Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Great product reasonable price”

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Posted 8 years ago

“items ordered were delivered on time and of very nice quality, thank you.”

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Posted 8 years ago

“Order was received only a few days of ordering. Email received to let me know within the hour as to when it would be delivered. Product exactly as required, very satisfied.”

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Posted 8 years ago

“Really happy with my 2 rugs. I was a little disappointed that they took over a week to arrive ! In the end I rang customer services - it then arrived the next day ! Otherwise all was well”

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Posted 8 years ago

“I made two order one to Matalan and Matalan direct. I have never received any of my goods sooooooooooooooo disappointed.”

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Posted 8 years ago

“Parcel arrived promptly and in great condition. Thank you”

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Posted 8 years ago

“Took a while to come but good value for money”

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Posted 8 years ago

“We bought a large rug for our living room and we love it! Having bought and returned two rugs from other companies that just didn't meet our requirements which involved inconvenient collections and returns and disgruntled retail assistants, we were absolutely thrilled with Matalan Direct - the selection of good available was great, the ordering process easy, the delivery on time and as promised and the rug looks amazing! Thank you Matalan!”

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Posted 8 years ago

“The item was very good value.”

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Posted 8 years ago

“Perfect delivery. They called me before as I requested. Fairly easy to assemble”

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Posted 8 years ago

“They look great in our lounge, thank you.”

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Posted 8 years ago

“I am very pleased with my recent order from Matalan Direct. Delivery was excellent and my product is of good quality. I would definitely order again!”

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Posted 8 years ago

“I was very please with my order. I just got somebody to put them together so will start using them at weekend. Very comfy & warm looking”

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Posted 8 years ago

“Great service, prompt and efficient!!”

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Posted 8 years ago

“Good service. Good communication.”

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Posted 8 years ago

“Matalan is one of the best stores in Liverpool, good quality, nice fashion, I shoped there today nice staff very good customer service, many thanks to Tom at St John branch in liverpool.”

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Posted 8 years ago

“MIXED EMOTIONS I have mixed emotions when trying to write this review as the service received from ordering to delivery was nothing short of first class. The delivery company were excellent and phoned 1hr before delivery as requested as no one was living in the property after the December floods. The items arrived extremely well packaged (cardboard boxes with corner protectors and protective plastic) Why mixed emotions, I hear you ask? Well if you read the small print then you have to report any damge within 48hrs, however as we were not living in the property at time of delivery and when we un-packaged the basin it was cracked. Now as I said earler the goods were extremely well packaged and I can only assume this was cracked before the packaging stage as polystyrene were on the corners and it was inside a cardboard box inside another one and no sign of damge to the packaging. When I rang to inform them all I got was "you need to read the small print" Well I'm sorry Matalan this is not good enough and I will not be recommending you to any friends or family. Shame as the product is excellent”

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Posted 8 years ago

“Sent this item back weeks ago never received money back rang 6 times nobody knows what they doing still waiting for a call back soon take money out of yr account thou !!!!!”

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Posted 8 years ago

“The dining table was received very well packed and delivery was prompt. Very easy to assemble and looks very impressive. Very well made.”

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Posted 8 years ago

“Great customer service, kept informed all the way. Delivery was quick. Would definitely recommend”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,871 reviews