Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very please with my cabinet looks great in my bathroom,excellent price too. The delivery was on time . will recommend Matalan to my friends every time.Dee Holdsworth.”

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Posted 9 years ago

“Ordered two shower baskets (shampoo/shower gel holders) they were delivered very quickly & the products were first class....far better than the equivalent in Homebase/B & Q”

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Posted 9 years ago

“We ordered the Chrome corner shelving. Arrived bang on time and with constant accurate updates. The quality is excellent. I will definately use this company again and will recommend to others!”

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Posted 9 years ago

“Great service and fast delivery and helpful backup”

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Posted 9 years ago

“This is our first purchase from Matalan Direct and we have been very impressed with the quick, efficient service plus excellent quality products. We'll definately be coming back!”

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Posted 9 years ago

“excellent product very good value for money,service second to none.everything was top class . mike durkin.”

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Posted 9 years ago

“Great communications, prompt delivery, keen pricing a good experience all round”

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Posted 9 years ago

“the shower head which I purchase was perfect for our needs, the quality and finish was exceptional for the price and delivery was very prompt. I would recommend Matalan direct to anyone”

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Posted 9 years ago

“Very easy ordering and quick delivery”

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Posted 9 years ago

“It is always satisfying to feel that you have rec'd quality goods at very competetive prices, and to get them in good time and in sound packaging gives one a feeling of complete satisfaction, I would certainly recommend.”

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Posted 9 years ago

“Good service, quality products”

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Posted 9 years ago

“Good service, our items were delivered quite promptly. The sink and the pedestal are of great quality. The taps look well made, but of course can't comment until they are fitted. The only thing which stopped me giving 5 stars was the delivery tracking. The e mail had a link which didn't work at all, after trying for 2 days I missed the delivery. I rang the delivery team, and they said oh yeah we do have problems sometimes the link doesn't work, so I think Matalan should really use another company or sort out the issues, as this is t the first review to mention re the delivery. It didn't cause much bother but still needs addressing. Otherwise fantastic service and good quality products.”

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Posted 9 years ago

“Very quick service - ordered one day, delivered the next. Would definitely use them again.”

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Posted 9 years ago

“Item arrived on time and is working fine. Would use your firm again' Regards. Gerald Garner.”

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Posted 9 years ago

“easy to order ,excellent delivery,just like they say on there web site”

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Posted 9 years ago

“Great company to deal with. Order arrived in very good time, after good communication regarding despatch and delivery. Items were very good quality and easy to assemble and fit. Extremely good value. I would highly recommend Matalan Direct”

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Posted 9 years ago

“Amazing - five stars are not enough. We read a load of reviews and worried about whether we were doing the right thing. Price was great, online system good, delivered on time. Hassle free. This has to be one of the best online companies that we have used! The taps and chrome waste will look great in our refurbished bathroom.”

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Posted 9 years ago

“I think that you can really tell the true integrity of a company by how they deal with problems when they crop-up and I can say without hesitation that Matalan Direct have gone above and beyond to make sure that I was completely happy in the end. Their customer service is second to none and Sophie is exceptionally dedicated and probably the most conscientious person that I have ever come across in any company that I have ever dealt with.”

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Posted 9 years ago

“Easy to use website. Prompt and efficient service. Good regular information about progress of order. Excellent quality product, well packaged. Couldn't fault anything!”

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Posted 9 years ago

“Prompt and efficient notification of delivery, three days max. Wonderfully packaged. Free standing cabinet , gloss finish, slim and aesthetically pleasing. Looks brill in my new bathroom. This is a great company and I highly recommend it.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews