Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“The mattress that came is really good. I've been looking for a good mattress for a few months. I've got back ache and was told by my dream to change my mattress, this mattress really helped my back.”

Helpful Report

Posted 7 years ago

“We bought a copper pendent light, which i love! it fits perfectly in the bedroom. Easy to change over and we were able to adjust the length of it no problem. The reason for not rating the delivery service that highly is, Our parcel was actually delivered to the wrong address (without us knowing) it was only thanks to the kindness of the people who it was delivered too dropping it round to our house meant we received the parcel. I think they use Hermes, who aren't great! Had the parcel been delivered to our house, then timing wise it was spot on!”

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Posted 7 years ago

“Bought the table and two chairs in cream faux leather for sons new flat , very pleasantly surprised at excellent quality of table and the chairs are comfy to sit on . Easy to construct by one woman (!) and very tempted to keep it for my self ! Excellent value for money and fab quality .”

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Posted 7 years ago

“Lovely chair it was originally for the Bedroom , but looked lovely in the lounge . I may have to buy another ....”

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Posted 7 years ago

“ordered 2 storm lanterns lamps, they arrived very quickly and are lovely.”

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Posted 7 years ago

“Lovely, on trend light. Bought for decorating teenage room as a finishing touch to a monochrome palette, perfect.”

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Posted 7 years ago

“I ordered a Grace Chair in beige , for a corner of the bedroom.It was very easy to order and delivery was 15 - 17 days. It arrived in 7, delivered by a very helpful delivery man.The legs were stored under the seat, and can be fitted easily. Chair is very comfortable and fits corner beautifully.Very pleased with both chair and service I received.”

Helpful Report

Posted 7 years ago

“Very pleased with the chair. Just big enough for my needs and comfy to sit on! The colour and quality of the materials used in the making of the chair seem to be of good quality. As regards the delivery of the goods - everything went to plan and arrived when stated and dead on time.”

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Posted 7 years ago

“Very satisfied with product, service, price and delivery”

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Posted 7 years ago

“Nice clothes but could be a bit more fashionable”

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Posted 7 years ago

“Brilliant price and very nice !”

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Posted 7 years ago

“Loft style chest of drawers - Good quality item for the price paid, easy to assemble and seems sturdy. Modern contemporary design.”

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Posted 7 years ago

“The shelving unit I ordered was nice but it was hard to tell from the description if the veneer was real wood or just laminate and turned out to be laminate as it was described as wood. but it's still very nice.”

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Posted 7 years ago

“Unfortunately i ordered samples for venetian blinds and now i cannot get hold of a new blind”

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Posted 7 years ago

“A large variety of products at great value prices.”

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Posted 7 years ago

“Ordered from Matalan direct, parcel arrived, no invoice or delivery note, so no way of knowing how to return!!! Product poorly made and unusable due to that”

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Posted 7 years ago

“Good online experience. Nice product & quick delivery”

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Posted 7 years ago

“I ordered a number of item: leggings; t-shirts; faux leather jacket and boots. Each item was quality and excellent value for money. Each article of clothing was true to size and did not shrink after a couple of washes.”

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Posted 7 years ago

“Very pleased with the lantern/lamp. On offer for £20. Delivery very prompt. Would definitely order from Matalan again.”

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Posted 7 years ago

“Very satisfied, I love my bed!!”

Helpful Report

Posted 7 years ago

Matalan is rated 3.6 based on 1,871 reviews