Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“I have always had my orders quickly sent to my nearest store.It's always nice and easy.”

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Posted 6 years ago

“Good customer service always helpful”

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Posted 6 years ago

“Good customer service shop Clean.”

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Posted 6 years ago

“Usually able to find something good at Matalan, lots worth buying in the sale. They seem to have reduced their menswear section - bring it back please!”

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Posted 6 years ago

“A well laid out store with a good selection of clothing for all ages and homeware. Friendly and helpful staff. Good parking.”

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Posted 6 years ago

“Brilliant online sale and cheap delivery :)”

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Posted 6 years ago

“Store was set out really well and all the staff were really friendly and very helpful”

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Posted 6 years ago

“Happy with Jean's”

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Posted 6 years ago

“Excellent selection of clothes and housewares, good prices in comparison to other online stores, Exellent quality goods. Fast delivery”

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Posted 6 years ago

“Appalling service. Ordered online and selected click and collect thinking it was the best chance of receiving items. 5 days should be plenty of time to get them into store. Had email to say dispatched but not in store by Christmas Eve. Spoke to store staff but apparently "not their problem". And didn't seem to give a damn. Appreciate it's Christmas but company this size should have correct processes in place to deliver customer promise and manage customer expectations. Matalan you completely failed and I won't be using you again.”

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Posted 6 years ago

“Quick delivery, great value, lovely items, definitely buy again”

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Posted 6 years ago

“They item of clothing was very comfortable”

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Posted 6 years ago

“I just collected a click and collect at Constitution St Aberdeen store. Please thank the person who packaged order 25907170. Delighted with packaging - even tissue between each cardigan so little or no creases. Well done Matalan!”

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Posted 6 years ago

“Were very helpful,and the staff were very welcoming.”

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Posted 6 years ago

“The Christmas savoury food hamper as a gift for a family member is excellent value!”

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Posted 6 years ago

“Really good quality of clothing,kept me upto date on my delivery and is always on time or a day early which suits me.iv returned to purchase from there site and never had any problems.happy customer and have told people they should use there site.”

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Posted 6 years ago

“Matalan has a great range at the moment. Clothing, shoes & homeware. On this occasion I only required pyjamas but I could of spent a fortune in there they have some lovely items.”

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Posted 6 years ago

“If I could give no stars I would, worst customer service I have ever dealt with, I haven't received my order and they refuse to find out where my order is with Hermes. Apparently they 'cant make outgoing calls ' that's coming from the managers mouth! They said they will email a response instead and surpise surprise no email. Luckily I only ordered wrapping paper and payed through paypal so I have started a claim but all you have to do it read there reviews on trust piliot to see how many people they are conning!”

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Posted 6 years ago

“Good packaging quick delivery. Good products for the price”

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Posted 6 years ago

“Good service. Excellent website - easy to negotiate. Plenty of choice in design, colour and sizes. very reasonable prices”

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Posted 6 years ago

Matalan is rated 3.6 based on 1,867 reviews