Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 fabulous rugs - lovely colours and great quality .”

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Posted 8 years ago

“I was delighted with the service I received and would definitely use Matalan Direct again.”

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Posted 8 years ago

“swift, painless purchase”

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Posted 8 years ago

“Would have liked more of an update on status as it was 5 days after placing the order that I had to chase for a update.”

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Posted 8 years ago

“Great jute runner. Lovely quality and very good price”

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Posted 8 years ago

“vary good”

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Posted 8 years ago

“Happy with product..”

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Posted 8 years ago

“Unfortunately I'm not able to review the product as it never arrived due to the poor service of the courier service, Final Mile! I had to cancel in the end as the product still haven't been delivered after 2 weeks despite receiving emails say the product would arrive on a certain day only to then receive another to change it. Matalan need to review their courier services to prevent any further poor feedback from customers. Very disappointing.”

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Posted 8 years ago

“Probably the best service I have received on line,extremely helpful, even the delivery was so informative and to the letter. 20/10.”

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Posted 8 years ago

“Such a great bed Looks so nice Straight forward online booking”

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Posted 8 years ago

“I'm very pleased with the rug that I ordered, it's much better quality than I expected for the price! I was promised delivery in 2 to 5 days but in fact in was 10 days which was a bit disappointing. I would use Matalan Direct again.”

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Posted 8 years ago

“I had to send my item back as it was not what I order and I was charged £9 you send it back in will never order from you again .it does not say you charge that much you send item back”

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Posted 8 years ago

“Extremely pleased with service , quality of mat and value for money. Ideal as a front door mat as we live on the main road. Yes would consider shopping in the future.”

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Posted 8 years ago

“Very slow delivery and as I couldn't log in I couldn't check the progress of the order. I ordered a rug on 12/2 and it wasn't delivered until 24/2. I doubt I'll order again from Matalan direct.”

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Posted 8 years ago

“We loved it a very good buy its assembled so its alldone for you”

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Posted 8 years ago

“Very pleased with my order but it did take a while for delivery I think this should be looked at.”

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Posted 8 years ago

“Great product reasonable price”

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Posted 8 years ago

“items ordered were delivered on time and of very nice quality, thank you.”

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Posted 8 years ago

“Order was received only a few days of ordering. Email received to let me know within the hour as to when it would be delivered. Product exactly as required, very satisfied.”

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Posted 8 years ago

“Really happy with my 2 rugs. I was a little disappointed that they took over a week to arrive ! In the end I rang customer services - it then arrived the next day ! Otherwise all was well”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews