Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Table & 4 Chairs although flat packed very easy to put together as I,m in my 60's & did it on my own. Driver very good put packages in room of choice.”

Helpful Report

Posted 7 years ago

“Ordered 4 chairs out of those 4, 2 of the chairs legs weren't right and we had to drill new holes so that they fit and weren't wobbly, this was after the delivery driver moaned and asked me to help bring them up to my property.”

Helpful Report

Posted 7 years ago

“Great quality furniture at great prices”

Helpful Report

Posted 7 years ago

“good drive. good product.”

Helpful Report

Posted 7 years ago

“The furniture I ordered was delivered when they said and was of the quality I expected for the price , however when I wanted to return an item that was surplus to requirements, I had to pay £50 to have it collected when it was only cost £109 ! So make sure you actually want an item before you commit to the order as their returns policy is pants !!!!!!”

Helpful Report

Posted 7 years ago

“Ordered a mattress at the beginning of January. Money was taken from my account straightaway. Picked first delivery date available which was in February (4 weeks later). Booked day off work. By the morning of delivery I still had no idea what time it would be arriving. I called Matalan Direct several times during the day and each time I was assured and fobbed of with excuses that my mattress had been dispatched and should still be arriving that day. At 4.30 pm that day I got a call to say label had fallen off and now it couldn't be delivered until the following Monday. I was unable to waste another days holiday from work, so I cancelled and was refunded. I was offered no gesture as an apology for the inconvenience. Would not recommend using Matalan Direct.”

Helpful Report

Posted 7 years ago

“Still waiting for someone to come back with explanation”

Helpful Report

Posted 7 years ago

“Product quality was excellent however product dispatch took a little longer than I would have expected.”

Helpful Report

Posted 7 years ago

“Not happy with the quality of the products at al. Description said it is solid wood. Not at all.its made of ply wood every single leg came with a white sticker on it which would NOT come off without leaving mark. I paid good quality furniture price and got ikea quality. Only reason I didnt send it all back was to keep the wife happy. Not a happy customer at all”

Helpful Report

Posted 7 years ago

“Great light fittings, bought two as a bargain!!”

Helpful Report

Posted 7 years ago

“I paid extra to chose delivery date , but was never given the choice . I was just informed when it was being delivered. A bit of a con really”

Helpful Report

Posted 7 years ago

“The ridiculous surveys ... When leaving one of the stores with newly purchased goods - I'M NOT ASKED TO TAKE A SURVEY ... ???”

Helpful Report

Posted 7 years ago

“My order was well packaged so no damage, was excellent quality and exactly as described on the website. I was given a date and a text for a one hour time slot and it arrived right on time. I would have no hesitation in ordering from them again”

Helpful Report

Posted 7 years ago

“Expensive delivery costs, delivery updates did not work properly and too many emails were sent to me regarding items I had left in my basket.”

Helpful Report

Posted 7 years ago

“Avoid Matalan Direct at all costs... Online charge - they took more money from my card than the total of the goods I bought. Tried to tell them but they refused to acknowledge the error! Late delivery - Delivery turned up TEN DAYS late! Damaged goods - When they eventually turned up, the mirror was smashed and the wardrobe was a different wood than advertised! Worst customer service - Phoned multiple times and was just brushed off by rude staff. They said I could only return items to store or organise a courier at my own cost! Trading standards need to close Matalan Direct down!”

Helpful Report

Posted 7 years ago

“Thinking of visiting Matalan in HAYES... well don't. I am a regular customer there and when I attended on 23rd Jan the car park ticket machines were not working... I went in the store and told the sales assistant and she replied yes we know.. 2 weeks later I get a letter from smart parking informing me I should pay £50 .. what a joke. I told them the machines were not working and spoke to the store who confirmed they were not and still expected to pay... is this for real?”

Helpful Report

Posted 7 years ago

“The mattress that came is really good. I've been looking for a good mattress for a few months. I've got back ache and was told by my dream to change my mattress, this mattress really helped my back.”

Helpful Report

Posted 7 years ago

“We bought a copper pendent light, which i love! it fits perfectly in the bedroom. Easy to change over and we were able to adjust the length of it no problem. The reason for not rating the delivery service that highly is, Our parcel was actually delivered to the wrong address (without us knowing) it was only thanks to the kindness of the people who it was delivered too dropping it round to our house meant we received the parcel. I think they use Hermes, who aren't great! Had the parcel been delivered to our house, then timing wise it was spot on!”

Helpful Report

Posted 7 years ago

“Bought the table and two chairs in cream faux leather for sons new flat , very pleasantly surprised at excellent quality of table and the chairs are comfy to sit on . Easy to construct by one woman (!) and very tempted to keep it for my self ! Excellent value for money and fab quality .”

Helpful Report

Posted 7 years ago

“Lovely chair it was originally for the Bedroom , but looked lovely in the lounge . I may have to buy another ....”

Helpful Report

Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews