Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“My only issue was customer service were slow to let us know when delivery was arriving. Only after I got in touch myself did they tell me when it was due , then it was short notice, the next day in fact”

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Posted 8 years ago

“Easy to order but very disappointed in delivery service. When you pay £16.99 for delivery on an agreed pre arranged day would expect more than "we only have a van in your area on Mondays". Had to delay delivery until I could arrange time off from work. Now I know this I am unlikely to order anything big that cannot be collected in store. The delivery guys were very helpful and took the box upstairs for me.”

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Posted 8 years ago

Helpful Report

Posted 8 years ago

“I ordered a number of items amounting to £100 - 3 weeks ago - with next day delivery. The order never arrived. I complained after about a week of waiting and was told they would 'investigate' what happened. After a further week of no contact, I got in touch with them again and they said they were waiting for a response from the courier to help with their 'investigation'. At this point - they gave me a refund for the delivery fee of £5 but not the purchase amount of c£100. So in essence, they accept that the delivery was faulty and refunded its fee but have not provided a refund for the products themselves (which they clearly now know never arrived!). We're now in week 3 and I complained some more .. they told me they have now 'ESCALATED TO A PHONE CALL' with the courier - which is frankly just offensive! I am APPALLED at the utter disregard MATALAN has for their customers and have essentially been ROBBED. DO NOT BUY FROM THIS TERRIBLE COMPANY!! You will regret it.”

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Posted 8 years ago

“Having phone call before arriving is very useful giving u time 2 be prepared (pets etc out of way).Only downside was delivery person not giving information etc having 2 ask about Un packing, if damaged does all packing need 2 b returned 2. Apart from that all went smoothly as had 3 pieces of furniture 2 b delivered.”

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Posted 8 years ago

“Easy to orde r and we were kept well advised on delivery date and time.”

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Posted 8 years ago

“I ordered 2 bedside cabinets from Matalan Direct, when they arrived one of them was very damaged and the drawers wouldn't close. It is a very sturdy product so must have been dropped quite heavily to be damaged this badly. Customer Services were very helpful and arranged for a replacement product to be sent and told us to dispose of the damaged unit. Very happy with the product, delivery times could be a bit quicker though. Would definitely use again.”

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Posted 8 years ago