Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Nantucket bedroom furniture is worth every penny! Looks fabulous and very solid. Put together over a weekend. One slight piece of damage on drawer but as this was towards the back it is not visible. Would definitely buy from Catalan again.”

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Posted 8 years ago

“I've kept item that I don't want because I refuse to pay such a high price for returns. My local store was notable to take the return. I shall not use this site again”

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Posted 8 years ago

Hello Sarah, thank you for your feedback. It is unfortunate to hear that you wish to return your items, Unfortunately we do charge a small collection fee when returning items due to a change of mind as we don't accept returns to stores. My apologies regarding any inconvenience that that this may have caused, we do aim to be as transparent as possible with our returns information which can be found on our webpage. Kind regards Tyrone

Posted 8 years ago

“Ordering was very straight forward, the site was easy to navigate. I was kept informed by email when my items were dispatched. The delivery driver contacted me by phone before his arrival in order to clarify my delivery instructions. He was very professional and courteous. Overall I would be very happy to use this service again.”

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Posted 8 years ago

“From placing the order to the item being delivered was first class. Information was no less than perfect. Thankyou”

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Posted 8 years ago

“Was really pleased with the quality of my order and the quick delivery.”

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Posted 8 years ago

“Great product . Easy assembly. Strong and sturdy sliding doors great feature”

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Posted 8 years ago

“I had been looking for a pure wool bobbly type rug and the prices were just so over the top. I came across a lovely rug and ordered it on this site not knowing what to expect. Delivery was fast, the quality of the rug is great. Delighted with this product.”

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Posted 8 years ago

“We were kept informed of our order by e-mail since day of ordering ! I was first delivery of the day which was fantastic ! I have a dining set & matching sideboard & as arrived very early, had all day to organise ! The products arrived in 4 hugh parcels - very well packaged with no damage in transit & still had time to clean up the room, take packaging to recycling & polystyrene to tip & the products look great ! We are very pleased with our first Matalan furniture purchases !! Thank you Matalan !!”

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Posted 8 years ago

“I liked the pattern of the curtains and the quality however they were cut wrong! The curtains are Wonkey and became the pattern also rises on one side it enthersised the wonkeyness! Likely my partner is in the trade so packed one side to try and even it up as much as he could! But really disappointed with it! Are they not QC'ed?”

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Posted 8 years ago

Hello Georgia,Thank you for the feedback! It is unfortunate to hear that you are were unhappy with regards to the pattern on your curtains, my apologies for this as customer satisfaction is extremely important to us so any incidents such as these we do urge customers to get in contact with us as soon as possible in order for us to get any issues resolved. Kind regards Tyrone

Posted 8 years ago

“Matalan is just my style of products, I love how modern there's stuff are and I'm always so pleased with the delivery especially the packaging, never a single scratch or smudge. I can always relay on Matalan with my fragile bits and bobs. I'm always ordering home collections for my house. Will always have Matalan at the top of my list if I ever never anything to make my house look prettier”

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Posted 8 years ago

“Really pleased with the delivery. Expected delivery time 7am-10am. Received parcel by 7.05am. Friendly lads all the way from Yorkshire to Essex. I didn't know Matalan direct existed it was when I went online looking for a light grey blind. They were the only company that had one. Very happy with the service will use it again and have already promoted it to friends and colleagues.”

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Posted 8 years ago

“Very easy and accessible, use all the time with no issues.”

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Posted 8 years ago

“Barrow in Furness staff very friendly and helpful, got my outfit for my friends wedding one extremely happy customer”

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Posted 8 years ago

“Prompt delivery & pleased with the rug”

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Posted 8 years ago

“Pleased with the bathrooms accessories set. Nice quality. It's unfortunate that Matalan don't not currently do an express next day delivery.”

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Posted 8 years ago

Hello Amanda, Thank you for your feedback, it's great to hear that you are pleased with your products! Although we do not currently have a next day delivery service, it is a service which we will look to provide in the future and it is feedback such as this which is great as it lets us know it is a service which customer would like. We appreciate your comments and look forward to having you shop with us again in future. Kind regards Tyrone

Posted 8 years ago

“Excellent delivery by 2 very friendly and helpful men. The bathroom cupboards are well made a look great in the bathroom. Good storage for all our bathroom needs. The laundry cupboard is great so able to sort out the laundry. The gloss finish to the cupboards give them the expensive look at a reasonable price. Cheaper than employing a professional bathroom fitting company. All can be fitted into the bathroom by a competent diy person.”

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Posted 8 years ago

“Very happy with the product quality and the value for money is brilliant - Especially as I've just moved into a new home! Will definitely be buying more online with Matalan.”

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Posted 8 years ago

“More than please with the quality of all that I have bought? Service, shop and delivery are all very good.”

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Posted 8 years ago

“Great price and item, good quality, kept up to date throughout from purchase to delivery Excellent service”

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Posted 8 years ago

“Decent table at a good price. Difficult to get 4 chairs around the table as the three legs seem to get in the way however the chairs are placed, it seems to be made to seat 3. I was concerned at the 3 shoe prints on the glass, but the marks did clean off. Overall looks good but a little disappointed in practicality of seating 4 people. Delivery was odd, requested am and booked time off work, but delivery was around 5pm, so need not have had time off. Delivery driver agreed that am requested on paperwork, but then his loading dictated pm, would have been helpful to know more accurate delivery time. Received a text 30 mins before delivery asking if I would be in, presumably as time was so different to the one requested.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews