Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Would never shop here again. Ordered unicorn slippers for grandchildren had waited days for them to come in stock and finally they appeared in stock. Ordered straight away. Told my order was accepted. 5 days later had an email saying they were all sold. No reply to emails asking how if they are in stock and ordered confirmed they then sold them. Very upset grandchildren as had told them i had finally ordered them. Absolutely appalled at lack of service and no explanation”

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Posted 7 years ago

“I purchased some boots before my visit to the UK, however, they were due within 5 working days and they did not come for 6, so I had left and wont get to try them till I am back in the UK, not a problem for most I am sure :)”

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Posted 7 years ago

“The items I wanted to order was out of stock so I signed up to get an email when they was back in stock the next day I got the email and ordered everything I needed I will have one happy niece on Christmas morning.”

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Posted 7 years ago

“Delivery on time, great prices and perfectly packed items”

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Posted 7 years ago

“Went into shop for a jacket but didn't have my size in store went on line and got the jacket and found that it could be bought at a discount . delivery zero as click and collect. happy day's”

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Posted 7 years ago

“Not such an efficient service as other retailers but ok if you are willing to wait”

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Posted 7 years ago

“Kept me informed of my order”

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Posted 7 years ago

“Please stay away from Matalan Online. Ordered some items 8 days ago for click and collect still not here. When I spoke to the customer service they can see the order has been despatched but not delivered but no one knows where it is. When I got this escalated to a manager in the call the centre they have refused to do a £27 refund because she is not authorised to do refunds. When I asked to speak to someone higher or a department to do refunds the manager said: “No, I am the highest manager available” So no items and money has gone out the bank! Cheers matalan!”

Helpful Report

Posted 7 years ago

“Good items + delivery options”

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Posted 7 years ago

“I love the clothes in M atalan Wellingborough but as I am disabled I find standing in the queue to pay for them, often over 10 minutes, unexeceptable. Primark have a disabled till in every shop why can't you help us. After going in today I now find I am in terrible pain and won't be going in again in a hurry which is unfortunate as I love your items.”

Helpful Report

Posted 7 years ago

“I was looking for gym wear for an older person and the assistant was most helpful and understanding that I did not want to look like mutton dressed as lamb. On another occasion I rang the store and the assistant rang me back to save my hanging on while she went to the warehouse to try to find the article I was enquiring about. Great service!”

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Posted 7 years ago

“Go product range”

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Posted 7 years ago

“I purchased a jumper from them and it was the best thing I ever bought. So thick, comfy and baggy. Loved the colour, price and material. Perfect for winter and just being comfy af!”

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Posted 7 years ago

“Customer service excellent. Variety of goods was to my taste.”

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Posted 7 years ago

“Clothes are reasonable value but the quality could be better”

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Posted 7 years ago

“So quick and easy buy on line press click and collect all done”

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Posted 7 years ago

“They made me very happy”

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Posted 7 years ago

“Good quality clothes nice staff”

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Posted 7 years ago

“Great value for money on trend well made for price good fit per size”

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Posted 7 years ago

“Very helpful staff and go out their way to help , even with a faulty item and lost receipt they was able to exchange an item for me”

Helpful Report

Posted 7 years ago

Matalan is rated 3.6 based on 1,871 reviews