Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting a suit for brothers wedding and team was helpful if couldn't find anything you need”

Helpful Report

Posted 7 years ago

“Placed order yesterday and it arrive early morning with standard p&p. This is the first time bought online. I do use the store and never had any problems, clothes are pocket friendly and good quality”

Helpful Report

Posted 7 years ago

“Great offers, great prices, great selection, friendly service. ... best £100 I've ever spent!”

Helpful Report

Posted 7 years ago

“Last time visited I notice that half items is on different hangers. So needed to looked for right site. No people working on shop floor to get consultation and only 2 people was working on till whe was busy hour. Most items out of stock in my size. Overall not good experience. London,Beckton shop”

Helpful Report

Posted 7 years ago

“had a really great choice of shirts and trousers to cater for the bigger man compare to normal high-street stores where I struggle to buy”

Helpful Report

Posted 7 years ago

“Well stocked including school uniform. Good value. Quick & friendly service at the till.”

Helpful Report

Posted 7 years ago

“Have sent several emails outlining poor service and not had a reply to any of them despite asking the email be escalated to a complaint ordered online a pair of shorts to be sent to Scarborough store they never arrived despite an email saying they had been dispatched waited a fortnight emailed first asking where are they ? Never received a reply then rang and was told there was a problem.... really? Wouldn't order them for me and send them for next day delivery "couldn't guarantee it " even though this was 9.30 in the morning cancelled order was promised an email confirming this still waiting ....that was the 21/07/17 didn't get refund until I sent another email on the 42/07/17 no email saying sorry nothing back at all very poor service”

Helpful Report

Posted 7 years ago

“Great range and very competitive pricing”

Helpful Report

Posted 7 years ago

“Easy to navigate website, found everything I needed, quality clothing, prompt delivery”

Helpful Report

Posted 7 years ago

“The shop is full of amazing deals and they have sells on 95% of the time. Their clothing is at a brilliant price for the quality you get.”

Helpful Report

Posted 7 years ago

“Even though the draw for £150 voucher expired over two months ago I will leave a review ????. I had seen the chair I wanted in my local Matalan, but it wasn't available online. I emailed one of your advisors ( Daniel ) for help and he managed to locate what I wanted in a very short time. He was extremely helpful and efficient. I would definitely use Matalan Direct again.”

Helpful Report

Posted 7 years ago

“I ordered 2 bedside tables which were much darker in colour then they appeared on the website. To return them cost £20!”

Helpful Report

Posted 7 years ago

“Delivered a very nice product which exceeded my expectations”

Helpful Report

Posted 7 years ago

“Great quality clothing at the right price.”

Helpful Report

Posted 7 years ago

“It was all so easy and a very fast efficient transaction.”

Helpful Report

Posted 7 years ago

“Will never shop or order online again ordered item for click and collect still waiting on an item which was ordered 19th July still not here and just automated emails back phoned twice still not sorted out.how hard can it be to dispatch item from your warehouse and deliver to your store very cross ex customer who spent a lot of money at your store.customer service staff need re training”

Helpful Report

Posted 7 years ago

“Delivered on time excellent quality furniture”

Helpful Report

Posted 7 years ago

“Excellent product and excellent service from start to finish”

Helpful Report

Posted 7 years ago

“actual product were great. delivery on the other hand was the worst ever really stressful.”

Helpful Report

Posted 7 years ago

“The item you described on online was not the same as the item that was delivered to us. We called your call centre and was told that it was a replacement and was exactly the same. It was not the same as there was no aluminium content in the chairs that you delivered. We chose chairs with metal as all the others we had viewed in local storeswere just plastic and we wanted something stronger. We were given the option of returning free of charge but we needed immediate use of the chairs and we didn't want the bother of choosing further products from a nother source? We were then offered a small discount which we accepted. We did not notice until after that there was slight damage to one of the chairs!! Not a good experience but we settled for second best through exasperation. This was a long while ago so why have you waited so long to ask for our review?”

Helpful Report

Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews