Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money and super fast delivery. Very happy with all the items I have purchased from natal an direct for my new bathroom.”

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Posted 8 years ago

“Excellent product and service”

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Posted 8 years ago

“Been searching for a LED mirrored cabinet which is stylish but not expensive so I was so happy when I came across Matalan website. The cabinet is just perfect which is now well in placed in our bathroom. Beautifully made inside and out. Very pleased!”

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Posted 8 years ago

“Very well packed. It would be most unlikely to have transportation damage”

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Posted 8 years ago

“excellent service delivered on time did what it said on the tin,Will shop with Matalan again.”

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Posted 8 years ago

“the cabinet was really well packed and arrived in perfect condition and went up on the wall in no time ,Really pleased with quality of item will be using matalan direct again in the future”

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Posted 8 years ago

“all went like clockwork and highly recommend”

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Posted 8 years ago

“Ordered blinds great quality and fit really well”

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Posted 8 years ago

“The goods arrive promptly only negative was that two items one cost 7.99 postage and the other 16.99 postage I feel if you order more then one item then you should only pay one postage but the goods are brilliant quality”

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Posted 8 years ago

“hard to get hold of anyone,when you do they cant help you. returns are a nightmare .”

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Posted 8 years ago

Hi Jennifer I’m really sorry to hear you had trouble getting hold of us. Our dedicated Customer Service team are available anytime from 8am to 6pm Monday to Friday alternatively you can email us and we endeavour to respond within 4 business hours. We also recently launched live chat on our website to make it more convenient for customers to get hold of us. I can see from our records you contacted us as you ordered a right hand shower bath but required a left hand shower bath. Unfortunately it is not possible to an exchange item and we do ask that a new order is placed and we will collect the original item and then issue a refund. We’re constantly looking for ways to improve our service so I thank you for your feedback on our returns process. As you were unable to access a printer Sibby posted your returns note to you as requested. I’m sorry if this took longer than you were expecting to arrive. We would usually send this by email so that we can arrange a collection as soon as possible. Your collection has now been booked and our couriers Final Mile will be in touch in due course to confirm a collection date by email and then phone. Once the goods have been collected, we will issue a refund to you within 7 working days. If there is anything else we can do for you please let us know. I hope you have a great weekend! John

Posted 8 years ago

“Nice to actually receive the purchased item exactly as described and on time. This valve had no joints so there can be no unseen leaks behind the wall that cause so much damage. I thought Matalan only sold clothes but am impressed by the service.”

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Posted 8 years ago

“Despite my order placed in November, I STILL HAVENT GOT MY BLIND. So fed up spoke to Anthony at Matalan as I also had had two different sub contract companies doing delivery contact me by email but not delivering the goods. I have had 3 messages saying confirm delivery, but they still dont turn up then another message today asking me to confirm and postcode. It is like they are terrified to deliver in case I'm out. They all know I said it is ok to leave with neighbour as I am not b_ _ _ _ y waiting in any more wasting my time. Absolutely hopeless. Ive given up.”

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Posted 8 years ago

Hi Melanie, I’m sorry to hear that you have experienced this. On investigating this issue, I can see that an invalid contact number was entered during checkout, therefore the only contact number that we had on file for you was ‘00000000000.’ Consequently, our courier service could not contact you to confirm a delivery date. A delivery date was first issued to you via email and within our delivery timescales. As this date was not confirmed by yourself, our courier service tried to call you to confirm this, but they were unable to get in touch. Our courier service cannot deliver an order until the deliver date is confirmed and the customer is happy with this. A valid phone number has now been added to your account as per your correspondence with Anthony and I can see that a new delivery date has now been issued for tomorrow, Friday 18th December. I apologise once again for any inconvenience that was caused by this Melanie. If you would like to discuss this further, please don’t hesitate to contact me on 0333 344 3177. Kind regards, Alice

Posted 8 years ago

“I have already recommended them based on price, quality and service”

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Posted 8 years ago

“Excellent service, packaged really well. Lovely bathroom cabinet, excellent value for money”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“goods did not arrive on time scheduled, which then made me late for work and I had to ask a neighbour to look out for the delivery as we had no way to contact anyone, and Matalan did not even reply to our e-mail, still haven't, therefore, no l would not recommend.”

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Posted 8 years ago

“Although beautifully packed, upon removing my bath panel I noticed that there was a piece missing on the edge where, presumably it had been dropped. After sealing the fault to hopefully stop it swelling in the moistness of the bathroom, this was disguised beneath the lip of the bath, hence no need to return the panel.”

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Posted 8 years ago

Hi Claire, I’m really sorry to hear that the bath panel arrived damaged. We strive to deliver all of our orders in perfect condition, however on this occasion that was not the case and for that I sincerely apologise. On the rare occasion that a customer does receive a damaged product we would almost always offer a replacement to be arranged at no additional charge. I am pleased to here that the issue hasn’t caused you any more inconvenience and that you’re now able to enjoy your bathroom once again. Should you wish to discuss this issue further then please do not delay in contacting myself or colleagues on 03333443177 (8am - 6pm Monday to Friday or email us at hello@matalandirect.com Many thanks, Danan

Posted 8 years ago

“Cannot fault the service I received from order to delivery , very good product”

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Posted 8 years ago

“Fantastic quality great service from start to finish would buy from again very inpressed. Was keep informed at all times with order and delivery arrived on time stated very happy customer thank you”

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Posted 8 years ago

“I ordered a metal venetian blind for my study and was so pleased with it I ordered another two blinds for other rooms. They look lovely, are very well made and easy to fit. The colours are gorgeous too. Delivery was slightly late but was informed on the day of approximate time of delivery. Will use Matalan Direct again.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews