Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“We Searched! We found Matalan Direct on-line! We ordered! It arrived! We're delighted with the prompt service and the products!”

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Posted 9 years ago

“Excellent price and super swift delivery on my oil heated towel rail. Would not hesitate to recommend you!”

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Posted 9 years ago

“very good”

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Posted 9 years ago

“I only bought one item from you,it was a 2 tier shower shelf,chrome on brass best quality,could not be any better.”

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Posted 9 years ago

“EXCELLENT SERVICE,GOOD COMMUNICATION.SAVE ME £200 THAN OTHER BATHROOM SELLER.THAX,WILL RECOMMEND 100%”

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Posted 9 years ago

“I got the part that I ordered pretty quickly. It didn't say what material it is made of on the website and when got it i noticed that it is not the best material”

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Posted 9 years ago

“I am currently renovating a 5 bed house and of all the companies i have used, Matalan direct is the best bathroom supplier (i have tried several). they have very competitive prices, delivery was faster than stated online and they were in touch via email to confirm when the goods would arrive and help me out when i needed some forgotten taps urgently - very pleased with products and service, i will be back!!”

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Posted 9 years ago

“Great product - bathroom shelf, although no instructions in the box so took me a few minutes to work out what went where! However looks great and does what I wanted”

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Posted 9 years ago

“I ordered a toilet on Sunday it came Wednesday very good service , the toilet was just what I ordered I will use Matalan again”

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Posted 9 years ago

“Lovely quick delivery. East to use website. Plenty of size and shape choices”

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Posted 9 years ago

“Items were very well packaged! (lots of very useful insulation now!) All arrived in good order. The only comment was that the delivery was not pre-confirmed & arrived just before I had to leave for work, so luckily caught me for delivery.”

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Posted 9 years ago

“Very good in always.”

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Posted 9 years ago

“Very helpful staff, quick to sort out problem, l would recommend my friend and family to Matalan bathroom. I would like to say a big thanks to Andrew for sorting out the rad so quickly. Alceste Gumbs”

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Posted 9 years ago

“Ordering to delivery was very good. Delivered when said. Taps were very nice quality for the price but very disappointed with the quality of the shower attachment. It's made of light plastic and I will definitely need to go out and get a different one. Good company to use and would use again.”

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Posted 9 years ago

Hi Derek, Thanks for the positive review, and really sorry you're not happy with the quality of the shower attachment. If you'd like to give me a call on 0330 223 2243 we'll make sure we look after you and send you an appropriate replacement that you'll be happy with.

Posted 9 years ago

“I gave the wrong delivery address when I placed my order & had a delayed response because of an IT glitch but received an apology very quickly & the item was redelivered as planned. Good communications. Pleased with shower & price too.”

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Posted 9 years ago

“Speedy delivery, well packed. I have fitted a number of bath screens and this one was as good as any I have handled. Having checked the radius of the curvature before ordering it fitted the curved bath well. When cleaning the glass after assembly I noticed what appeared a small etched area, this turned out to be paint and polished off with hob cleaner. Overall very pleased with the product.”

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Posted 9 years ago

“great products, great prices, fast delivery.”

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Posted 9 years ago

“Good product but dispach and delivery slow and shipping was £16”

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Posted 9 years ago

“great range and super fast delivery, when the items arrived I was really impressed with the quality, and being a bit of a novice at these things of course I ordered the wrong size shower tray , but that was not a problem as the returns policy was great.”

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Posted 9 years ago

“Very quick, efficient service. Delivery was very prompt and as stated. The item appears to be of good quality.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews