Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff unpleasant did not want to know " have to do it on line" I walked out went to sports direct. spent £150.00.”

Helpful Report

Posted 6 years ago

“I was struggling to find something appropriate to wear for a night out with friends. I spent almost the whole day shopping around other high street stores to no avail. Matalan was my last stop of the day, within 20 minutes I had purchased a handful of suitable clothing for my night and my wardrobe in general. Delighted with the range of tops available in store.”

Helpful Report

Posted 6 years ago

“I bought a dressing gown and on getting home found that the tie belt was missing. I didn't want to go back to the shop so I emailed and asked if they could post me a tie. They replied with apologies for the mistake saying that unfortunately I would need to go back to the shop for an exchange but they were sending £20.00 in vouchers for my trouble. What a great response.”

Helpful Report

Posted 6 years ago

“Excellenr range of summer wear. Staff very helpful with good knowledge of stock in store.”

Helpful Report

Posted 6 years ago

“Click and collect no problems”

Helpful Report

Posted 6 years ago

“Disgusted with the customer services! Have returned an item on 12/06 and tracking confirms the item was received back on 14/06 STILL NO REFUND!! Have emailed customer service team twice now with no reply, after trying to call about 20 times with no luck getting through and the phone just going dead I finally managed to get through only to get a very rude person who then proceeded to hang up on me! I would advise NEVER ordering online with this company and i personally will never shop with them in store again either! Order no: 27416282 - if someone would like to actually refund what i am owed!!!!”

Helpful Report

Posted 6 years ago

“All in all everything I purchased was as expected, both in fitting and aesthetic, though I will say that "wide fit" doesn't count for much in the way of shoes from what I can gather. You definitely get your monies worth in what you buy. Shall most certainly be shopping there again!”

Helpful Report

Posted 6 years ago

“great value for money”

Helpful Report

Posted 6 years ago

“On the 17/06/18 at 10.43 am I ordered 2 tops on click and collect next day delivery.payed 1.99 .so ordered before 4 pm cut off .i assumed they would arrive in store today 18/06/18 they didn’t”

Helpful Report

Posted 6 years ago

“I'm very satisfied with my purchases good quality at an affordable price.”

Helpful Report

Posted 6 years ago

“Lovely friendy store(Hartlepool)Lady on customer sevice Monday around 3.15 sorry didnt get her name is so helpfull,always goes out of her way to help.”

Helpful Report

Posted 6 years ago

“very happy brilliant shop and very friendly staff”

Helpful Report

Posted 6 years ago

“Your Lack of choice for plus size. Regardless of whether they are trying to diet etc there are many women who are a size 16 and above. I am a 20 but wear 22 for comfort. YOU used to have an excellent choice. not now. I spend over 1000 a year on work clothes and holiday clothes. so i shop elsewhere. Im 53 but look like im in my 40 s im not frumpy. im sexy. ! i want nice clothes modern . and Good quality. not look like im frumpy and aged 10 years. i dont want to look like im a teenager but i like classy. You should take a look online . you are losing out to a big audience.”

Helpful Report

Posted 6 years ago

“Lovely clothes at a good price”

Helpful Report

Posted 6 years ago

“Lovely clothes at a good price”

Helpful Report

Posted 6 years ago

“Workington store. Michelle and store manger helped with a return query. Both very helpful, pleasant and friendly. Great ambassadors for your shop. Yesterday, the cashier Sid served me. He too was customer friendly and very helpful. Matalan, you have a great bunch of people working for you in this store. It’s good to have people so personable. Thank you to the 3 lovely people in Matalan Workington.”

Helpful Report

Posted 6 years ago

“Items were ordered on-line and delivered to store quickly. Received notification promptly. Staff very helpful when items were collected. Website easy to navigate. Would recommend this service offered by Matalan.”

Helpful Report

Posted 6 years ago

“I purchased some work clothing via Matalans website. It was very easy to use and I chose next day delivery at a very reasonable price. My order arrived at 9am the next day and was well packaged with hangers. Brilliant service”

Helpful Report

Posted 6 years ago

“Ordered some holiday clothes for my children. 2months later & lost receipt I realised my son had grown. Went to local Matalan shop who were more than happy to exchange for the next size up without the receipt. Thankyou Matalan”

Helpful Report

Posted 6 years ago

“we often write reviews when something is bad but I would like to write a review thanking a member of staff. I was in the shop in aintree on the 14th may and was served by an elderly gentleman who was on the till called Norman he was polite caring and made me smile with his kindness. thank you again.”

Helpful Report

Posted 6 years ago

Matalan is rated 3.6 based on 1,871 reviews