Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although beautifully packed, upon removing my bath panel I noticed that there was a piece missing on the edge where, presumably it had been dropped. After sealing the fault to hopefully stop it swelling in the moistness of the bathroom, this was disguised beneath the lip of the bath, hence no need to return the panel.”

Helpful Report

Posted 9 years ago

Hi Claire, I’m really sorry to hear that the bath panel arrived damaged. We strive to deliver all of our orders in perfect condition, however on this occasion that was not the case and for that I sincerely apologise. On the rare occasion that a customer does receive a damaged product we would almost always offer a replacement to be arranged at no additional charge. I am pleased to here that the issue hasn’t caused you any more inconvenience and that you’re now able to enjoy your bathroom once again. Should you wish to discuss this issue further then please do not delay in contacting myself or colleagues on 03333443177 (8am - 6pm Monday to Friday or email us at hello@matalandirect.com Many thanks, Danan

Posted 9 years ago

“Cannot fault the service I received from order to delivery , very good product”

Helpful Report

Posted 9 years ago

“Fantastic quality great service from start to finish would buy from again very inpressed. Was keep informed at all times with order and delivery arrived on time stated very happy customer thank you”

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Posted 9 years ago

“I ordered a metal venetian blind for my study and was so pleased with it I ordered another two blinds for other rooms. They look lovely, are very well made and easy to fit. The colours are gorgeous too. Delivery was slightly late but was informed on the day of approximate time of delivery. Will use Matalan Direct again.”

Helpful Report

Posted 9 years ago

“I can only say how poor their customer service is! The website promises delivery in 2-4 days I had to wait 15 days The day of delivery came and the guys who delivered were fine but they arrived 2 hours after promised delivery time! Two items were wrong and when I phoned they made me pay up front to get the new item delivered and I have to wait until they collect the items before I get a refund! The customer service is the worst I have ever experienced! Let hope the bathroom suite lives up to expectations!”

Helpful Report

Posted 9 years ago

“Delivery was brilliant. They kept me constantly up to date.”

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Posted 9 years ago

“Excellent service and packaging”

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Posted 9 years ago

“Excellent service. Great communication throughout. Delivery service best I've had. Driver actually called on delivery day when he was 20 minutes away. Very friendly.”

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Posted 9 years ago

“We are very happy with the quality of the product. Care needs to be taken to ensure that the drawers are closed otherwise they reopen.”

Helpful Report

Posted 9 years ago

“Excellent quality items.We had been looking for high gloss units and these are fantastic and the price was good.Delivery was superb.We were informed with status of delivery and was delivered exactly as we had been informed.”

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Posted 9 years ago

“luxury item that's good quality and arrived quickly with delivery service notifying me of package.”

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Posted 9 years ago

“Item as description well packaged. Delivered on time even with change of address on the day.”

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Posted 9 years ago

“Great site with a range of products at competitive prices. Ordering and delivery were easy and efficient”

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Posted 9 years ago

“Great price, great contact, arrived bang on time. I could not ask for better. Cheers”

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Posted 9 years ago

“Great service delivered on time good value product just expensive postage”

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Posted 9 years ago

“Great bathroom cabinet good service”

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Posted 9 years ago

“Brilliant service & the chat I had on line was absolutely brilliant. Will buy again”

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Posted 9 years ago

“Excellent service, communication brilliant (which is rare nowadays ) delivery on time, also great to have personal call to arrange delivery time. Perfect transaction. Will definitely use and recommend again.”

Helpful Report

Posted 9 years ago

“The product was ok but there was no way to attach the sink to the vanity unit, the sink just has to sit on top of the cupboard. The plug hole part has 2 holes instead of a pipe to attach to the overflow which means that water builds up & because the plughole attachment isnt watertight, water leaks from the joint. We had to use a whole lot of sealant in order to get this sink functional & water tight.”

Helpful Report

Posted 9 years ago

Hi Karen Thank you for your review. I’m really sorry to hear you had trouble with the installation of the Essentials Minimalist Ebony Compact Floor Standing Unit. I’ve checked our records and we haven’t had any reports of leaking for this product before. If you do experience any further issues with the unit and basin please contact our customer service team as the problem may be covered by the product’s 5 year guarantee. You can contact us on 0333 344 3177 lines are open 8am - 6pm Monday to Friday or alternatively you can email us at hello@matalandirect.com. Once again I’m sorry for any inconvenience caused and hope you shop with us again. Have a great weekend! John

Posted 9 years ago

“This sink seems to be of good quality, and great compact modern design - it fits in really well in our small cloakroom, and great to have the storage underneath.”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,871 reviews