Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“The box was very damaged when it arrived and in the box was 2 lots of paperwork from other items which I had not ordered and were other customers orders. I was very disappointed with the delivery service”

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Posted 8 years ago

“Order received was damaged and it took 5 days for Matalan to respond to my complaint, by which time the item had sold out and I cannot order a replacement.”

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Posted 8 years ago

“Fantastic prompt service and excellent quality furniture at a bargain price!”

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Posted 8 years ago

“Quick and efficient delivery. Would recommend.”

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Posted 8 years ago

“Hi couple of pre drilled holes are big and caps fall out”

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Posted 8 years ago

“Matalan Direct have been excellent delivery was very good we ordered a nest of tables look as good or better than on the web site We would look on there web-site again when we want to purchase anything Thank You”

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Posted 8 years ago

“Customer service was very helpful had a replacement part delivered in two days”

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Posted 8 years ago

“Ordering and collection easy and smooth with good communication.”

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Posted 8 years ago

“Colonial floor bathroom cabinet arrived in time. Easy to assemble (and I'm a 67 year old woman!!) and I'm very pleased with it. - it looks so sweet and holds a surprising amount. Very efficient service.”

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Posted 8 years ago

“I was very pleased with my recent purchase and cannot fault the excellent service I received I would definitely recommend and would certainly use again”

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Posted 8 years ago

“Very good from start to finish The product represents good value for money it was a gift , my son loves it ,sturdy and very trendy”

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Posted 8 years ago

“Easy to order, prompt delivery and just as it looked in the advert. What more can you ask for!”

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Posted 8 years ago

“Item ordered arrived in good time.”

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Posted 8 years ago

“Very slow delivery. 13 days from ordering to delivery is too long in my opinion”

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Posted 8 years ago

“Product arrived very quickly and was of good quality”

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Posted 8 years ago

“I can't believe that in 2016 it takes an online business two weeks to deliver some small items from stock! Nothing else wrong with the website, the products, or the company, it's just that I've got so used to a very high level of service from other retailers and it makes your business seem very, very, slow by comparison.”

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Posted 8 years ago

“trying to get a delivery date was an impossible task.No problem with the product but the actual delivery is a nightmare”

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Posted 8 years ago

“Delivery process was slow and awkward.”

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Posted 8 years ago

“great price plus timed delivery”

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Posted 8 years ago

“The item was good value for money. Delivery is not so great. It was slow and no ability to book a time slot. It is unreasonable to expect people to be available for a whole day. I would not use the online service again because of the delivery.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews