Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Ordered several things on line. They arrived within 3 days with no problem. Great service.”

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Posted 6 years ago

“The suitcases are as described - lightweight and robust, but the service received when collecting was horrendous, I queued for ages waiting to be served, finally getting served only to be told that my goods weren't there even though I'd handed them my email to say my order was available for collection. I was told they had no order in stock under the name of Watts - and could I have ordered in another name, would I like to go off for another 15 minutes while they had another look? However after waiting approximately 45 minutes (and missing a dentist appointment), my order was found - under the name of Watts. Just relieved I'd ordered in plenty of time before my holiday, and will take this experience on board for any future orders I might have.”

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Posted 6 years ago

“One of the worst companies in the uk that's for sure. Matalan does not have the capability or the capacity to provide a first class customer service to consumers like myself because they only care about holding onto my money despite not having received my full order! I will not buy from matalan again.”

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Posted 6 years ago

“One of the worst companies in the uk. Matalan don't have the capability or capacity to provide a first class customer service to consumers like myself because they only care about making money! I will never order from these scums ever again!”

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Posted 6 years ago

“Managed to purchase everything I was looking for. I had lost my matalan card and they let me fill in a replacement form right away. Got an email later that day to say the new card was being processed.”

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Posted 6 years ago

“They have lovely clothes at reasonable prices and great quality! A variety of designs for men women and children !”

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Posted 6 years ago

“I love going in the store. Its very easy to shop there and Like the experience.”

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Posted 6 years ago

“20% off voucher, got a fab little skirt for work.”

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Posted 6 years ago

“Lovely bright clean tidy store. Staff very helpful and kind.”

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Posted 6 years ago

“I am an old customer with Matalan Hayes branch. My card number is 0306 07105 273417. I had a terrible experience today when I went there. Actually, this is not the first time to get an issue like this, but this time was the worst. I have three children, two of them are under 5 years. Because I spend more than two hours each time when I visit Matalan, it means they need to go to the lavatory. Guess what, it's always out of order, and each time we have to talk with someone and explain the situation to let him/her help us to use the inside lavatories. Today my 5 years old son needed to use the lavatory, so I asked the first member of staff, she is a new worker, so she said "sorry". I tried to find another one, she said "you should ask the manager to get help"!! So, I tried to find the manager near the cashiers, and finally one of the members was so nice "I think her name is Dinees" and accepted to let my son use the inside lavatory. She opened the door and waited us. The terrible thing is when my son was peeing, I heard another member came and she was so mad with Dinees because she allowed for us to use the lavatory. I really felt bad about that. It's not because I usually spend at least £150 in Matalan, but because they are children and the staff should understand their needs. However, I left all the clothes and didn't take anything. Also I decided not to go their EVER again. Thank you Dinees, I hope I didn't bring any problems for you.”

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Posted 6 years ago

“Easy check out, quick delivery.”

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Posted 6 years ago

“Awful customer service . Ordered online, delivery arrived minus one item although I was still charged . It’s been over a week and only after writing an email looking to complain have I had a response! And that response is I can drive 45minutes to my closest store and thubcurrently have two in stock but to call first. No apologies about their awful service. With this experience why should I go out my way, Surely it should be the other way round !? After looking on trust pilot looks like others have experienced their poor customer service .”

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Posted 6 years ago

“Matalan's friendly website and great customer service made finding gifts for friends very easy and affordable.”

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Posted 6 years ago

“Used on-line order. Placed order about 5pm and paid for the next day collection service. Is was not until I had fully placed and paid for my order that I saw a message stating that the next day delivery is only available up to 4pm. I explained to customer service who was not helpful and advised I should have read the T&C's and refused to refund me the amount I had paid for the next day service. My argument is that if the was not available after this time then why did it allow me to select and pay for this service. Customer services agreed but still refused refund. For the sake of £1.99 I will NEVER use this store again.”

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Posted 6 years ago

“Great value for money, affordable prices and very good quality. I love their homeware.”

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Posted 6 years ago

“They have a great service”

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Posted 6 years ago

“If I can not get an item in store I order online and get the items delivered to my local store for free. Always get a text to tell me my items are ready to pick up in store. Great service I can not fault it.”

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Posted 6 years ago

“Ordered online and collected in store. The product was exactly as described and fit perfectly. Really good quality and loved the colours. However on collection the till line seemed really disorganised with no clear direction where to queue and staff were blunt when asked for help.”

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Posted 6 years ago

“Always able to purchase good quality reasonably price goods and the staff are always ready to help”

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Posted 6 years ago

“Bought few clothes for children n partner. Variety online, reasonable price,, good quality, easy shopping experience online and in store.”

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Posted 6 years ago

Matalan is rated 3.6 based on 1,867 reviews