“
Terrible online service⛔⛔⛔
Order completed online few days ago.
Delivery date was yesterday.
No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update
No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH Matalan⛔
”
posted 3 months ago
- Anonymous
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No pre-paid label was provided and no address is given on the delivery slip.
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posted 7 months ago
- Patricia P
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Tried by 2 Dresses on line. Would not let me use 25% of Voucher. Said you can pick up from 200 stores well it would not let me get delivery frim Leytonstone store so have to pay Dellivery. complained they do not care.
”
posted 10 months ago
- Sharon
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I ordered two mens white thermal tee shirts and actually ended up with three ordinary tee shirts in black, white and grey. So not only did whoever put the order together get it wrong, I had the privilege of not only paying for the delivery but also paying to return something I didn't order to start with!! Not impressed!
”
posted 1 year ago
- Anonymous
“
I ordered Christmas gifts got email saying delivery 11th November never arrived after numerous emails and phone calls no results all I get is give it another 72 hours I’ve now asked for my money back girl said that’s fine will send you an email verify still no email this is an absolute joke I’m a pensioner and with cost of living I need that money back before I can get my gifts from somewhere else or my grandchildren are getting nothing from me this Christmas I’m at my wits end and stressed no end
”
posted 1 year ago
- Mrs Anne P
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Then they decided it was lost and they would issue a refund which then did not include the delivery charge.
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posted 1 year ago
- Anonymous
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Receipt stated delivery within 3-5 days may be longer for larger items.
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posted 2 years ago
- Anonymous
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Ordered 2 tops 9th October and received a email 11th October to say dispatched..Made a call to customer service too find out where my items are only to be told that the items are missing..Shocking delivery service..Won't order online again with Matalan..
”
posted 2 years ago
- Derek
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Declared a missing parcel by Evri delivery team.
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posted 2 years ago
- Anonymous
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Actually paid for a next day delivery and received it as a standard delivery, nobody getting in touch with me even so sent them an email about 🫤
”
posted 2 years ago
- Anonymous
