Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,870 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Terrible service. I was told that if paying by card it’s self service only. There was no one else queuing or being served and at one point 3 members of staff stood behind the tills doing very little. Mensheviks I struggled to get multiple security tags off the clothes I had bought and then to top it off there were no carrier bags available. I won’t be returning.”

Helpful Report

Posted 2 years ago

“Having the wrong goods sent I had to send back. Took over 3 weeks to get refund as Hermes lost it. Had a voucher for return postage. Tried using it but couldn't get it to work even though customer service said it did work. I would never buy anything from Matalan online again and don't recommend anyone doing it either.”

Helpful Report

Posted 2 years ago

“Placed an order matalan said it was despatched hermes said they have nit received it and to contact matalan which then ignore you please avoid at all costs”

Helpful Report

Posted 2 years ago

“Website chronically slow and keeps bombing out. Won't be using website again. Prefer to go instore.”

Helpful Report

Posted 2 years ago

“Visited a store today to find the tills are self service, that’s it for me, one girl helping customers to pay using high street vouchers, had to wait till they’d finished to help me with a double purchase on the scan. Not shopping there again”

Helpful Report

Posted 3 years ago

“Ordered items on line. Despite ordering fragile items, everything was thrown into plastic bags with no additional packaging. I have no idea how Matalan thought they could be delivered safely when posted out like that. The plastic bags had been split in transit and everything was either smashed or damaged. Had to take everything back to store for refund where the assistant seemed neither surprised nor bothered and made absolutely no comment at all! All round a really poor experience of Matalan”

Helpful Report

Posted 3 years ago

“Appalling service! Dress arrived from online order with security tag attached! Raised issue last March and still unresolved- sent evidence and tried to return but they will only offer refund after completing an invoice that months later they still have not sent me! Worst service ever and I will never buy from them again!”

Helpful Report

Posted 3 years ago

“Placed and paid for an order and hasnt arrived contacted both hermes and matalan and received an automated response stating they're customer service was now on holiday! Terrible”

Helpful Report

Posted 3 years ago

“I ordered 2 coats. One arrived but I took it back to the store. £35. The other never arrived. After sending emails and ringing the store and being told it was on its way I decided to contact PayPal and opened a resolution. Had refund of £45 with a few days.Thank goodness I used them. Shame as I like the store.”

Helpful Report

Posted 3 years ago

“Clothing rarely fits. Matalan clothes suppliers need to learn how to use a tape measure. Items listed on website are always out of stock when you visit the store. Waste of time and money. Customer service non existent.”

Helpful Report

Posted 3 years ago

“My order has been stuck with Hermes for almost 3 weeks now. Can't get a sensible answer from Customer Services, have asked for a refund but no response from them yet. Won't t be using them again.”

Helpful Report

Posted 3 years ago

“Not been into matalan store for a long time as have been ordering online. All tills were self scan except 1 (cash only)... Dreadful will not be going again”

Helpful Report

Posted 3 years ago

“Avoid shopping on line with these ,your products go missing and ive been waiting 3 weeks still no refund .They also use hermes and they are a nightmare as well .To be honest I've never had such a problem with any other company ordering on line ,I will never use this company again ,first and last time .”

Helpful Report

Posted 3 years ago

“Online order stuck in limbo at Hermes depot Click and collect been waiting nearly 2 weeks Customer service inept and unhelpful Won't shop with them again.”

Helpful Report

Posted 3 years ago

“9 days now and not even a dispatch email, very poor service”

Helpful Report

Posted 3 years ago

“My daughter placed a order with matalan over a week ago said it has gone to hermes still no delivery been over a week have sent email to both companies had no response and no joy quick enough having the money though disgusting service”

Helpful Report

Posted 3 years ago

“Wasn't allowed to be served by a human as I wasn't paying by cash. Self service till kept playing up..staff member had to come over 3 times by which time i was really annoyed as probably took twice as long! A lot of people still want the personal touch when purchasing from a store...Big mistake Matalan.”

Helpful Report

Posted 3 years ago

“Plain and simple BOYCOTT MATALAN Bunch of crooks.....take your money and nothing to show for it. Hope they go bust...”

Helpful Report

Posted 3 years ago

“I ordered a 3 piece lounge wear set £17.50 on sale for my sister for Christmas. I placed my order on 15/11 which my order was accepted and payment authorised, on the 17/11 they cancelled my order but to my dismay on 19/11 it was back on sale for £25.00. I was told it was out of stock REALLY. I have emailed matalan only to receive an automatic text back. This was on Monday. NEVER AGAIN!!!!!!!!”

Helpful Report

Posted 3 years ago

“placed an order, was dispatched. Has now been with Hermes for a week and is not yet out for delivery. Contacted Matalan twice by email and have only had an automated response. Very poor service, extremely disappointed. Would not recommend to anyone.”

Helpful Report

Posted 3 years ago

Matalan is rated 3.6 based on 1,870 reviews