Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“I will never shop with matalan again. They dropped the item I ordered by £50 a few days after I ordered but refused to give me the refund. I then found the same item on a competitors website £100 cheaper. The whole experience left a very sour taste.”

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Posted 8 years ago

“Went to B+Q for product,had to order it probably a week or 2, and diffently not the price like Matlan Direct. There product was 100% precise just like the photo,really pleased with the overall service from start to finish.”

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Posted 8 years ago

“Great customer service by you're Colchester store”

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Posted 8 years ago

“It came well packaged The drawers were not as deep as they seemed , and it would be nice if it had casters so it could be moved for cleaning. However I am pleased with it. It is an attractive piece of bathroom furniture”

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Posted 8 years ago

“Great communication after ordering, arrived very quickly and a beautiful high quality product!”

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Posted 8 years ago

“I was worried about buying from here and what the quality would be like. However i am very pleased, good quality , customer service and delivery.”

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Posted 8 years ago

“Good price and as described in the website. Will definitely consider for future shopping.”

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Posted 8 years ago

“Ordered a toilet which arrived as promised. Unfortunately, the item did not match the style of my bathroom and had to be returned. No fault of Matalan and they processed the returm promptly, efficiently and with a courteous, helpful attitude. Refund arrived in my account the day after the toilet was collected. Well done, Matalan. Also. well done to the delivery company, Final Mile - kept me informed of delivery and collection times. Great service all round. :)”

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Posted 8 years ago

“took over three weeks for it to be delivered under able to connect to link on email to comfirm delivery date so missed the first one after 4 phones finally got a delivery date would think twice about another order as it cost £43 for delivery and it took 3 weels to come Alan Masser”

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Posted 8 years ago

“Very good service. Good communication with delivery company, telephone 1hour before delivery was expected.”

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Posted 8 years ago

“i think the delivery charge of £16.99 is exorbitant and that alone means that I will not be purchasing anything from Catalan again. The drawer unit was OK in that it fitted the gap we had BUT we had great difficulty in getting the screw out of one of the handles and one of the drawers would nt close properly so we had to a bit of adjustment there. Overall i'm not using Catalan again”

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Posted 8 years ago

“Slightly dubious about buying from Matalan, but research showed that the product was the exact same one available under different names and descriptions on various other websites. Items turned up quickly, as described and at a price somewhere around 25% less than the next best price I could find!”

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Posted 8 years ago

“Great bed not as high base as my previous one. No complaints about product.”

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Posted 8 years ago

“I ordered a bathroom floor cabinet which was to be delivered by standard delivery. On the day of delivery I received an e-mail stating item was placed on wrong van and they would be in contact to arrange an alternate date. No-one contacted me to rearrange a new date so after a two day wait I contacted the Matalan and the delivery co. to find out when I would rec. my item. I was given a date on the following week and was told I would rec a phone call the day before to confirm delivery and that they would ask the delivery co. to contact me on the day to let me know when to expect the item. I only received a text on the evening before and a text on the morning of delivery stating that they could not give me an approx. delivery time. After waiting in for the whole day I phoned the courier to see where my order was at it was by now 5.00pm they informed me that my delivery slot was between 4-7 pm and that they would give me a call nearer the expected arrival. My item was eventually delivered around 6.15pm. Can't say am impressed by the service but am happy with the item ordered.”

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Posted 8 years ago

“Ordered a vanity unit with basin and monoblock tap. Items were delivered promptly. Everything well packaged so no worries about transportation damage. The unit and sink are now fitted in my bathroom and look so stylish. I have no regrets at all about buying this and likewise no hesitation to recommend buying from Matalan Direct. I would certainly buy from this company again.”

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Posted 8 years ago

“I think your post and packing is too dear”

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Posted 8 years ago

“Arrived very quickly. Good quality rug”

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Posted 8 years ago

“The rug is of a good quality and is attractive. The price was reasonable.”

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Posted 8 years ago

“Great value for money and super fast delivery. Very happy with all the items I have purchased from natal an direct for my new bathroom.”

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Posted 8 years ago

“Great value for money and super fast delivery. Very happy with all the items I have purchased from natal an direct for my new bathroom.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews