Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Ordered a parcel online and paid extra for next day delivery. Courier said they left parcel in a secure location of my porch, I don't have a porch and no parcel. Contacted customer services, had to investigate however could not ring me back due to no out going calls, can only corrospond by email. The parcel arrived eventually.. with the original date ordered on label, courier lied about the delivery....I'm still waiting for a reply from Matalan with an explanation and the parcel arrived too late for a present. Still waiting to see if they going to refund for the delivery charge. Wish I read the reviews before ordering from them.”

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Posted 7 years ago

“Easy ordering. Kept me up to date for delivery date and time. Friendly delivery men. Table and chairs are excellent quality and price.”

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Posted 7 years ago

“Very pleased all round good servise at store as well”

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Posted 7 years ago

“Speedy delivery, arrived on time and lovely drivers only issue is cost of delivery! £20 when already spending £200+ is a little steep especially as no click and collect option available. Other companies delivery for free or at a reduced fee. Would make me reconsider buying in future.”

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Posted 7 years ago

“Ordered Table & 4 Chairs although flat packed very easy to put together as I,m in my 60's & did it on my own. Driver very good put packages in room of choice.”

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Posted 7 years ago

“Ordered 4 chairs out of those 4, 2 of the chairs legs weren't right and we had to drill new holes so that they fit and weren't wobbly, this was after the delivery driver moaned and asked me to help bring them up to my property.”

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Posted 7 years ago

“Great quality furniture at great prices”

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Posted 7 years ago

“good drive. good product.”

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Posted 7 years ago

“The furniture I ordered was delivered when they said and was of the quality I expected for the price , however when I wanted to return an item that was surplus to requirements, I had to pay £50 to have it collected when it was only cost £109 ! So make sure you actually want an item before you commit to the order as their returns policy is pants !!!!!!”

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Posted 7 years ago

“Ordered a mattress at the beginning of January. Money was taken from my account straightaway. Picked first delivery date available which was in February (4 weeks later). Booked day off work. By the morning of delivery I still had no idea what time it would be arriving. I called Matalan Direct several times during the day and each time I was assured and fobbed of with excuses that my mattress had been dispatched and should still be arriving that day. At 4.30 pm that day I got a call to say label had fallen off and now it couldn't be delivered until the following Monday. I was unable to waste another days holiday from work, so I cancelled and was refunded. I was offered no gesture as an apology for the inconvenience. Would not recommend using Matalan Direct.”

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Posted 7 years ago

“Still waiting for someone to come back with explanation”

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Posted 7 years ago

“Product quality was excellent however product dispatch took a little longer than I would have expected.”

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Posted 7 years ago

“Not happy with the quality of the products at al. Description said it is solid wood. Not at all.its made of ply wood every single leg came with a white sticker on it which would NOT come off without leaving mark. I paid good quality furniture price and got ikea quality. Only reason I didnt send it all back was to keep the wife happy. Not a happy customer at all”

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Posted 7 years ago

“Great light fittings, bought two as a bargain!!”

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Posted 7 years ago

“I paid extra to chose delivery date , but was never given the choice . I was just informed when it was being delivered. A bit of a con really”

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Posted 7 years ago

“The ridiculous surveys ... When leaving one of the stores with newly purchased goods - I'M NOT ASKED TO TAKE A SURVEY ... ???”

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Posted 7 years ago

“My order was well packaged so no damage, was excellent quality and exactly as described on the website. I was given a date and a text for a one hour time slot and it arrived right on time. I would have no hesitation in ordering from them again”

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Posted 7 years ago

“Expensive delivery costs, delivery updates did not work properly and too many emails were sent to me regarding items I had left in my basket.”

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Posted 7 years ago

“Avoid Matalan Direct at all costs... Online charge - they took more money from my card than the total of the goods I bought. Tried to tell them but they refused to acknowledge the error! Late delivery - Delivery turned up TEN DAYS late! Damaged goods - When they eventually turned up, the mirror was smashed and the wardrobe was a different wood than advertised! Worst customer service - Phoned multiple times and was just brushed off by rude staff. They said I could only return items to store or organise a courier at my own cost! Trading standards need to close Matalan Direct down!”

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Posted 7 years ago

“Thinking of visiting Matalan in HAYES... well don't. I am a regular customer there and when I attended on 23rd Jan the car park ticket machines were not working... I went in the store and told the sales assistant and she replied yes we know.. 2 weeks later I get a letter from smart parking informing me I should pay £50 .. what a joke. I told them the machines were not working and spoke to the store who confirmed they were not and still expected to pay... is this for real?”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,871 reviews