Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website with plenty of information to assist a purchase. The item I bought was of good quality and a at very good price. It was delivered in the expected time. I will certainly recommend Matalan Direct and I will buy more items again with confidence.”

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Posted 9 years ago

“Item arrived when promised. Easy instructions made the fitting process equally easy. Very satisfied.”

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Posted 9 years ago

“Fantastic service. Taps arrived the next morning and although they haven't been fitted yet they look great quality. Would def buy from here again.”

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Posted 9 years ago

“Excellent service very fast delivery”

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Posted 9 years ago

“delivery was very promt,I wasn't in when they came,but there delivery firm re-delivered the next day. Well package,not fitted yet but looks to be in good shape”

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Posted 9 years ago

“Really good customer service”

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Posted 9 years ago

“Product and delivery service excellent. Service information emails spot on.”

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Posted 9 years ago

“Great company, good quality products at reasonable prices and fast delivery - if they say they have it in stock, then they do! There was an issue with my delivery, with the item being delivered damaged, I contacted their customer service team and was very impressed with the swift and efficient manner in which they dealt with the matter. I would highly recommend this company and will shop here again myself. Well done - Service is alive and fighting fit!”

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Posted 9 years ago

“Quite expensive. Moreover, they forgot to include all parts for sink. It is good that our plumber had some substitutes.”

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Posted 9 years ago

Hi Sergey, Thank you for your review. We are sorry to hear that you feel our products are quite expensive. We do check our prices daily against the Top 5 online bathroom retailers so that we can offer a competitive price to our customers. Should you find any of our products cheaper on another website, we do offer a price match policy. We have not been made aware that any parts were missing from your sink, and we would of endeavoured to obtain the missing parts for you as soon as this was raised with our customer service team. Please note that the sink waste would not of been included, and we have updated our website to reflect this. Please get in touch with our customer services team if you wish to discuss further. Kind regards David

Posted 9 years ago

“The bathroom products that i bought ie 1200mm unit with 12oomm ceramic basin. A 500mm unit with a concealed cistern and wc pan.Promt delivery and very good quality products. We were well satisfied...M martin”

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Posted 9 years ago

“Ordered on a Sunday, received on a Wednesday. Kept in touch to let me know when it was dispatched and would be delivered - exactly what you want from an online company”

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Posted 9 years ago

“The Service was excellent, ordered items were delivered very quickly. The Items I ordered were of the best quality, which should last for many years.”

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Posted 9 years ago

“I fit bathrooms for a living and i had a budget off £700 too buy materials it cost me £290 for the very same stuff.wont buy anywhere else????”

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Posted 9 years ago

“fast and good”

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Posted 9 years ago

“Great prices and delivery service excellent!”

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Posted 9 years ago

“delivered in 2 days good quality towel rail better than cheaper versions extra class”

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Posted 9 years ago

“Excellent price, very speedy service and delivery.”

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Posted 9 years ago

“A very fast and efficient service. The goods appear to be of a high standard. Very pleased so far. Thank you Matalan Direct”

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Posted 9 years ago

“very pleased with toilet seat,fast delivery.”

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Posted 9 years ago

“Hi i was very pleased with the goods i bought from you, the quality was excellent the service was quick, just to let you know amazon were a couple of pounds cheaper, but that was ok, the only other thing i would like to mention is that you did not clarify online whether the parts underneath the taps i bought were included, so i rang you to ask, and i was told they were not, so i ordered them from amazon, when your taps arrived, to my delight, all the bottom parts were with the taps, so i have now got 2 lots of waiste pipes and other things, but i will deffo use you again becouse i was happy with the goods and the service, cheers Salvatore Mangione.”

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Posted 9 years ago

Hi Salvatore, Thank you for your review. We are happy to hear that you pleased with your purchase. At Matalan Direct we do offer a price match promise with other online bathroom retailers. If you do find the product cheaper elsewhere please inform our customer service team and we would be able to look into matching the price. Some of the taps that we sell do not have the waste included; we aim to have this information available online so that customers are aware of what extras may be needed. Our suppliers have confirmed that this tap does include a waste, and we are currently updating the product information on our website to reflect this. We look forward to welcoming you back to Matalan Direct soon. Kind regards, David

Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews