Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned to cancel my order and was told this would be dealt with and payment refunded. Next day received email to say order had been dispatched. Phoned Matalan and was told just to refuse delivery when it arrived. First delivery attempt courier went to wrong house, next delivery attempt I refused item as instructed then received email saying sorry we missed you your item is at local store to be collected. 10 days later still waiting for my refund that was promised!”

Helpful Report

Posted 9 years ago

Hi Jenny Thank you for your feedback. I have looked into this for you. We aim to despatch all orders within 48hrs of the order being place. When you contacted us to cancel your order had already been despatched from our warehouse. I'm really sorry that this hasn’t turned out as simple as refusing the delivery. Our couriers have advised us they received a request to deliver on an alternative day and then a subsequent request to take the delivery to your local DPD collection point. I have left you voicemail. Please contact our customer service team to advise how you would like to proceed. If you require a refund we can process this for you as soon as possible. Once again I’m sorry for any inconvenience caused and thank you for your patience. Kind regards John

Posted 9 years ago

“GOOD SERVICE DELIVERED WHEN I WANTED THE PRODUCTS WERE BETTER THAN EXPECTED”

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Posted 9 years ago

“Good product and great price- delivered when promised - recommended”

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Posted 9 years ago

“Recently bought a bathroom cabinet, great item and quality. Arrived promptly and well packaged. Would definitely use again.”

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Posted 9 years ago

“We ordered a bathroom furniture pack at the best price around on Sunday. Despite it being so bulky and relatively expensive, we received a call on the Monday to book in delivery on the Tuesday. The delivery arrived on time and the items were in perfect condition. We did consider other companies to buy from, but the excellent returns policy and keen prices meant we wouldn't buy elsewhere. We are undergoing a house renovation and this is the first of 4 bathrooms to be updated, and we will definitely be back to Matalan Direct.”

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Posted 9 years ago

“Dealt with my queries and concerns on the phone and nominated the correct product. Very greatfull. Quick and speedy delivery in excellent condition with no parts missing.”

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Posted 9 years ago

“Great products for excellent price”

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Posted 9 years ago

“Excellent service throughout. Delivery was prompt and efficient. Very pleased with the bathroom unit which I ordered and the fact that it was already assembled was a big bonus. Looked exactly as it was shown on the net and good price too.”

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Posted 9 years ago

“Hi We're very pleased with our purchase from Matalan Direct. The goods arrived within a few days and no hassles. Goods as discribed and looks great in our bathroom . We'd recommended Matalan Direct to any one renovating their home. Good value and prompt service. Rob & Becky”

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Posted 9 years ago

“I found it really easy to order from Matalan direct, with the equally fantastic prices! Plus the delivery was amazingly quick, I would definitely recommend and will definitely return!”

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Posted 9 years ago

“Easy to use web site very quick delivery a delight to do business with them thank you”

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Posted 9 years ago

“Product, ordering and delivery good, only issue I personally have, other companies I have dealt with update me more frequently about my order than Matalan Direct did, otherwise very good”

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Posted 9 years ago

“Good product but extremely poor normal lead time delivery service. Expected better and quicker delivery for my almost £8.00. If your not in a hurry, it's fine.”

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Posted 9 years ago

Hi Steven, Thank you for your feedback. We’re glad to hear that you liked our product! With regards to our lead times, we offer a single delivery service to ensure that all our customers receive the same delivery treatment, whereby all orders are quality checked, carefully picked and adequately packed before we send them to our customers, however I apologise if you feel as though this was too long. If there’s anything we can do for you, please contact us here at Matalan Direct and we’ll happily assist you. Kind regards, Alice

Posted 9 years ago

“Speedy delivery and well packaged, thank you”

Helpful Report

Posted 9 years ago

“We are renovating an old cottage in the Lake District and had bought a beautiful cast iron bath for the main bathroom. My wife knew exactly the style of taps to compliment this and when I showed her a picture from Matalan Direct she said "thats what I would like". I was uncertain as the price just seemed too good to be true but the quality and finish of the taps are wonderful. I would certainly recommend this company to anyone looking for high quality at a reasonable price and so would my plumber.”

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Posted 9 years ago

“Exactly what I was looking for at a good price and delivered promptly. I could ask for more. Thanks”

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Posted 9 years ago

“Great price and efficient delivery.”

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Posted 9 years ago

“Excellent, well-priced product. Arrived super-fast.”

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Posted 9 years ago

“The corner bathroom cabinet quality exceeded my expectations, solid, well constructed and looks great. Tom Johnstone”

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Posted 9 years ago

“Matalan Direct have consistently been brilliant - we are doing quite a major refurbishment and builders on site can order day to day as and when required which is a huge plus - the delivery has been fast, the products well packaged and the delivery company exceptional ( we have had others that have lost / left products on a building site never to be seen and some with packaging so awful products have been returned) Thoroughly recommend”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,871 reviews