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Matalan Reviews

3.6 Rating 1,867 Reviews
65 %
of reviewers recommend Matalan
3.6
Based on 1,867 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Matalan:

<a href="http://direct.matalan.co.uk">Matalan Direct</a>- Your destination for modern family living, made easy. Bringing stylish and practical home furnishing and improvement products direct to your door, at the click of a button and without the need to leave your home. It’s everything we couldn’t fit in store, but still at the great value you’d expect from Matalan.

We understand that for modern families, the easier, quicker and more direct we can make things, the better and that’s why our friendly advisers are on hand to answer your questions, both online and over the phone.

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Got a Question?

Were you aware that some of your money off vouchers and other post is not reaching customers until the dates of the offer have already run out ? My 20%off valid till 8 may was delivered today 9 may ?
Asked by Mandy Lewis (5 months ago)
What is the phone number for customer service?
Asked by Margo petrie (10 months ago)
I cannot get emails just tell me phone number thanks l need to make a order
Asked by Wendy Curtis (10 months ago)
I need to phone Matalan please can l have phone number
Asked by Wendy Curtis (10 months ago)
I paid for next day delivery on Thursday 2nd Feb and here it is Saturday 4th Feb and still no parcel so really not happy about it can someone help me please
Asked by Lorraine Street (1 year ago)
I lost my return card I need help ASAP please
Asked by Bahar (1 year ago)
Hello, I lost my return car please I need help ASAP
Asked by Bahar (1 year ago)
Who deliver my parcel frm matalan as paid for nx day delivery
Asked by Anita Hill (1 year ago)
Brought two baby sleep bags picked them up from click and collect. Got home opened package and there’s no receipt with them so now have no proof if I wanted to exchange them
Asked by Gillian smith (1 year ago)
I made an online clothing order on the 08/11/2022 order number (55226232) in plenty of time for my daughter's birthday 19/11/2022. I received an email on the 11/11/2022 to say my order had been delayed by 1 day then on the 14/11/2022 an email to say my order had been dispatched. To date I still have not received my parcel. I rang your customer service twice progress chasing my order giving my order number, name and billing address with no problem the 3rd time I rang the advisor said the billing address I gave did not match details they held! The frustration I feel over this whole situation is causing my severe anxiety, how can an online order take over 11 days to date and still not arrive at the click and collect store I have requested. The 2nd time I rang the advisor told me my order is in transit! Needless to say I had to make a journey to one of your stores yesterday to purchase the clothing items ordered so my daughter would not be disappointed on her birthday. Now I am out of pocket because of your company delays which is just a absolute joke now and not acceptable. Please look into my complaint asap!
Asked by Andrea Lovelady (1 year ago)
I ordered 2 duvets on 3rd March order no. 50000439 but they were out of stock so expected payment of £37.99 refund which I never got. Going ahead few weeks later was told the duvets were in local shop but had to pay another £37.99 to get them. I of course expected to get a refund of the money paid 3rd March but alas it is still showing in my paypal account. Can anyone answer why? Paying twice for purchases is not acceptable. Await a reply. M Jones
Asked by marian jones (2 years ago)
Ordered 3 pairs crop trousers on 13th April money been taken out of my bank not received yet .
Asked by Mrs jean jay (3 years ago)
I’ve been waiting four wks paid for items plus delivery charge, I am still waiting after being told delivery on its way I am nearly 80 years old and on a s State pension so can I’ll afford to loose £20 , I will never buy anything else from matalan m Zia
Asked by M zuschlagwest (3 years ago)
Have'nt received my order an cant get any info where it is
Asked by SHARON JOHNSTON (3 years ago)
Sent order last week any news on where in trancet it is .
Asked by Maureen Birt (3 years ago)
Ordered last Monday 25 January and told delivery by Feb 1st .not delivered .What's the problem
Asked by Sheila Denby (3 years ago)
Put order in on 26th April money pending from my bank when do you take it when you despatch the goods
Asked by Gwenda Hughes (4 years ago)
Which courier service do you use in Wales?
Asked by Val Forrester (5 years ago)
if something is out of stock in my size will you be getting more stock..summer bikini?
Asked by karen jepson (5 years ago)
Does matalan open earlier than 10.30 on a Sunday for browsing?
Asked by natalie mayne (5 years ago)
how long does it take to get a refund as i have benn waiting nearly a week
Asked by linda powell (6 years ago)
Di tphone matalan for store enquiry you could pjone all day long a d listen to automated rubbish.certainly no customer service
Asked by Ruth Ramsay (6 years ago)