Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to use and to order from. Appreciated the good comms afterwards from acceptance of order right up to delivery date and time slot. This was my second order from you and I would come back again. Thank you.”

Helpful Report

Posted 9 years ago

“spot on service im sure to use matalan direct in the future”

Helpful Report

Posted 9 years ago

“Speedy delivery, excellent quality goods and over all a good experience. Would definitely shop with Matalan again.”

Helpful Report

Posted 9 years ago

“Good services will use and recommend again”

Helpful Report

Posted 9 years ago

“Brilliant service. Brilliant delivery. Friendly guys and very helpful . will definetly be using matalan again.”

Helpful Report

Posted 9 years ago

“Extremely pleased with the service received. Quality of products is excellent. Telephone call to advise of delivery which arrived at 6.40 am as promised. Delivery men polite and very helpful.”

Helpful Report

Posted 9 years ago

“Fantastic service. Great price and value for money. Delivered within a week when they said could be 10 days. Delivery men were great. Can't fault this service would highly recommend over vic plumb and such like any day ?”

Helpful Report

Posted 9 years ago

“good product would purchase from this range again”

Helpful Report

Posted 9 years ago

“I ordered a tall gloss white bathroom cupboard ... It came assembled which was a major bonus ???? and the quality of the product is 10/10”

Helpful Report

Posted 9 years ago

“Very attractive sink taps”

Helpful Report

Posted 9 years ago

“Thank you for a prompt and excellent service The products are just what we wanted, unfortunately the Towel Rail was not fitted as it would have proved to be a little intrusive . I would like to return is to you for a refund. I did send a e-mail requesting this but I feel it did not send. Kindest Regards William Selby”

Helpful Report

Posted 9 years ago

“Delivery time was correct and the delivery was very good announced by the courier! The shower/bathmixer was what described and works just as we want seem to be excellent quality!”

Helpful Report

Posted 9 years ago

“Excellent service”

Helpful Report

Posted 9 years ago

“I am very pleased with my product, the service was excellent with up to date delivery status”

Helpful Report

Posted 9 years ago

“I am delighted with bathroom unit I purchased.”

Helpful Report

Posted 9 years ago

“Toilet seat looks good very easy to fit . The seat fits the toilet really well . Very pleased with it. Hope it wears well”

Helpful Report

Posted 9 years ago

“Well priced , good quality products . Fast, efficient despatch and delivery . Excellent customer service dept. Instructions need to be written ( step by step ) to accompany existing photo / diagrams”

Helpful Report

Posted 9 years ago

“The bright chrome taps have brightened up our dated gold coloured taps. Lovely fresh look to the bathroom”

Helpful Report

Posted 9 years ago

“Excellent WC system, which we shall take to France to replace our very old (200 year) system in our cottage. It is much cheaper than one would have cost there, but appears to be of excellent quality. Delivery was as promised and very well packaged. Many thanks from Maurice Richards.”

Helpful Report

Posted 9 years ago

“Delivered promptly and well packaged. High gloss finish on bathroom units looks good and will be easy to keep clean. Mostly pre-assembled - which is a bonus these days. Only have to reverse the handles (which are cleverly mounted inside to protect them during transit), and have to add the included extension pieces for the overhanging sink (all pre-drilled so very easy). Overall the units seem quite solid and are good value.”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews