Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“The rug looks nice, however the material is not soft, so just make sure your legs are covered otherwise it feels a bit rough/ hard.”

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Posted 8 years ago

“Terrible communication. Online chat just stopped half way through the conversation. Called to get a delivery date. No delivery dates. Was it in stock? Yes.. Ok will it be a week? A month? We will email you when it's coming. But I need it now. 10 days later still no delivery. Can I have a refund? No reply! I'm still waiting for an answer or my sink and vanity unit.”

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Posted 8 years ago

Hello Tonya Thank you for your feedback, My apologies that their seems to have been a few issues regarding your ordering process. In reference the delivery timescales, we can only offer our timescales until the order has been picked up by our courier service and a delivery date has been confirmed. We typically advise 4-7 working days for an having looked into this i can see that you cancelled this on the 5th working day. Unfortunately it does take to the latter stages of these delivery estimations and this is something which has happened in this case.Furthermore in reference to our previous correspondence, i can also see that you order has been refunded now. My apologies that you have experienced dissatisfaction on this occasion we advise all customers to check delivery timescales prior to ordering to ensure that they are happy with the timescales provided.Kind Regards Tyrone

Posted 8 years ago

“The item purchased was not up to standard and sized incorrectly which means I had to go to the trouble of returning it. I received an email telling me when the delivery would be if convenient but as I would be on holiday I asked for the date to be changed and left instructions where the item could be left if I was not in on that date. This email was totally ignored and I received 2 texts whilst abroad telling me they were delivering on the first date. Texts I had to pay for. On my return I found they had tried to deliver although they had had no ok answer from me to the texts and then the whole procedure started again with emails and dates. Not really impressed.”

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Posted 8 years ago

“After looking at various bathroom retailers, shops and on the web, for me Matalan Direct came up tops. Lovely service all round from ordering to delivery and the quality of the bath, toilet , taps etc are great. My builder said how well made everything is made for the price and the over all finish is lovely. If we had bought anywhere else we would have paid a small fortune. Have had lots of lovely compliments. To say we are very pleased is a bit of an under statement at last we have a gorgeous dream bathroom. Well done and a big Thank You, Matalan.”

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Posted 8 years ago

“I ordered a wee side table for my bedroom and the price was 55pounds Lovely just what I wanted but the sting in the tail was the delivery charge and it was three times the price of the drawers ? ? ? come on what on earth does your adverts do if you send the message that i got”

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Posted 8 years ago

Hello Andrew, Thanks for your feedback. I appreciate your concern regarding our current remote area delivery costs. Although we are aware that certain areas are not ordinarily classed as a remote area we are bound by the cost attributed to your area by our current logistics infrastructure . We review our logistics operation on week to week basis and I'm sure it wont be long before we are able to offer much more competitive rates for all of our delivery methods in all parts of the UK. I'm sorry that we are unable to offer you a more competitive rate at this time. Kind regards, Tyrone

Posted 8 years ago

“I really liked the fact that not only I got the item I wanted but the delivery was really precise! I loved the quality of the product and how easy the instructions were, THANK YOU MATALAN!!! Keep the excellent service and quality.”

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Posted 8 years ago

“The doormat is good quality with lovely subtle colours. Flexible options on delivery ie where the item could be left etc which I appreciated. Would recommend.”

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Posted 8 years ago

“Really easy to order and delivery was really quick and on time”

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Posted 8 years ago

“Good quality item at a good price. Delivery service was excellent as well.”

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Posted 8 years ago

“1st toilet seat was broken on delivery, complaint was delt with quite quickly but when i went to collect 2nd one after receiving an email to say it was ready it wasn't there and have not had a reply to my email regarding this! Wont be ordering again.”

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Posted 8 years ago

Hello Debbie, Thanks for your feedback. Having looked into your order I can see that unfortunately your initial order was damaged however this got resolved with a replacement seat being despatched. You mentioned there was no reply to your email, I am unable to locate a second email to hello@matalandirect.com which has lead me to the conclusion that it must have been sent to the courier service DPD. I have been in contact with DPD and i can confirm that your item will be back at the pick up shop at an estimated time of 2-3 days. Please accept our apologies for any inconvenience caused regarding this issue and your feedback has been passed onto our courier service to prevent reoccurrence. Kind Regards Tyrone

Posted 8 years ago

“A good variety of affordable clothing that fit and wash well.”

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Posted 8 years ago

“Excellent product (sensor bathroom mirror), great value and brilliant delivery service... Packaging fantastic , no way the big mirror was going to be broken in transit... Top marks Matalan”

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Posted 8 years ago

“Easy to order. Good quality products at a good price. Excellent delivery service. Very impressed with Matalan Direct. Will definitely order again from you and will recommend to friends and family.”

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Posted 8 years ago

“ordered a blind which has now broken and mechanism ON THE CORD HAS BROKEN MADE OF CHEAP AND WEAK PLASTIC. SADLY NEED TO ARRANGE A RETURN / REPLACEMENT PIECE.”

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Posted 8 years ago

Hello Maria Thank you for your feedback, it's unfortunate to hear that you blind is no longer operating adequately. I have attempted to contact you in order to get this resolved for you with either a refund or replacement order.Look forward to hearing from you ,kind regards Tyrone

Posted 8 years ago

“Very quick delivery, no problems”

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Posted 8 years ago

“Great site easy to use. Product was delivered on time and I got plenty of notice. I would definitely use these guys again!!”

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Posted 8 years ago

“BLACKOUT BLIND IS TOP QUALITY AND A LOT LOWER THAN I SAW ANYWHERE ELSE”

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Posted 8 years ago

“Love! Love! Love these Chairs, the quality is great they look much more expensive than they were and in fact no different from the more expensive ones out there. really well packed (a little too my partner would say) Delivery was on time. I also chatted with customer service before I placed my order as the white chairs were out of stock and they were really helpful informing me when the item would be back in stock.”

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Posted 8 years ago

“I paid for a delivery day choice but the only day I was allowed to choose was a Wednesday as the delivery company only delivered on a Wednesday so I was charged for something I could not have which is a poor choice and service”

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Posted 8 years ago

“Superb service from order to delivery and very happy with our product.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,871 reviews