Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even though i recieved the wrong item anthony at Matalan direct sorted it out easily and promptly”

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Posted 9 years ago

“After ordering 3 toilets, 3 sinks , taps ,wastes and a disabled toilet all was delivered in 4 days, great, however disabled toilet was not complete and so I was sent another. This one was not complete either and I was promised another . This did not turn up on the day. On speaking to staff at Matalan I was told it would come maybe tomorrow or the next day. I am a trade customer and this is not acceptable as I have to organise to have somebody on site to take deliveries and collections , not to mention organising a plumber to fit it when it does arrive. Not our fault ! I was told. Sorry, but it is!”

Helpful Report

Posted 9 years ago

Hi Rob, I'm glad that I was able to discuss this issue with you. Just to reiterate, you can expect the replacement to be delivered to you within the discussed timeframes. You will be contacted with the tracking number via email once this has been generated by the couriers. Once again, we’re extremely sorry for any inconvenience that was caused by this Rob. We hope that our goodwill gesture offers you some compensation here. If you’d like to discuss any of this further, please do contact us at Matalan Direct. Kind regards, Alice

Posted 9 years ago

“Brilliant service would use them again”

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Posted 9 years ago

“We purchased a beautiful unusual bathroom mirror at a really great price. We are very happy with the product and the service we received.”

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Posted 9 years ago

“An excellent piece of bathroom furniture with a prompt and efficient delivery service. I would certainly recommend to anyone.”

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Posted 9 years ago

“Quick and reliable delivery. Product descriptions made it easy to choose the right thing”

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Posted 9 years ago

“Extremely pleased with the Pacific shower unit and cost me £100 less than I saw it for in a local showroom. 10 out of 10 for prompt and efficient service - arrived within 72 hours of me ordering it.”

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Posted 9 years ago

“Bathroom radiators came in good time and we were kept in touch with the delivery people”

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Posted 9 years ago

“Great Service , Great Products. We are a property company with over 25 years market experience and would use Matalan again. All staff know what there talking about and keep timelines . Top keep it up.”

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Posted 9 years ago

“Good quality unit, delivered promptly. Only problem was one of the fittings wasn't flush to wall so wouldn't hang properly so required some adjustment to get it right.”

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Posted 9 years ago

“Very pleased with service and quick delivery. Thankyou.”

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Posted 9 years ago

“Tall free standing bathroom cabinet is extremely good quality and nice looking. There was an error in delivery owing to the cabinet going to the wrong warehouse for delivery but John the advisor telephoned me to inform me that it would not be delivered on the correct day but arranged for it to be delivered the next day Saturday and it arrived at 8.30 am. Beacause the deivery was outside the promised 3 to 5 days for delivery they refunded me the delivery charge. Couldn't have asked for better service and have no hesitation in recommending them. Diane”

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Posted 9 years ago

“great”

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Posted 9 years ago

“From my first phone call to delivery the service that I was given was second to none,this is now my only supplier for all my bathroom and tiling needs.5 stars and my contact 'Anna' is so very friendly and helpful. Tim B.T.Carpentry”

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Posted 9 years ago

“Very impressed with Matalan Direct, Good website, good prices, good service, and a fast delivery service. What more could you ask for.”

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Posted 9 years ago

“I found Matalan Direct following a google search. The easy to navigate web site soon presented the items I was looking for, and at a very competitive price. Ordering online was straightforward and the delivery was bang on schedule.”

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Posted 9 years ago

“The only problem has been the (non) collection of a huge item that was wrongly delivered two weeks ago.”

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Posted 9 years ago

Hi Lucinda, Thank you for your feedback. First of all, may we apologise profusely for the failed collection that you’ve experienced. On investigating this issue further, our logistics team have clarified that a collection was booked in by ourselves on the date that you originally specified but unfortunately this was not received with the couriers due to a technical issue. This is not the level of service that we normally provide Lucinda and we really can’t apologise enough for this. We acted as a matter of urgency and manually booked your collection in for you. As confirmed by myself today, your collection is due to take place tomorrow between the hours of 9am and 6pm. We are currently working to rectify our logistics to resolve any collection issues and to ensure that situations such as this are not repeated in future. Please get in touch with us if there’s anything else we can do for you Lucinda. Kind regards, Alice

Posted 9 years ago

“prompt delivery, item as described, would buy again from this firm.”

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Posted 9 years ago

“Great prompt service”

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Posted 9 years ago

“We ordered a pillar tap for a bedroom unit which we had searched for in local plumbers merchants and on the web. We could only find two sites on the web which in stock that which was suitable for our requirement. Matalan Direct was the best priced of these and we ordered it from them on Friday 19 June 2015 and received 'Order Confirmation' from them at 22:01 hrs. On Monday 22 June 2015 we received a text message at 11:27 hrs to advise us that our order had been despatched by them and that DHL would deliver within two days. DHL sent us a text message at 9:17 hrs stating they would deliver a parcel to us between 11:50 hrs and 12:50 hrs. We received the delivery at 12:15 hrs. Excellent service from all concerned. We will use again!”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews