Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering. Kept up to date on progress. The courier used (Panther?) was excellent. Would definitely order from Matalan Direct again.”

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Posted 7 years ago

“Was very happy with the delivery. One of the chairs are a bit wonky but the quality is okay.”

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Posted 7 years ago

“Had seen item in store so I knew the quality was good. Ordering online was easy and I was kept up to date throughout the purchase and delivery process. I was able to choose a delivery date to suit me and the item was delivered within that time frame.”

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Posted 7 years ago

“Kept in touch with me right up to delivery so knew when it was coming”

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Posted 7 years ago

“Pleased with the item and delivered perfectly”

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Posted 7 years ago

“From ordering online to delivery - all perfect - really happy with table and chairs, price & quality, perfect size for kitchen and looks modern & stylish, just what i wanted”

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Posted 7 years ago

“*Although have not yet had the taps fitted * ! they look and feel brilliant I was very reticent to place this order as it seemed too good to be true . the purchase ,the e-mail contact & delivery were great”

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Posted 7 years ago

“Very dissapoited with after care from yourselves.After numerous emails to you have not sorted my problem.I am personally out of by £13.96 to travel 20 miles & get a bolt to assemble a grace chair I purchased from you.Will not be buying from in the future.”

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Posted 7 years ago

“Lovely chair and quick delivery.”

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Posted 7 years ago

“Sadly the product I've ordered had to go back as colour was not as expected, but the service was top class. Will be happy to deal with matalan direct again.”

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Posted 7 years ago

“Ordered a bedroom chair, absolutely delighted with service quality and price”

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Posted 7 years ago

“Speed of delivery was excellent goods were as advertised and of good quality very happy will definitely shop with matalan again”

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Posted 7 years ago

“Delivery was very prompt and the product was as advertised.Good value”

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Posted 7 years ago

“I was really pleased to find the product I was looking for, cheaper at Matalan than elsewhere, even with postage! (However I have since fund the item cheaper still in another store.) I did find the separation between Matalan and Matalan Direct confusing, when it came to placing the order, in terms of delivery charges etc. However, once that was sorted and the order was placed, the products arrived quickly, and we are really pleased with them.”

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Posted 7 years ago

“ordered a double bed named day delivery, desposed of the bed i had ,as i had no choice, as dont have a spare bedroom, the bed was delivered this morning , 2 parts of the bases are broken very shoddily made , drawers in both parts of the base's are broken only one drawer is operable other 3 drawers broken , telephoned matalan direct after waiting 35 minutes i was told to take pictures of the faults have e-mailed them 4hrs later had no reply yet , requested a full refund i now have no bed and im disabled and suffer heart problems.”

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Posted 7 years ago

“Prompt delivery, good communication.”

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Posted 7 years ago

“The table was delivered quickly and in perfect order, very happy.”

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Posted 7 years ago

“Great service online shopping”

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Posted 7 years ago

“Very pleased with the overall product including the assembling of it. Except part number 5 did not have any pre made holes so that could have been tricky. That's why I have given 4 stars not 5”

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Posted 7 years ago

“From order to delivery, a week and half”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews