Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I had bought through Matalan direct, will certainly do so again. Two bedside drawers were very good value, and easy to assemble.”

Helpful Report

Posted 8 years ago

Hello Brenda, Glad to hear that you had a great experience your first time shopping with us, we look forward top you shopping with us agin in the future.Kind Regards Tyrone

Posted 8 years ago

“Once the bed is finished, it does look very stylish in your room. Only problem is one of the bolts for the bed was actually broken and we had to find a way of attaching it to the bed safely and Matalan do not offer you spare parts. The courier service they use are very very poor and don't call you before they come and once they receive your bed in their warehouse they take 2 weeks to deliver it.”

Helpful Report

Posted 8 years ago

Hello Letisha, Thank you for your feedback. Its excellent to hear that your new bed looks great! My apologies that one of your bolts was broken upon arrival, we do urge customers to call in regarding any issues so that they can be rectified by us immediately. My apologies regarding the length of the delivery time as the timescales we provide are typical timescales although unfortunately, on occasion, products take slightly longer to arrive. We appreciate your feedback and rest assured we will pass this information onto our courier service as we are constantly trying to improve all areas of MatalanDirect. Kind Regards Tyrone

Posted 8 years ago

“Fantastic toilet. Expensive looking and easy to fit.”

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Posted 8 years ago

“After a wide search for a longer drop blind these popped up on an email from matalan. Great blinds. Easy to instal. Good quality and they do a great job.”

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Posted 8 years ago

“At last I've got the dream bathroom I've always wanted at a fraction of the price all thanks to Matalan Direct. My builder, who installed it all couldn't believe how well made everything was. Looks very stylish to say I'm pleased is a bit of an understatement. Thanks Matalan. I absolutely love it.”

Helpful Report

Posted 8 years ago

“I Recently purchased a 4 door 6 draw wardrobe, it arrived securely packed, and all items were all there, took a couple of hours to put together, and it looks smashing, this wardrobe was to replace a built in one, and had to have a pine lookalike, and this was the nearest I could find, my other bedroom furniture is victorian ducal ...headboard, 2 bedside cabinets, and a larger chest of draws....I have now purchased a chest of draws to match the wardrobe.”

Helpful Report

Posted 8 years ago

“Was impressed by the services provided by Matalan Direct. Their online shopping experience and delivery service was top notch, I was kept well informed throughout. Although I only bought a couple of items they were good quality and I would shop with them again.”

Helpful Report

Posted 8 years ago

“The product I bought and received on time is brilliant!! Im so impressed”

Helpful Report

Posted 8 years ago

“Had to ring to find out where my goods were took almost 10 days to deliver. Rug poor quality not as seem on web site. Wouldn't buy from them again”

Helpful Report

Posted 8 years ago

Hello Sandra, Thank you for your feedback. I'm sorry to hear of your dissatisfaction with your recent purchase, we try to ensure that all of our customers have a great experience when shopping with Matalan Direct. In regards to your delivery, we do typically advise 4-7 days for delivery however on occasion the process can take a little longer. Having looked into your order i can see that your order was placed on 19th May and delivered on 26th May which actually fits into our typical 4-7 day timescales. We understand that due to the nature of online shopping there will always be an element of customers returning items for various reasons, on this occasion you mentioned the quality was not as you expected. For this reason we do offer a 14 day returns policy whereby if our customers are unhappy with their purchase we can arrange for the item/s to be collected and issue a full refund, this also includes the original delivery charge. Please be aware that the collection charge attributed to the collection method is then deducted from your refund amount. We value your feedback Sandra and hope that your experience doesn't deter you from purchasing from Matalan Direct in the future. Kind regards Karl Burton Head of Customer Service Matalan Direct

Posted 8 years ago

“Unfortunately 1 item was badly damaged (which was obvious on outside packaging) and the 2nd item had lots of wrong bits, so the tall boy couldn't be made up .... Just as we moved house, when we needed the furniture!! Feeling Disappointed!!!”

Helpful Report

Posted 8 years ago

Hello Wendy Thank you for your feedback, Its unfortunate to hear that you have received your parcel in a condition which, from your description, sound less than satisfactory. We aim to ensure our products are delivered in perfect condition however on this occasion its evident that we have seemingly fallen short of these expectations.For this i offer our sincere apologies. We are currently awaiting further correspondence in reference to your replacement products being delivered to you. kind regards Tyrone

Posted 8 years ago

“The website did not explain clear enough that my dining table could be bought on its own or as part of a set. I had to buy the chairs seperatly which ended up costing a lot. The table is cheap looking, and the colour wiped away with a disinfectant spray leaving white marks.”

Helpful Report

Posted 8 years ago

Hello Janis Thank you for your feedback, We do provide a link in the product information section of our product page. Admittedly it could be slightly larger and clearer on the page, so rest assured this has been fed back to our content to team to review in order for this information to be easier to access. In regards to the quality of the product endevour to quality check as many orders as possible, however with the volumes passing through our distribution hub this is not possible on every occasion. We do however offer a 14 day returns policy to enable our customers to return items if they are dissatisfied or they have simply changed their mind. I have made contact in reference to the issues raised with the table and look forward to working with you to find a suitable resolution. Kind regards Tyrone

Posted 8 years ago

“I ordered a dining table and 4 chairs. I waited in all day as the delivery men could not give me a time. They eventually turned up at 5.30pm. To add to this, the table we were given could not be assembled as fixtures were wrong. We are still waiting for our replacement to be delivered- two weeks later- I spent £398 for this. Very poor, would not use again!!”

Helpful Report

Posted 8 years ago

Hello Shannon, Thank you for your feedback.In regards to your delivery time, our courier service typically delivers between the hours of 9-5 however it seems as though unfortunately they were behind schedule on this occasion. My apologies for the inconvenience which this has evidently caused you, rest assured this information has been passed onto our delivery network in order to ensure incidents such as these do not occur again. Furthermore in regards to your replacement this issue has been escalated to our quality control team who will contact you this afternoon in order to get this situation resolved.Kind regards Tyrone

Posted 8 years ago

“good introductory price but had to phone to see when order was arriving then just was told you would email details and advertised 3-5 days delivery mine came on 6th so better communication is required!”

Helpful Report

Posted 8 years ago

Hello Tammy Thank you for your email.We do typically advise 3-5 days for delivery however on this occasion, the timescale has unfortunately exceeded these expectations. My apologies for any inconvenience which this may have caused, as our courier service do try to adhere to these timescales however occasionally it does take slightly longer. We appreciate your feedback and its information such as this has lead to us increasing the amount of communication and it is currently something we are in the process of implementing.Kind Regards Tyrone

Posted 8 years ago

“Ordered wardrobe and dressing table very pleased with them ..good quality and easy to put together labelling all the pieces made it easy to assemble”

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Posted 8 years ago

“A great product, easy to assemble &sturdy. Only one hiccup where I missed one instruction.”

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Posted 8 years ago

“didn't realise matalan did beds until we stumbled across it by accident you need to advertise more as prices are very competitive. very impressed with product and service. well done :)”

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Posted 8 years ago

“The rug looks nice, however the material is not soft, so just make sure your legs are covered otherwise it feels a bit rough/ hard.”

Helpful Report

Posted 8 years ago

“Terrible communication. Online chat just stopped half way through the conversation. Called to get a delivery date. No delivery dates. Was it in stock? Yes.. Ok will it be a week? A month? We will email you when it's coming. But I need it now. 10 days later still no delivery. Can I have a refund? No reply! I'm still waiting for an answer or my sink and vanity unit.”

Helpful Report

Posted 8 years ago

Hello Tonya Thank you for your feedback, My apologies that their seems to have been a few issues regarding your ordering process. In reference the delivery timescales, we can only offer our timescales until the order has been picked up by our courier service and a delivery date has been confirmed. We typically advise 4-7 working days for an having looked into this i can see that you cancelled this on the 5th working day. Unfortunately it does take to the latter stages of these delivery estimations and this is something which has happened in this case.Furthermore in reference to our previous correspondence, i can also see that you order has been refunded now. My apologies that you have experienced dissatisfaction on this occasion we advise all customers to check delivery timescales prior to ordering to ensure that they are happy with the timescales provided.Kind Regards Tyrone

Posted 8 years ago

“The item purchased was not up to standard and sized incorrectly which means I had to go to the trouble of returning it. I received an email telling me when the delivery would be if convenient but as I would be on holiday I asked for the date to be changed and left instructions where the item could be left if I was not in on that date. This email was totally ignored and I received 2 texts whilst abroad telling me they were delivering on the first date. Texts I had to pay for. On my return I found they had tried to deliver although they had had no ok answer from me to the texts and then the whole procedure started again with emails and dates. Not really impressed.”

Helpful Report

Posted 8 years ago

“After looking at various bathroom retailers, shops and on the web, for me Matalan Direct came up tops. Lovely service all round from ordering to delivery and the quality of the bath, toilet , taps etc are great. My builder said how well made everything is made for the price and the over all finish is lovely. If we had bought anywhere else we would have paid a small fortune. Have had lots of lovely compliments. To say we are very pleased is a bit of an under statement at last we have a gorgeous dream bathroom. Well done and a big Thank You, Matalan.”

Helpful Report

Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews