Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Good range of products, not enormous, but enough. Easy ordering process, prompt delivery at the time stated. Thank you!”

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Posted 9 years ago

“Highly delighted with our bathroom cabinet, quality is first class. Would use Matalan direct again.”

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Posted 9 years ago

“Good service prompt delivery, good value product”

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Posted 9 years ago

“Good quality products and prompt delivery”

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Posted 9 years ago

“I think your fitting instructions could be made a bit more illustrated.”

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Posted 9 years ago

“I was very pleased with the service the information given about my order was very good and accurate in every way delivery date and times could not be beaten would recommend this firm every time”

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Posted 9 years ago

“The item I order was exactly what had been advertised. Communication about delivery was really good & delivery was very quick...Really pleased all-round”

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Posted 9 years ago

“An excellent range to choose from. Very prompt delivery. (Pity the contractors took longer to come!). The installation looks very good and meets all our expectations.”

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Posted 9 years ago

“Good service.very helpful.”

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Posted 9 years ago

“Excellent quality bathroom tall boy at really good price. Great delivery service, would buy from again.”

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Posted 9 years ago

“Good products and great prices - excellent delivery service”

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Posted 9 years ago

“Bath panel arrived reasonably quickly and intact. Full marks to delivery service who phoned me when nobody was at home to receive the panel. Happy with the service and will most likely use again.”

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Posted 9 years ago

“I sent a couple of queries about the product we were interested in, by email and they were answered by return. The order was placed on line. I was kept informed about the status of my order and it arrived two days after placing the order. Very pleased with the cupboard, it is just what we wanted. Well done Matalan Direct.”

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Posted 9 years ago

“Good product, good service, good delivery. What more can I say.............its all good. Tony Margareto”

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Posted 9 years ago

“V. pleased with goods, which arrived in a couple of days of ordering and were well packed. The delivery driver was polite and helpful. We're delighted. Will well recommend. CH.”

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Posted 9 years ago

“Excellent product delivered promptly”

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Posted 9 years ago

“Great service, prompt delivery. Good quality products. Will definitely use them again.”

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Posted 9 years ago

“Friendly service and easy to do business with”

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Posted 9 years ago

“My mirror was very easy to order, I received it very quickly and it was very well packaged. I have yet to hang it on the wall but all the signs are that it was a good buy.”

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Posted 9 years ago

“Easy and quick service - I was called by delivery man which was helpful because I wasn't in and so could arrange him to leave shower screen with neighbour.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,871 reviews