Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was advertised well at a good price and queries were dealt with promptly by Email. Delivery was made within a week and this was a fairly bulky and weighty object. Delivery men were very helpful. I would recommend this company for to anyone for their service. The hardest part was finding a reliable plumber to fit it among the local tradesmen but success prevailed in the end.”

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Posted 9 years ago

“Excellent quality and delivery time”

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Posted 9 years ago

“Its a shame because I am very pleased with the goods but the delivery was rubbish. They only deliver to my area once a week. They rang me Thursday for a delivery the following Monday, which was too short notice for me so I had to wait a further week.......not good at all.”

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Posted 9 years ago

“Very happy with are unit it is a good Finnish it took a little bit of time to fit but all is well”

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Posted 9 years ago

“Great service arrived safe and sound thanks fits in lovely”

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Posted 9 years ago

“I bought an Electric-Only Heated Towel Rail - 700 x 500 (online from their web page) from Matalan Direct. I was told when to expect the item which was delivered on time. Pleased with the price, the packing, the look and operation of the item. Easy to DIY fit just requiring four holes and plugs in the wall. The plastic mounts look ok. Just wonder how they respond to heat over time.”

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Posted 9 years ago

“Great product from a huge range. Seems well made, easy to fit and works well. Quick delivery and all arrived intact. Very happy.”

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Posted 9 years ago

“Brilliant for the money, it was delivered when they said it would be, easy to put together and install (usual niggling leaks that require some fiddling to stop, but I have found this with most toilets). Overall no complaints.”

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Posted 9 years ago

“I have order all my bathroom ware for our three bathrooms. Quick deliver time and time via email. Returns really really brilliant customer care. very helpful and effective. Exchange no issues I would recommend this company as I am very fussy and also like a bargain.”

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Posted 9 years ago

“Although the picture on the website was shocking and not at all anything like the product i was buying, luckily i had seen this product in a shop previously. I would never have bought it based on the photos on-line on Matalan direct. What i can say though is that after a google search, it lead me to this website, where i found this product, not only available to buy, but it was also half price! I wasn't aware of Matalan direct selling these sort of things before! So after checking the product numbers to make sure it is what i wanted, i ordered it, with no issues, waited for it to arrive and although given a time slot of 9-12, it turned up at 12.15.....besides this it arrived as promised and packaged well and looks amazing up on the wall. I would definitely buy from Matalan direct again, but i think their product descriptions / photos could do with improving, although others seemed to be better than what i was buying, but thanks to google i got myself what i wanted and at half price! So far all the people that have seen my all singing all dancing bathroom mirror are in awe and want one for themselves! Many thanks!”

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Posted 9 years ago

Hi Sharon, Thank you for your valuable feedback. We have listened to your comments and added a further photo of the item to the product page. This is a lifestyle shot and we feel this better represents the product, so thank you for bringing this to light! We’re glad that you were able to find us Sharon! We’re an online-only, sister company to Matalan, specialising in home furnishings and we deliver direct to your door. I’m happy that you were able to snap up that bargain too! We check all our prices daily to ensure that we are always offer the best possible prices to our customers. With regards to delivery, I’m sorry that your order arrived 15 mins over the allocated time slo. We will take this up with our couriers to try and improve this. All in all though, I’m glad that you’re singing and dancing about the experience Sharon! If you need anything else from us in future, feel free to get in touch. Kind regards, Alice

Posted 9 years ago

“The shower screen is excellent! Looks very expensive, looking and very easy to fit!”

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Posted 9 years ago

“I order samples of blinds. I received them within a few days.”

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Posted 9 years ago

“The only problem is that the razor socket is inside the cupboard. I use this for an electric toothbrush so it is difficult to shut the door when it is on charge.”

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Posted 9 years ago

“blinds - very good quality ;-)”

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Posted 9 years ago

“Good service from start to finish”

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Posted 9 years ago

“Great towel rack - sturdy and elegant.”

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Posted 9 years ago

“Just to say matalan direct would recommend.”

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Posted 9 years ago

“I ordered taps very good quality extremely happy with the price and also it was delivered quickly.”

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Posted 9 years ago

“After requesting what I thought would be FREE samples of blinds, I then had the inconvenience of visiting my local Royal Mail delivery office to pay an administration fee and underpaid postage on the samples.”

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Posted 9 years ago

Hi Sarah As per my email and voicemail we're really sorry about the inconvenience caused by the incorrect postage on your blind samples. We recently set up our blind sample service to allow customers to get a real sense of the materials we use prior to purchasing a blind from us. Based on your feedback we will ensure this issue postage doesn't occur again. If there is anything else we can help you with please contact us customer service team on 0333 344 3177 lines are open Monday to Friday between 9am and 5:30pm alternatively you can email us at hello@matalandirect.com. Many thanks John

Posted 9 years ago

“The quality and design of the products is excellent. Although the cabinet is extremely heavy. I would like to see what else I can buy from this bathroom range. It all arrived on time and in tact.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews