Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication. We did have a missing item in the parcel but a quick phone call to Jake Jackson and it was resolved immediately and efficiently. Excellent service and delivery. Item just as shown on website. I would thoroughly recommend this site to others and will use them again. Well done Matalan Direct - a little gem in a cynical world :) Sarah in Poole Dorset”

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Posted 9 years ago

“Cannot fault the service this company have given me. Very prompt delivery and no quibble replacement on broken item which was received within 48 hours. Very impressed.”

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Posted 9 years ago

“Super, good quality product. I liked the fact that we had the option of hanging the door to open the other way. Delivery was very efficient.”

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Posted 9 years ago

“Brilliant service and fantastic quality products, I have dealt with other companies online such as AQVA (never order anything from them) but these guys were amazing, definitely recommend and would shop here again.”

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Posted 9 years ago

“Service was quick and excellent and my telephone enquiry on a technical issue was quickly resolved. My purchase was delivered promptly and well packed. A pleasure doing business with them”

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Posted 9 years ago

“the thermo bar valve arrived within a couple of days, easy to fit and at a good price. Five stars Jim Dawson. Newcastle”

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Posted 9 years ago

“Fantastic customer service. Items arrived when specified and when a replacement was required it was arranged immediately in super quick time. I cannot fault this company and will definitely use them again and recommend them to friends and family.”

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Posted 9 years ago

“Great sevice, excellent quality products and a very friendly and fast returns service if what you've ordered isn't quite what you wanted. Thanks guys!”

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Posted 9 years ago

“Very nice selection of products at a good price. Arrived nicely packaged and very happy with electric radiator and toilet seat. Would use again.”

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Posted 9 years ago

“I ordered a toilet cabinet and concealed cistern. Both arrived promptly. Unfortunately the cistern was damaged. I contacted them immediately and received a replacement within a couple of days, with no quibble. The cabinet is very good quality. Prompt and excallent service.”

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Posted 9 years ago

“I don't normally write reviews but on this occasion, I can say that Matalan direct service was quick and efficient . The wall mounted bathromm cabinet was exactly as advertised and very easy to hang. Great service and product.”

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Posted 9 years ago

“My order was quickly dispatched and delivered. Product is great quality and really good value for money. Delighted with new bathroom cabinet.”

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Posted 9 years ago

“Easy to order, fast delivery, great value for money, good quality, well packaged so no risk of damage, would use again and recommend to friends”

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Posted 9 years ago

“We have searched high and low for the right shower caddies. These are stylist and in perfect proportion for our en-suites, so much so that we have ordered several more for the rest of our rooms. Good value and good service. Thank you.”

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Posted 9 years ago

“Item was damaged in transit, Matalan bathroom was quick to send a replacement, an apology”

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Posted 9 years ago

“Hi all Easy to navigate web site ordered all my new bathroom parts at a fantastic price. Delivery super fast very impressed with service. Will be ordering my sons bathroom from here. Thanks Matalan Regards Chris”

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Posted 9 years ago

“Excellent service great value looks great in my bathroom”

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Posted 9 years ago

“Good products, good prices and fast delivery :)”

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Posted 9 years ago

“I placed an order for a 900 pivot shower door and received it a day earlier than stated originally, so great service and the product is quality for less than normal local suppliers. One of the handles was broken, which could not have been seen as it was inside the box and packaged up, however I e mailed Matalan immediately and they are sending a new one out. Overall I am very pleased with Matalan and will be using them again in the future and recommending them to other tradesmen that I know. Dave (DB Enterprises Property Maintenance).”

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Posted 9 years ago

“Product good, pricing good, delivery poor, delivery driver never rang the day before as prommised so it arrived out of the blue. My customer happend to be in, i was planning to be there so we (the driver and me) could carry it inside. it was left in her driveway, she was panicing so i had to come off another job to struggle with a 52kg parcel by my self!!! Neither of us were impressed, made me look bad.”

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Posted 9 years ago

Hi Kevin, I’m sorry to learn that we have let you down on the delivery of your order. With our pallet deliveries we do encourage our logistical partners to contact the customer 24 hours before the delivery is due. I certainly understand your frustration that this failed to happen, and resulted in you not being present for the delivery with your customer. We are looking into ensuring deliveries take place as smoothly as possible for our customers and aim to provide as much information as possible. As a goodwill gesture we would like to offer you a free next day delivery option on your next order with us. Kind regards, David

Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews