Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing - five stars are not enough. We read a load of reviews and worried about whether we were doing the right thing. Price was great, online system good, delivered on time. Hassle free. This has to be one of the best online companies that we have used! The taps and chrome waste will look great in our refurbished bathroom.”

Helpful Report

Posted 9 years ago

“I think that you can really tell the true integrity of a company by how they deal with problems when they crop-up and I can say without hesitation that Matalan Direct have gone above and beyond to make sure that I was completely happy in the end. Their customer service is second to none and Sophie is exceptionally dedicated and probably the most conscientious person that I have ever come across in any company that I have ever dealt with.”

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Posted 9 years ago

“Easy to use website. Prompt and efficient service. Good regular information about progress of order. Excellent quality product, well packaged. Couldn't fault anything!”

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Posted 9 years ago

“Prompt and efficient notification of delivery, three days max. Wonderfully packaged. Free standing cabinet , gloss finish, slim and aesthetically pleasing. Looks brill in my new bathroom. This is a great company and I highly recommend it.”

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Posted 9 years ago

“Very smart, high quality product at a lesser cost that the big DIY sheds.”

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Posted 9 years ago

“Good price efficient delivery”

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Posted 9 years ago

“The taps are of a high quality and wer advertised at a competitive price. It was imperitive that I received the goods ASAP due to my customers having no bathing facility and Matalan responded splendidly. The tracking information and subsequent emails informing me of the ETA was very impressive and accurate. Well done. I will be sourcing other goods from Matalan in the future. G Jones Sub Contractor.”

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Posted 9 years ago

“Excellent products at great prices. Also, very helpful friendly advice with a telephone enquiry.”

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Posted 9 years ago

“A prompt and efficient service. Online ordering service very user-friendly. A great range of products to suit all requirements and all budgets. I will definitely use and recommend Matalan Direct in the future”

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Posted 9 years ago

“I telephoned the enquiry line to clarify details of an item that was on the web site and - unlike many online companies - I got a very quick and well informed response. I ordered the item (towel radiator valves) and they arrived promptly and I am very satisfied with quality and price. I shall definitely use Matalan again.”

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Posted 9 years ago

“Delivery was very quick. Item's (Back to Wall Unit) packaging was excellent. A lot better than some other plumbing merchants (Vic P ). Can recommend. Thanks *****”

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Posted 9 years ago

“I discovered Matalan Direct after being let down on delivery times and poor customer service by one of its leading competitors, I had to cancel that order and googled around for alternatives and found Matalan Direct, I must admit I overlooked them initially as their branding looked like they'd be too pricey for me but I am now sooooo glad I took another look as I got exactly what I wanted, cheaper and with a fast standard delivery and superb customer service. I would not hesitate to use them again and will be recommending to all I know. Thanks!”

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Posted 9 years ago

“Very pleased with the service I received”

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Posted 9 years ago

“Excellent service , good price , delivered when they said they would.”

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Posted 9 years ago

“I was pleasantly surprised with how quick the cabinet i order had arrived with me. But even more so was how well packed it was. Thank for an excellent service and i will recommend and definitely use you again to supply materials for one of my projects. H D J Edinburgh”

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Posted 9 years ago

“Quick, efficient, product is good and as described - would definitely use again.”

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Posted 9 years ago

“Quick, efficient, product is good and as described - would definitely use again.”

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Posted 9 years ago

“Good service and good prices”

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Posted 9 years ago

“Very pleased with quality and delivery of products. Have placed a couple of orders now and would recommend Matalan Direct as an efficient and professional company to deal with.”

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Posted 9 years ago

“So far, fast and efficient service online and speedy delivery.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,871 reviews