Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matalan has a great range at the moment. Clothing, shoes & homeware. On this occasion I only required pyjamas but I could of spent a fortune in there they have some lovely items.”

Helpful Report

Posted 7 years ago

“If I could give no stars I would, worst customer service I have ever dealt with, I haven't received my order and they refuse to find out where my order is with Hermes. Apparently they 'cant make outgoing calls ' that's coming from the managers mouth! They said they will email a response instead and surpise surprise no email. Luckily I only ordered wrapping paper and payed through paypal so I have started a claim but all you have to do it read there reviews on trust piliot to see how many people they are conning!”

Helpful Report

Posted 7 years ago

“Good packaging quick delivery. Good products for the price”

Helpful Report

Posted 7 years ago

“Good service. Excellent website - easy to negotiate. Plenty of choice in design, colour and sizes. very reasonable prices”

Helpful Report

Posted 7 years ago

“The website was easy to use and was updated with order. I received email and text confirming delivery. Great service”

Helpful Report

Posted 7 years ago

“Excellent customer service with delivery earlier than expected.”

Helpful Report

Posted 7 years ago

“i just love the clothes they sell and staff are very helpfull”

Helpful Report

Posted 7 years ago

“Excellent value for money”

Helpful Report

Posted 7 years ago

“quality products”

Helpful Report

Posted 7 years ago

“Couldn't find size in store, able to find it online, for cheapher price.”

Helpful Report

Posted 7 years ago

“Great choice of clothes and gifts for christmad”

Helpful Report

Posted 7 years ago

“Absolutely Appalling Service!! I ordered a pair or boots from Matalan online and received notification that my order was being processed. One week later I received an email to say this item was now out of stock. I have ordered many items from bigger stores than Matalan and recieved every order within 3 days, yet Matalan take a week to tell me they are out of stock. I am still waiting for my refund 10 days later. I have phoned customer service for this refund and each time I've given up after a 30 minute wait ....... do here I am, no order and still waiting for my refund. Come on Matalan, this is MY money, not yours....... Refund please!!!”

Helpful Report

Posted 7 years ago

“Ordered click and collect ...10 days later with my email went to collect it. After half an hour of staff looking for it...told it had gone to wrong store. Store staff couldn't help trace it or give me a refund as have nothing to do with online orders. That was that and directed home and to go back online. I rang customer services...whom are based in India? ?? To be told, they can't trace it, can't reorder it and a refund will take 3-5 days??? Couldn't answer any questions about my queries just read from over polite script. They couldn't guarantee the same wouldn't happen again. Will not be using matalan again.”

Helpful Report

Posted 7 years ago

“They had a 25% sale on Christmas items and clothes which I took advantage of. As a pensioner it was a bonus to save money to put towards other items for my Grandchildren. Thank you Matalan......”

Helpful Report

Posted 7 years ago

“Perfect PJ set for my husband this Christmas, quick and easy to find and order.”

Helpful Report

Posted 7 years ago

“Excellent selection at affordable prices”

Helpful Report

Posted 7 years ago

“Served by Mr. Joher no. 207 at the Matalan Blackburn Store. He was very helpful he dealt with my order quickly, and made my experience in store good. Many thanks to him”

Helpful Report

Posted 7 years ago

“Very helpful and happy staff”

Helpful Report

Posted 7 years ago

“2nd time ordered store collection and 2nd time very disappointed NEVER AGAIN”

Helpful Report

Posted 7 years ago

“After inputting the correct delivery name and address Matalan still delivered using the WRONG name AND address! Was told there was nothing they could do, I'd just have to reorder ...”

Helpful Report

Posted 7 years ago

Matalan is rated 3.6 based on 1,871 reviews