Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a wee side table for my bedroom and the price was 55pounds Lovely just what I wanted but the sting in the tail was the delivery charge and it was three times the price of the drawers ? ? ? come on what on earth does your adverts do if you send the message that i got”

Helpful Report

Posted 8 years ago

Hello Andrew, Thanks for your feedback. I appreciate your concern regarding our current remote area delivery costs. Although we are aware that certain areas are not ordinarily classed as a remote area we are bound by the cost attributed to your area by our current logistics infrastructure . We review our logistics operation on week to week basis and I'm sure it wont be long before we are able to offer much more competitive rates for all of our delivery methods in all parts of the UK. I'm sorry that we are unable to offer you a more competitive rate at this time. Kind regards, Tyrone

Posted 8 years ago

“I really liked the fact that not only I got the item I wanted but the delivery was really precise! I loved the quality of the product and how easy the instructions were, THANK YOU MATALAN!!! Keep the excellent service and quality.”

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Posted 8 years ago

“The doormat is good quality with lovely subtle colours. Flexible options on delivery ie where the item could be left etc which I appreciated. Would recommend.”

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Posted 8 years ago

“Really easy to order and delivery was really quick and on time”

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Posted 8 years ago

“Good quality item at a good price. Delivery service was excellent as well.”

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Posted 8 years ago

“1st toilet seat was broken on delivery, complaint was delt with quite quickly but when i went to collect 2nd one after receiving an email to say it was ready it wasn't there and have not had a reply to my email regarding this! Wont be ordering again.”

Helpful Report

Posted 8 years ago

Hello Debbie, Thanks for your feedback. Having looked into your order I can see that unfortunately your initial order was damaged however this got resolved with a replacement seat being despatched. You mentioned there was no reply to your email, I am unable to locate a second email to hello@matalandirect.com which has lead me to the conclusion that it must have been sent to the courier service DPD. I have been in contact with DPD and i can confirm that your item will be back at the pick up shop at an estimated time of 2-3 days. Please accept our apologies for any inconvenience caused regarding this issue and your feedback has been passed onto our courier service to prevent reoccurrence. Kind Regards Tyrone

Posted 8 years ago

“A good variety of affordable clothing that fit and wash well.”

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Posted 8 years ago

“Excellent product (sensor bathroom mirror), great value and brilliant delivery service... Packaging fantastic , no way the big mirror was going to be broken in transit... Top marks Matalan”

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Posted 8 years ago

“Easy to order. Good quality products at a good price. Excellent delivery service. Very impressed with Matalan Direct. Will definitely order again from you and will recommend to friends and family.”

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Posted 8 years ago

“ordered a blind which has now broken and mechanism ON THE CORD HAS BROKEN MADE OF CHEAP AND WEAK PLASTIC. SADLY NEED TO ARRANGE A RETURN / REPLACEMENT PIECE.”

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Posted 8 years ago

Hello Maria Thank you for your feedback, it's unfortunate to hear that you blind is no longer operating adequately. I have attempted to contact you in order to get this resolved for you with either a refund or replacement order.Look forward to hearing from you ,kind regards Tyrone

Posted 8 years ago

“Very quick delivery, no problems”

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Posted 8 years ago

“Great site easy to use. Product was delivered on time and I got plenty of notice. I would definitely use these guys again!!”

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Posted 8 years ago

“BLACKOUT BLIND IS TOP QUALITY AND A LOT LOWER THAN I SAW ANYWHERE ELSE”

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Posted 8 years ago

“Love! Love! Love these Chairs, the quality is great they look much more expensive than they were and in fact no different from the more expensive ones out there. really well packed (a little too my partner would say) Delivery was on time. I also chatted with customer service before I placed my order as the white chairs were out of stock and they were really helpful informing me when the item would be back in stock.”

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Posted 8 years ago

“I paid for a delivery day choice but the only day I was allowed to choose was a Wednesday as the delivery company only delivered on a Wednesday so I was charged for something I could not have which is a poor choice and service”

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Posted 8 years ago

“Superb service from order to delivery and very happy with our product.”

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Posted 8 years ago

“Very pleased with product. It was exactly as described and delivered on time.”

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Posted 8 years ago

“Absolutely horrific shopping experiance as my daughter fainted due to the heat!!! Why on earth does the store in openshaw not have air con? Is this a way to attract customers or make them run a mile? I don't have to go there again but what about the staff, illegal working conditions over 27?!!! Do something for the customers and staff!!”

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Posted 8 years ago

“Products arrived damaged/ scratched, lots of marks of one description or another. Drawers for the bookcase are very flimsy. One of the plastic legs for the sideboard was in pieces. The inner shelves etc aren't the same colour as the outer.”

Helpful Report

Posted 8 years ago

Hello Vicki, Thank you for your feedback. Please accept our sincere apologies for the condition in which your order was received. I can see that you have been working with us to find a suitable resolution and agreed to keep the items at a discounted rate due to the minor damages described. The images provided have been forwarded onto our Quality Assurance team for their attention as we are always looking at ways to reduce defects and improve the quality of the goods we despatch. If you require any further assistance regarding your order please do not hesitate in contacting us. Kind regards Karl

Posted 8 years ago

“Great products. Quick service and delivery”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews