Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chair broke. Customer service being painful.”

Matalan 1 star review on 27th March 2017

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Posted 7 years ago

“I ordered a king size bed with orthopeadic mattress from matalan direct and it was delivered on the date stated and was well protected. The bed and mattress itself are perfect and so comfortable i cannot find any fault with the product or service at all and would highly recommend to anybody.”

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Posted 7 years ago

“I shop here all the time. Over the last year the buying team have improved and the new lines are amazing! I have a different outfit everyday because there is that much of a nice choice!”

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Posted 7 years ago

“Haven't assembled our furniture yet as waiting to move into our new house but prices were a bargain and delivery was prompt and easy.”

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Posted 7 years ago

“This has got to have the worst customer service team placed an order for next day delivery and did not receive it have waited over a week and been told they can't help me replace my order I have to reorder it at my cost again and wait while they make a decision what they are going to do would not recommend this company service is terrible even a manager can't help from one disappointed and disgusted ex customer now”

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Posted 7 years ago

“We received an email telling us of coffee tables on offer, we ordered online and it was delivered early, and we put it together. It is great, just what we were looking for. All done easily and delivered smoothly and recently.”

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Posted 7 years ago

“Ordered a coffee table ,fast delivery,person who delivered was very helpful carried the package to my living room for me”

Matalan 5 star review on 17th March 2017

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Posted 7 years ago

“Very satisfied with our TVs cabinet we looked all over for one but yours is perfect”

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Posted 7 years ago

“I bought a pair of Penelope natural eyelet curtains for my second bedroom. Pleased with them. Now waiting on the turquoise ones coming into stock so that I can interchange my colour scheme.”

Matalan 4 star review on 16th March 2017

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Posted 7 years ago

“Ease of purchase easy and straight forward/ Delivery on time/ Quality of Coffee Table not so good was brought on special offer from Matalan Direct so glad never brought at full price, Finish of wood disapointing had marks on it less than 24hours and it only had coasters on it also corner was slightly damaged but highly visible. wondering why i did not return long story short this was 3rd coffee table brought in less than 2 weeks, i had seen this one before but could never find it in stock anywhere then after second one brought it pops up on Matalan site so with great excitement i brought it which caused lots of family to chastise me and now they are also laughing at me as its not as good as i thought would be, Sorry Matalan but feeling very let down over this.”

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Posted 7 years ago

“Ordered the white coffee table. It was delivered on time and was reasonably easy to put together. The price was excellent.”

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Posted 7 years ago

“still waiting for refund for table delivery was not arranged as advertised parcelforce did not contact me prior to delivery so of course i was not in and could not accept delivery got delivery to a neighbour next day unfortunately item was damaged when unpacked and i would not build it with big chip out corner called matalan who asked me to unpack again and take photo of damage, done this, arranged pick up after several emails but still not received refund so not willing to give good review as too long a wait to get money back for damaged item supposed to be no quibble returns but taking too long in my opinion”

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Posted 7 years ago

“Parts of the table wrong contacted technical they said the will have to pick up the table as they have no parts to send due to the table being on sale. Still waiting to be contacted to pick the table up gutted”

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Posted 7 years ago

“Ordered to lovely items coffee table and matching tv stand lovely items price was fantastic delivery with a a date and time 👍👍👍👍👍will definitely order again and recommend to others”

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Posted 7 years ago

“Coffee table was easy to assemble . Looks very sturdy too and good quality. Bargain too with £60 off!”

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Posted 7 years ago

“The delivery was poor. It hadn't arrived when the email said. 2 When I phoned matalan they said it would be picked up in the next 24 hours by parcelforce and they would get in touch with me to arrange delivery 5 mins later they arrived at the door it was by chance that I was in. Parcelforce didn't get in touch with me at all. The table wasn't quite high enough to go over my knees so I added some castors and now it's perfect.”

Matalan 4 star review on 14th March 2017

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Posted 7 years ago

“Very pleased with the coffee table - good quality and great price. The only thing that let's them down is Parcelforce - the order details stated I would be contacted with a delivery date and approx time. I heard nothing from Parcelforce and when I got home from shopping there was a card through the door saying the item was at the Post Ofiice - not even an option to have it redelivered. Heavy item thankfully the very helpful man at th PO helped m to my car - I couldn't have lifted it alone. Not good enough when they charge £15 for delivery.”

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Posted 7 years ago

“Item delivery was not emailed or texted and left at neighbors who took ages to hand over goods”

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Posted 7 years ago

“Everything arrived very quickly and was exactly as expected. Great service every time”

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Posted 7 years ago

“automatic delivery notices are a bit confusing”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,867 reviews