Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a bathroom furniture pack at the best price around on Sunday. Despite it being so bulky and relatively expensive, we received a call on the Monday to book in delivery on the Tuesday. The delivery arrived on time and the items were in perfect condition. We did consider other companies to buy from, but the excellent returns policy and keen prices meant we wouldn't buy elsewhere. We are undergoing a house renovation and this is the first of 4 bathrooms to be updated, and we will definitely be back to Matalan Direct.”

Helpful Report

Posted 9 years ago

“Dealt with my queries and concerns on the phone and nominated the correct product. Very greatfull. Quick and speedy delivery in excellent condition with no parts missing.”

Helpful Report

Posted 9 years ago

“Great products for excellent price”

Helpful Report

Posted 9 years ago

“Excellent service throughout. Delivery was prompt and efficient. Very pleased with the bathroom unit which I ordered and the fact that it was already assembled was a big bonus. Looked exactly as it was shown on the net and good price too.”

Helpful Report

Posted 9 years ago

“Hi We're very pleased with our purchase from Matalan Direct. The goods arrived within a few days and no hassles. Goods as discribed and looks great in our bathroom . We'd recommended Matalan Direct to any one renovating their home. Good value and prompt service. Rob & Becky”

Helpful Report

Posted 9 years ago

“I found it really easy to order from Matalan direct, with the equally fantastic prices! Plus the delivery was amazingly quick, I would definitely recommend and will definitely return!”

Helpful Report

Posted 9 years ago

“Easy to use web site very quick delivery a delight to do business with them thank you”

Helpful Report

Posted 9 years ago

“Product, ordering and delivery good, only issue I personally have, other companies I have dealt with update me more frequently about my order than Matalan Direct did, otherwise very good”

Helpful Report

Posted 9 years ago

“Good product but extremely poor normal lead time delivery service. Expected better and quicker delivery for my almost £8.00. If your not in a hurry, it's fine.”

Helpful Report

Posted 9 years ago

Hi Steven, Thank you for your feedback. We’re glad to hear that you liked our product! With regards to our lead times, we offer a single delivery service to ensure that all our customers receive the same delivery treatment, whereby all orders are quality checked, carefully picked and adequately packed before we send them to our customers, however I apologise if you feel as though this was too long. If there’s anything we can do for you, please contact us here at Matalan Direct and we’ll happily assist you. Kind regards, Alice

Posted 9 years ago

“Speedy delivery and well packaged, thank you”

Helpful Report

Posted 9 years ago

“We are renovating an old cottage in the Lake District and had bought a beautiful cast iron bath for the main bathroom. My wife knew exactly the style of taps to compliment this and when I showed her a picture from Matalan Direct she said "thats what I would like". I was uncertain as the price just seemed too good to be true but the quality and finish of the taps are wonderful. I would certainly recommend this company to anyone looking for high quality at a reasonable price and so would my plumber.”

Helpful Report

Posted 9 years ago

“Exactly what I was looking for at a good price and delivered promptly. I could ask for more. Thanks”

Helpful Report

Posted 9 years ago

“Great price and efficient delivery.”

Helpful Report

Posted 9 years ago

“Excellent, well-priced product. Arrived super-fast.”

Helpful Report

Posted 9 years ago

“The corner bathroom cabinet quality exceeded my expectations, solid, well constructed and looks great. Tom Johnstone”

Helpful Report

Posted 9 years ago

“Matalan Direct have consistently been brilliant - we are doing quite a major refurbishment and builders on site can order day to day as and when required which is a huge plus - the delivery has been fast, the products well packaged and the delivery company exceptional ( we have had others that have lost / left products on a building site never to be seen and some with packaging so awful products have been returned) Thoroughly recommend”

Helpful Report

Posted 9 years ago

“Excellent communication, prompt delivery, excellent products, would recommend”

Helpful Report

Posted 9 years ago

“The lady that took my order over the telephone was very helpful, Although there was a slight 'hiccup' with the delivery, when the goods arrived they were extremely well packed and protected against damage. Fortunately my husband was here and able to assist the driver in unloading. Had I been at home alone I don't know how we would have managed. Although the items have not yet been installed, everything appears to be of excellent quality. The toilet unit and vanity unit were purchased as a package together with the toilet, basin, etc. and therefore feel the brackets required to secure the toilet to the floor should be included. We realised they were missing and have since ordered and received same. I would definitely use Matalan direct again.”

Helpful Report

Posted 9 years ago

Hi Sylvia, Thank you for your kind review about our customer service and the quality of our products. It’s always encouraging to hear that a customer has had a pleasant experience with us. We appreciate your feedback regarding the delivery of your order. We are currently working towards rectifying our logistics to ensure that our customers receive the best customer service possible, as we are constantly seeking for areas where improvements can be made. Whilst the sink cabinet, back to wall unit and toilet bundle doesn’t currently include a fixing kit, we have taken your comments on board and we are now reviewing this to make sure that customers are completely satisfied with the product. I’m glad, however, that you were able to resolve this issue with us in the meantime. If there’s anything else we can help you with Sylvia, please don’t hesitate to contact us here at Matalan Direct. Kind regards, Alice

Posted 9 years ago

“A fast, efficient and pleasant transaction. Product exactly as described. Will definitely use Matalan Direct again.”

Helpful Report

Posted 9 years ago

“Brilliant customer service, fantastic products - a great company all round - a real success story”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews