Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Went into shop for a jacket but didn't have my size in store went on line and got the jacket and found that it could be bought at a discount . delivery zero as click and collect. happy day's”

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Posted 7 years ago

“Not such an efficient service as other retailers but ok if you are willing to wait”

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Posted 7 years ago

“Kept me informed of my order”

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Posted 7 years ago

“Please stay away from Matalan Online. Ordered some items 8 days ago for click and collect still not here. When I spoke to the customer service they can see the order has been despatched but not delivered but no one knows where it is. When I got this escalated to a manager in the call the centre they have refused to do a £27 refund because she is not authorised to do refunds. When I asked to speak to someone higher or a department to do refunds the manager said: “No, I am the highest manager available” So no items and money has gone out the bank! Cheers matalan!”

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Posted 7 years ago

“Good items + delivery options”

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Posted 7 years ago

“I love the clothes in M atalan Wellingborough but as I am disabled I find standing in the queue to pay for them, often over 10 minutes, unexeceptable. Primark have a disabled till in every shop why can't you help us. After going in today I now find I am in terrible pain and won't be going in again in a hurry which is unfortunate as I love your items.”

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Posted 7 years ago

“I was looking for gym wear for an older person and the assistant was most helpful and understanding that I did not want to look like mutton dressed as lamb. On another occasion I rang the store and the assistant rang me back to save my hanging on while she went to the warehouse to try to find the article I was enquiring about. Great service!”

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Posted 7 years ago

“Go product range”

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Posted 7 years ago

“I purchased a jumper from them and it was the best thing I ever bought. So thick, comfy and baggy. Loved the colour, price and material. Perfect for winter and just being comfy af!”

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Posted 7 years ago

“Customer service excellent. Variety of goods was to my taste.”

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Posted 7 years ago

“Clothes are reasonable value but the quality could be better”

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Posted 7 years ago

“So quick and easy buy on line press click and collect all done”

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Posted 7 years ago

“They made me very happy”

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Posted 7 years ago

“Good quality clothes nice staff”

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Posted 7 years ago

“Great value for money on trend well made for price good fit per size”

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Posted 7 years ago

“Very helpful staff and go out their way to help , even with a faulty item and lost receipt they was able to exchange an item for me”

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Posted 7 years ago

“Really good product info on website clear accurate pictures and quick delivery time”

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Posted 7 years ago

“Wide choice of goods, great prices. Good money saving options. Friendly staff.”

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Posted 7 years ago

“Ordering process smooth and easy. Outstanding variety of items and all of good value. Would heartily recommend them.”

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Posted 7 years ago

“Fab customer service, sales assistants are extremely helpful and friendly.”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews