Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think your fitting instructions could be made a bit more illustrated.”

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Posted 9 years ago

“I was very pleased with the service the information given about my order was very good and accurate in every way delivery date and times could not be beaten would recommend this firm every time”

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Posted 9 years ago

“The item I order was exactly what had been advertised. Communication about delivery was really good & delivery was very quick...Really pleased all-round”

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Posted 9 years ago

“An excellent range to choose from. Very prompt delivery. (Pity the contractors took longer to come!). The installation looks very good and meets all our expectations.”

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Posted 9 years ago

“Good service.very helpful.”

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Posted 9 years ago

“Excellent quality bathroom tall boy at really good price. Great delivery service, would buy from again.”

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Posted 9 years ago

“Good products and great prices - excellent delivery service”

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Posted 9 years ago

“Bath panel arrived reasonably quickly and intact. Full marks to delivery service who phoned me when nobody was at home to receive the panel. Happy with the service and will most likely use again.”

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Posted 9 years ago

“I sent a couple of queries about the product we were interested in, by email and they were answered by return. The order was placed on line. I was kept informed about the status of my order and it arrived two days after placing the order. Very pleased with the cupboard, it is just what we wanted. Well done Matalan Direct.”

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Posted 9 years ago

“Good product, good service, good delivery. What more can I say.............its all good. Tony Margareto”

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Posted 9 years ago

“V. pleased with goods, which arrived in a couple of days of ordering and were well packed. The delivery driver was polite and helpful. We're delighted. Will well recommend. CH.”

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Posted 9 years ago

“Excellent product delivered promptly”

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Posted 9 years ago

“Great service, prompt delivery. Good quality products. Will definitely use them again.”

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Posted 9 years ago

“Friendly service and easy to do business with”

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Posted 9 years ago

“My mirror was very easy to order, I received it very quickly and it was very well packaged. I have yet to hang it on the wall but all the signs are that it was a good buy.”

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Posted 9 years ago

“Easy and quick service - I was called by delivery man which was helpful because I wasn't in and so could arrange him to leave shower screen with neighbour.”

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Posted 9 years ago

“Ordered two shower baskets plus a glass shelf for the bathroom. The baskets have a 10 year guarantee, they look good, so I hope they will not rust like the one I replaced. The four mounting screws were missing for the shelf although I informed the company it was not resolved.”

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Posted 9 years ago

Hi Trevor, Really sorry that we’ve not been dealt with your problem as quickly as we should do. It’s not the standard we should be delivering and I’m going to look into this to make sure it doesn’t happen again. I have arranged for some replacement screws to be issued, and these should be received within the next couple of days. My sincerest apologies that this had not been resolved earlier. As a good will gesture I have arranged for a small refund to be issued straight back to your card. Kind regards, David

Posted 9 years ago

“Trouble free transaction, good quality item fitted and working fine.”

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Posted 9 years ago

“I ordered sink and toilet unfortunately the cistern of toilet got smashed in transit, contacting Matalan about this was stress free and they got a replacement sent out asap. I am currently in search of more bathroom furniture e.g shower tray and enclosure and I'm sure il be purchasing from Matalan. Thanks.”

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Posted 9 years ago

“Although this is a bad rating I have made an order with Matalan Direct but it was a gift for my grandson. Problems with delivery I am still in process of trying to have them dealt with satisfactorily and do so hope that will be overcome. Placing an order on line with Matalan Direct was very easy and very uncomplicated when problem solved will have no problem in doing another survey and telling you what my rating is then.”

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Posted 9 years ago

Hi Mrs Todd, We’re really sorry to hear that you and your grandson have had problems getting this order delivered. With our deliveries we do require our couriers to obtain a signed proof of delivery to confirm that the goods had been received in a good condition. Our couriers attempted to deliver your order on Wednesday 18th March, but this could not be completed, as no one was present at the delivery address. We understand that your grandson was unable to be present at the delivery address due to his ongoing work commitments, and you had provided us with an alternative contact on Thursday. These details were passed onto the courier service to update the driver, but the delivery had already been attempted that morning and was in the process of being returned to us. We have reprocessed the order and upgraded this to next day delivery to ensure that this is received as quickly as possible. We have informed the couriers that they must call at least an hour beforehand to ensure that somebody is available at the property. I trust your grandson will be happy with the products once they have arrive and can only apologise for the inconvenience that has been caused. We wish your grandson the very best for his upcoming exams. Regards, David

Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews