Matalan Reviews

“ Terrible online service⛔⛔⛔ Order completed online few days ago. Delivery date was yesterday. No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH Matalan⛔ ”

“ I queued to pay for my goods in the line that you pay a member of staff, I waited a fair while for this only to be told if I was paying by card I could only pay at a self service till. ”

“ If it was you, would you continue to do so? To add to this I contacted the customer service unit and read this out. ”

“ Self service tills are horrendous. ”

“ Self service tills!!! Absolutely horrendous. ”

“ NO STARS !!! Awful service thought shop if any kind of service at all Very rude grumpy staff Self service machines need the bag option taken off paid for a bag only to have to ask for one then be told it’s not an option any longer after paying for one Had to waste time queuing up for a refund on the one manned till to be greeted by most miserable person on the planet ”

“ Very poor service at tills. No smile or courtesy from staff, no thank you. Not the first time either I've had 'no service ' in fact it's every time. Why am I even going back? Never again. ”

“ Customer don't care service turned it on me and said I declined all refreshments,a chair abd bandages. ”

“ I made an order online, and it has been 6 working days and I hered nothing not even a call or email to what's been happening with my order I call customer service to here what's going on the customer service said that my item should be in store and I can go to the Matalan store to collect it because customer service took my order number I went to the store there was no order there which wasted my time, I call back the customer service with my order number they said I have to wait another 2 days which will be 11 days in total why should I wait that long for 1 item then I get a message saying my item is refunded, as long as I live I will not buy from Matalan store or online after all the years of buying from them YOU HAVE NOW LOST A CUSTOMER. ”

“ Stuck will a birthday present of a lovely item of clothing which is too big but because of the 14 day exchange policy they won’t change it for a smaller size, dreadful customer service, won’t bother with them again ”