Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“web site really easy to use although a bit more info might be needed. Phoned to check that delivery driver new to phone me on arrival as buzzer did not work!! Phoned three times in total to make sure that the driver new(might i just add here that my flat is on the second floor),well when he arrived a day later than expected,he asked why I was out the day before when he tried to deliver,As I did not answer the buzzer!!! The message was not passed on and if i had not been looking out of my window when i did he would have taken it back(yet again).The driver was great really helpful.”

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Posted 9 years ago

Hi Nichola, We're really sorry to hear things didn't go as planned with the delivery. We did pass your request on to our couriers but it's clear this didn't then happen. I will be speaking with our couriers this morning to find out why they didn't call as this particular courier should call all customers the day before delivery. I trust you're happy with the products now they have arrived and can only apologise for the poor communication from our courier. Regards, Andy

Posted 9 years ago

“Item arrived promptly, as described.”

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Posted 9 years ago

“Exellent delivery service quality of taps look good although i have not fitted them yet will fit in the next coulpe of weeks getting bathroom ready.”

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Posted 9 years ago

“Quality product delivered on time.”

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Posted 9 years ago

“Ordered a shower corner caddy and it came very promptly and is a good quality product at a good price. I am pleased with overall service”

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Posted 9 years ago

“Well described product at a good price and very quick delivery. Excellent service!”

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Posted 9 years ago

“Excellent product. As described and in perfect condition.”

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Posted 9 years ago

“Goods arrived on time, pleasant to deal with and no problems with goods once received”

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Posted 9 years ago

“The shower tray arrived eventually after a bit of worry because of lack of communication about dispatch - I had to hold on for 25 minutes to get through on telephone which is not good. It looks fine - haven't got it fitted yet”

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Posted 9 years ago

Hi Judith, Thank you for taking the time to leave a detailed and constructive review for us. Communication is something we are constantly striving to improve and we have a number of initiatives currently being rolled out to help customers get a better understanding of our order management process. Yesterday we launched a more informative email and SMS delivery notification system to try and tackle this exact problem and we are currently training more UK based telephone operatives in order to reduce call wait time. We are so pleased that you like the price and quality of your products and hope to be able to welcome you back as a customer again soon. Kind regards, Sophie - Customer Services Manager

Posted 9 years ago

“My soft close toilet seat was delivered well within the time promised and was easy to fix and works well.”

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Posted 9 years ago

“Excellent products, you receive exactly what is advertised. Great web site pictures, and measurements. Delivery service excellent. We saved £350 compared to our original quote. Web site very trustworthy amazing.”

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Posted 9 years ago

“The goods were as ordered and delivered in good condition. Only comment would be that I had no notification of delivery date. I was on my way out when delivered.”

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Posted 9 years ago

Hi Kevin, Thanks for the feedback. I'm glad you're happy with your products and the service overall. We have been made aware of some of our couriers not sending tracking updates, so we have now taken this out of their hands and built our own systems. As of this morning we have launched our own tracking services and all orders placed after 7am this morning are guaranteed to received both an SMS and email. I appreciate this doesn't help you directly, but we are listening and responding to our customers as quickly as we can. Thanks again, Jake

Posted 9 years ago

“well packaged and prompt delivery, item as described, have not fitted shower yet but it looks good.”

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Posted 9 years ago

“Great promt service Thank you”

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Posted 9 years ago

“Very friendly service.”

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Posted 9 years ago

“Great service and good prices. Goods arrived within 48 hours of ordering. Kept me well informed of delivery progress including a one hour time slot. Taps not fitted yet but they look great and just as I imagined. Overall a great experience I would definitely recommend and will use again”

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Posted 9 years ago

“Excellent service ,speedy delivery,item was perfect just what I needed .thankyou'”

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Posted 9 years ago

“Very quick delivery and excellent quality product.”

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Posted 10 years ago

“ordered a back to wall WC but when it arrived it was completely smashed. Contacted Matalan direct immediately and was phoned back by Sophie who sorted it all out and I got a replacement as soon as it could be delivered. I think when dealing with a company on the internet, its the ability to sort out a problem that shows how good they are. I can recommend Matalan Direct”

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Posted 10 years ago

“Ordered and delivered within 3 working days - excellent service - more expensive than other online suppliers nut certainly more efficient and reliable.”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,871 reviews