lovely quality bed! Used to replace a creaky metal bedframe and surprisingly found this bed was very sturdy and looked very elegant in my bedroom. Looks much more expensive than it was!”

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Posted 8 years ago

“DPD delivery was shocking. The delivery was 2 boxes clearly labelled 1 of 2 & 2 of 2. When I received the email from delivery people I chose to collect from a store because I was at work so would not be home. This was confirmed by email. I then received another e mail saying I couldn't collect from store so I opted to collect from depot. When I got home that night 1 box had been delivered to my neighbour. The 2nd box was not with it. I contacted DPD and was told the other box had been delivered to store which I then had to go and collect. Absolutely ridiculous. I loved my tables though.”

Helpful Report

Posted 8 years ago

“The chairs was beautiful and classy!but i dont know if the material will last or a chair could carry a heavy person. But over all im satisfied with it.”

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Posted 8 years ago

“Delivery was excellent, they sent you a link and you could follow the driver which meant no waiting around for hours. The rug is great, its high quality and just finishes off the room nicely.”

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Posted 8 years ago

“Good service all round”

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Posted 8 years ago

“Order arrived very quickly and does exactly what we wanted for a minimal price!”

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Posted 8 years ago

“Curtains very lightweight, don't hang very well but delivery service great”

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Posted 8 years ago

“I ordered a small rug from Matalan for my hall & I am extremely pleased with it. It is quite thick & the perfect size. Before ordering I was thinking if I don't like it I can return it, but I am definitely keeping it.”

Helpful Report

Posted 8 years ago

“Delivery very poor, only use if you want a surprise rude early morning wake up call. When the rug was first delivered it was before 7.00 am, notice of delivery time not given. Upon inspection of rug there were a number of hard black marks along the stripes. Really not impressed being woken up at 6.36 this morning for the collection of the faulty rug, I have two school aged children whose sleep was disturbed. No notice was given by yourselves, even though I have asked on numerous occasions for a date for the collection of the faulty rug. I am extremely close to cancelling the order of the replacement and asking for a full refund due to the poor delivery service. I trust I will not get an early wake up call for this final delivery.”

Helpful Report

Posted 8 years ago

Hello Sarah, Thank you for your feedback, It is unfortunate to hear that you were contacted this early morning in regards to receiving your parcel. Our courier service aims to contact people between the hours of 9-5 and this occasion which i can only assume was an isolated incident.My apologies for this however and we have passed this information on to our couriers to ensure that this does not happen again.We value all of our customers, we appreciate the feedback and we will do our utmost to ensure you have a better experience next time you shop with us. Kind Regards Tyrone

Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews