Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my new bedroom set and the price is absolutely amazing. The quality of the products in comparison to what you pay for them is good unfortunately that's where the positive's end, it took over three weeks to be delivered to me and the customer service from the couriers was absolutely rubbish. I ended up dealing with the customer service at Matalan and they were fab . I would love to order from Matalan again as they have got some great products, however until they use a different courier rather than Final Mile, I unfortunately will not be placing an order.”

Helpful Report

Posted 8 years ago

“The glass table is perfectly sized for my small living room. Product arrived between 8 and 11 as promised. No damages or scuffs and driver was friendly. Also the best price I found online for a glass coffee table of this size and style. Thanks matalan.”

Helpful Report

Posted 8 years ago

“I am very happy with matalan my only negative is that I often go to order clothes and they are oops.”

Helpful Report

Posted 8 years ago

“Helpful when enquiringly on the phone and a quick service. Blind is easy to put up and good quality. Thanks matalan”

Helpful Report

Posted 8 years ago

“Excellent service from customer services. Given a delivery date from delivery firm but then changed to two days later”

Helpful Report

Posted 8 years ago

“I ordered the Elizabeth floor lamp. Unfortunately, when it arrived, I realised that the cord was broken in two. I got in touch with customer service and they promptly sent me another one, free of charge. Very pleased with the service I received from my customer service rep, Danan. The lamp is also good quality too. Nice antique brass finish. Much sturdier than my previous IKEA one and love the convenient foot switch. Would definitely place another order for homewares in the future.”

Helpful Report

Posted 8 years ago

“Nantucket bed good assembly straightforward and very good delivery????”

Helpful Report

Posted 8 years ago

“The product quality is good and value for money. The order was my first time made to measure ( kitchen blind)experience. It was delivered on the stipulated date and time. Happy with the chosen colour and assembling was easy.”

Helpful Report

Posted 8 years ago

“Very pleased with our bedroom furniture. Good quality looks expensive”

Helpful Report

Posted 8 years ago

“Very pleased with our order, good updates from order through to delivery. Will use again”

Helpful Report

Posted 8 years ago

“I ordered a sample of a blind, it was'nt the quality that i was expecting. Quite disappointed to be honest.”

Helpful Report

Posted 8 years ago

“Good quality for the price delivery was first class”

Helpful Report

Posted 8 years ago

“I bought a bookcase which I put together easily on my own and looks amazing. As I got it at sale price I feel that I got a brilliant bargain!”

Helpful Report

Posted 8 years ago

“I recently bought a black bedside table which was very poor quality. I put it together myself and it was scratched and the nails were too big for the drawers to open and close properly.”

Helpful Report

Posted 8 years ago

“Purchased HOME front door mat. On line this appeared black, Grey and white. Howeve, when this came . Disappointed as couture navy and stair carpet black white and grey. Therefore, will be returning and also dispaaponted in the fact I had to pay postage for this and it does not look same colour as on web site”

Helpful Report

Posted 8 years ago

“Beautiful bed was delivered promptly with a phone call to say they were on their way. Not only great delivery service but the bed itself is stunning and was easily put together by myself within one hour. Very pleased. Highly recommended Matalan Direct!”

Helpful Report

Posted 8 years ago

“Love this bookcase. Bigger than expected but very different looking and looks great in my little boy's room. Will definitely be buying another one!”

Helpful Report

Posted 8 years ago

“I ordered 2 glass coffee tables they were delivered within 2 days and the packaging was unbelievable they arrived so well protected and in a wooden crate, I would certainly recommend Matalan for purchasing products.”

Helpful Report

Posted 8 years ago

“Good size and quality of table and chairs. Just what I needed for my kitchen/diner. Good choice of colours - I chose black table and black chairs.”

Helpful Report

Posted 8 years ago

Hello Lesley, It's great to hear that you are happy with your Cosmopolitan dining set! Thank you for the great feedback and we look forward to you shopping with us again in future. Kind regards Tyrone

Posted 8 years ago

“Very good service”

Helpful Report

Posted 8 years ago

Hello Norman, Thanks for the great comments! We hope you are enjoying your new Dining set. Kind Regards Tyrone

Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews