Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication, prompt delivery, excellent products, would recommend”

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Posted 9 years ago

“The lady that took my order over the telephone was very helpful, Although there was a slight 'hiccup' with the delivery, when the goods arrived they were extremely well packed and protected against damage. Fortunately my husband was here and able to assist the driver in unloading. Had I been at home alone I don't know how we would have managed. Although the items have not yet been installed, everything appears to be of excellent quality. The toilet unit and vanity unit were purchased as a package together with the toilet, basin, etc. and therefore feel the brackets required to secure the toilet to the floor should be included. We realised they were missing and have since ordered and received same. I would definitely use Matalan direct again.”

Helpful Report

Posted 9 years ago

Hi Sylvia, Thank you for your kind review about our customer service and the quality of our products. It’s always encouraging to hear that a customer has had a pleasant experience with us. We appreciate your feedback regarding the delivery of your order. We are currently working towards rectifying our logistics to ensure that our customers receive the best customer service possible, as we are constantly seeking for areas where improvements can be made. Whilst the sink cabinet, back to wall unit and toilet bundle doesn’t currently include a fixing kit, we have taken your comments on board and we are now reviewing this to make sure that customers are completely satisfied with the product. I’m glad, however, that you were able to resolve this issue with us in the meantime. If there’s anything else we can help you with Sylvia, please don’t hesitate to contact us here at Matalan Direct. Kind regards, Alice

Posted 9 years ago

“A fast, efficient and pleasant transaction. Product exactly as described. Will definitely use Matalan Direct again.”

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Posted 9 years ago

“Brilliant customer service, fantastic products - a great company all round - a real success story”

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Posted 9 years ago

“Even though i recieved the wrong item anthony at Matalan direct sorted it out easily and promptly”

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Posted 9 years ago

“After ordering 3 toilets, 3 sinks , taps ,wastes and a disabled toilet all was delivered in 4 days, great, however disabled toilet was not complete and so I was sent another. This one was not complete either and I was promised another . This did not turn up on the day. On speaking to staff at Matalan I was told it would come maybe tomorrow or the next day. I am a trade customer and this is not acceptable as I have to organise to have somebody on site to take deliveries and collections , not to mention organising a plumber to fit it when it does arrive. Not our fault ! I was told. Sorry, but it is!”

Helpful Report

Posted 9 years ago

Hi Rob, I'm glad that I was able to discuss this issue with you. Just to reiterate, you can expect the replacement to be delivered to you within the discussed timeframes. You will be contacted with the tracking number via email once this has been generated by the couriers. Once again, we’re extremely sorry for any inconvenience that was caused by this Rob. We hope that our goodwill gesture offers you some compensation here. If you’d like to discuss any of this further, please do contact us at Matalan Direct. Kind regards, Alice

Posted 9 years ago

“Brilliant service would use them again”

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Posted 9 years ago

“We purchased a beautiful unusual bathroom mirror at a really great price. We are very happy with the product and the service we received.”

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Posted 9 years ago

“An excellent piece of bathroom furniture with a prompt and efficient delivery service. I would certainly recommend to anyone.”

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Posted 9 years ago

“Quick and reliable delivery. Product descriptions made it easy to choose the right thing”

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Posted 9 years ago

“Extremely pleased with the Pacific shower unit and cost me £100 less than I saw it for in a local showroom. 10 out of 10 for prompt and efficient service - arrived within 72 hours of me ordering it.”

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Posted 9 years ago

“Bathroom radiators came in good time and we were kept in touch with the delivery people”

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Posted 9 years ago

“Great Service , Great Products. We are a property company with over 25 years market experience and would use Matalan again. All staff know what there talking about and keep timelines . Top keep it up.”

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Posted 9 years ago

“Good quality unit, delivered promptly. Only problem was one of the fittings wasn't flush to wall so wouldn't hang properly so required some adjustment to get it right.”

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Posted 9 years ago

“Very pleased with service and quick delivery. Thankyou.”

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Posted 9 years ago

“Tall free standing bathroom cabinet is extremely good quality and nice looking. There was an error in delivery owing to the cabinet going to the wrong warehouse for delivery but John the advisor telephoned me to inform me that it would not be delivered on the correct day but arranged for it to be delivered the next day Saturday and it arrived at 8.30 am. Beacause the deivery was outside the promised 3 to 5 days for delivery they refunded me the delivery charge. Couldn't have asked for better service and have no hesitation in recommending them. Diane”

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Posted 9 years ago

“great”

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Posted 9 years ago

“From my first phone call to delivery the service that I was given was second to none,this is now my only supplier for all my bathroom and tiling needs.5 stars and my contact 'Anna' is so very friendly and helpful. Tim B.T.Carpentry”

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Posted 9 years ago

“Very impressed with Matalan Direct, Good website, good prices, good service, and a fast delivery service. What more could you ask for.”

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Posted 9 years ago

“I found Matalan Direct following a google search. The easy to navigate web site soon presented the items I was looking for, and at a very competitive price. Ordering online was straightforward and the delivery was bang on schedule.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,871 reviews