Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“I purchased two different sets of curtains, as I didn't know the timescale of delivery I called the number in the email to find out when I could expect them. I spoke to a Matalan colleague and they couldn't find my details with the reference I had given. After several calls and leaving feedback through the email link given I got a call back to establish that if I placed an order online - I should have picked option 1 (For furniture) instead of option 4 for Home Furnishings. One set of the curtains, the right hand side one has a light line right through the middle of the fabric. As my experience prior took up 50 minutes of my time on several calls, I thought "Why should I go through more of an ordeal?" I will not purchase anything else online even though this is my ideal way of shopping. Very disappointed and extremely frustrating when you only wanted a basic update on an order.”

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Posted 7 years ago

“Kitchen tap and bath towel rail look great!”

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Posted 7 years ago

“Website was easy to use, we found exactly what we were looking for at a reasonable price and it was delivered on time.”

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Posted 7 years ago

“sold me what i wanted”

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Posted 7 years ago

“The service was excellent and good quality items.”

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Posted 7 years ago

“Great sales”

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Posted 7 years ago

“Delivered on time.”

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Posted 7 years ago

“The quality of the chair,excellent value for the money ,we had recently bought another chair from another retailer which was more expensive but we couldnt return it”

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Posted 7 years ago

“GREAT BARGAINS, POLITE STAFF, ALWAYS HAS WHAT I AM LOOKING FOR WHETHER ONLINE OR INSTORE”

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Posted 7 years ago

“The staff went out of their way to help to select a piece of IT luggage so much so that I asked for their names. So many thanks to "Jenni" and "Zoe" at the Wolstanton store....other stores should note how professional these two ladies are....it makes shopping a pleasure even for us men. THANK YOU.”

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Posted 7 years ago

“The oak sideboard was a great buy and good servies by Matalan direct”

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Posted 7 years ago

“Delivery updates could have been better.. Kept receiving updates to say i would be receiving and never did, had tio keep calling”

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Posted 7 years ago

“Original item delivered was damaged. When I reported this the response was immediate and effective. The replacement item was delivered within days and the issue resolved to my satisfaction”

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Posted 7 years ago

“Very pleased with our table. It is a bit bigger then we thought but we can put up with that.”

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Posted 7 years ago

“Bought a top from Matalan but it was the wrong size. Took it back and it was straightforward to change it, despite choosing a different style. No queuing at a special till. Quick and easy.”

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Posted 7 years ago

“Rangwith a query , went above and beyond to help”

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Posted 7 years ago

“Matalan is always the first shop I go to when needing new clothes, night wear and of course their home accessories. They have a huge choice of designs for all ages and very good prices.”

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Posted 7 years ago

“there was lots of variety in their store today, and the sales rails were kept very tidy and accessible- which is rare!”

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Posted 7 years ago

“The rug was nice but the delivery time was too lengthy as I wanted to give it to someone as a gift. I do feel item of this size could easily be available on click and collect taking a maximum of 2/3 days. Even when I called up they were unable to give me a date had to wait for the email.”

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Posted 7 years ago

“Goods arrived on time and an easy returns option”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews