Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products arrived very quickly and are of a good standard. Definitely use the company again. Simon Jarvis”

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Posted 9 years ago

“Great product, fitted perfectly.”

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Posted 9 years ago

“the Website was easy to navigate, product information was all there, easy ordering and checkout!!”

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Posted 9 years ago

“Very good service with prompt delivery. Item was very well packed so no damage and was easy to install. Only gripe is lack of a fitting kit.”

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Posted 9 years ago

“The product I ordered was as described and delivered quickly. It was excellent quality and was installed with ease. Highly recommended and I will be using you again”

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Posted 9 years ago

“Ordering my Shower enclosure was a simple act. The website was clear and informative, I telephoned with a couple of questions prior to placing my order and the staff were polite and helpful. The good arrived on time and were carefully packaged. I now have my dream shower at half the price of that some of the major retailers charge. well done Matalan and thank you. Andrew ( Lincs)”

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Posted 9 years ago

“fast.. helpful..will use again”

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Posted 9 years ago

“great web site and great service”

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Posted 9 years ago

“My fabulous radiator arrived very quickly and I love it. I love that it is not a boring run of the mill radiator, it looks gorgeous in my bathroom. It is exactly what the website said it was. Will use Matalan again when we do the ensuite.”

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Posted 9 years ago

“Quick delivery and great communication regarding gelivery times. Taps were well packaged and work a treat. Would recommend and use again. ????”

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Posted 9 years ago

“i looked for ages for a tap with a height of yours at a price of yours and a quality of yours. great looking product , looks well made . great delivery service well packaged and no damage very happy”

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Posted 9 years ago

“delivery was expensive and slow. Product was nice competatively priced and well packaged although no instructions included”

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Posted 9 years ago

“Have yet to have the items installed BUT was given great customer service, they certainly know their business. Lovely range of products to suit all tastes and excellent value for money. Have already recommended them to guys in the office looking to update their bathrooms!!!”

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Posted 9 years ago

“Great service excellent product for the price”

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Posted 9 years ago

“Great products quick delivery Of all goods”

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Posted 9 years ago

“Just moved into my new place and needed to kit out my bathroom. Had a few questions about how the Essentials Ambrose Sink was installed and got an informative and prompt reply. The process of taking my order to checkout and paying for it was very smooth and painless! My order came on time and I was even contacted by the delivery man on when he was to arrive. I have already recommended Matalan to friends and will be shopping with them again once I get round to refitting my En Suite.”

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Posted 9 years ago

“Excellent products, very competitive pricing and delivery spot on! Look here before you look anywhere else!”

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Posted 9 years ago

“Initially found the site through Google shopping as they were the cheapest on a pedestal sink I'd previously researched. However, browsed the site and was impressed with their range of taps and accessories so added couple of other items to the order. Placed the order on a Tuesday afternoon and it arrived at my door on the Thursday lunchtime, so can't complain with the service.”

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Posted 9 years ago

“I was very impressed by your sales department; the value of the goods and the efficient delivery. Regards, Frank Weaver”

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Posted 9 years ago

“Ordered a range of products on a Tuesday evening - electric shower, waterfall tap and mirror bathroom cabinet and all arrived on the Thursday afternoon, so couldn't have asked for a quicker turnaround.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews