Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“The website was easy to use and was updated with order. I received email and text confirming delivery. Great service”

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Posted 6 years ago

“Excellent customer service with delivery earlier than expected.”

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Posted 6 years ago

“i just love the clothes they sell and staff are very helpfull”

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Posted 6 years ago

“Excellent value for money”

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Posted 6 years ago

“quality products”

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Posted 6 years ago

“Couldn't find size in store, able to find it online, for cheapher price.”

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Posted 6 years ago

“Great choice of clothes and gifts for christmad”

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Posted 6 years ago

“Absolutely Appalling Service!! I ordered a pair or boots from Matalan online and received notification that my order was being processed. One week later I received an email to say this item was now out of stock. I have ordered many items from bigger stores than Matalan and recieved every order within 3 days, yet Matalan take a week to tell me they are out of stock. I am still waiting for my refund 10 days later. I have phoned customer service for this refund and each time I've given up after a 30 minute wait ....... do here I am, no order and still waiting for my refund. Come on Matalan, this is MY money, not yours....... Refund please!!!”

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Posted 6 years ago

“Ordered click and collect ...10 days later with my email went to collect it. After half an hour of staff looking for it...told it had gone to wrong store. Store staff couldn't help trace it or give me a refund as have nothing to do with online orders. That was that and directed home and to go back online. I rang customer services...whom are based in India? ?? To be told, they can't trace it, can't reorder it and a refund will take 3-5 days??? Couldn't answer any questions about my queries just read from over polite script. They couldn't guarantee the same wouldn't happen again. Will not be using matalan again.”

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Posted 6 years ago

“They had a 25% sale on Christmas items and clothes which I took advantage of. As a pensioner it was a bonus to save money to put towards other items for my Grandchildren. Thank you Matalan......”

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Posted 6 years ago

“Perfect PJ set for my husband this Christmas, quick and easy to find and order.”

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Posted 6 years ago

“Excellent selection at affordable prices”

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Posted 6 years ago

“Served by Mr. Joher no. 207 at the Matalan Blackburn Store. He was very helpful he dealt with my order quickly, and made my experience in store good. Many thanks to him”

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Posted 6 years ago

“Very helpful and happy staff”

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Posted 6 years ago

“2nd time ordered store collection and 2nd time very disappointed NEVER AGAIN”

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Posted 6 years ago

“After inputting the correct delivery name and address Matalan still delivered using the WRONG name AND address! Was told there was nothing they could do, I'd just have to reorder ...”

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Posted 6 years ago

“Would never shop here again. Ordered unicorn slippers for grandchildren had waited days for them to come in stock and finally they appeared in stock. Ordered straight away. Told my order was accepted. 5 days later had an email saying they were all sold. No reply to emails asking how if they are in stock and ordered confirmed they then sold them. Very upset grandchildren as had told them i had finally ordered them. Absolutely appalled at lack of service and no explanation”

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Posted 6 years ago

“I purchased some boots before my visit to the UK, however, they were due within 5 working days and they did not come for 6, so I had left and wont get to try them till I am back in the UK, not a problem for most I am sure :)”

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Posted 6 years ago

“The items I wanted to order was out of stock so I signed up to get an email when they was back in stock the next day I got the email and ordered everything I needed I will have one happy niece on Christmas morning.”

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Posted 7 years ago

“Delivery on time, great prices and perfectly packed items”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews