Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“I feel the lining could be thicker, but quite pleased with them.”

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Posted 8 years ago

“Completely dissatisfied with your company and will advise all friends and family to avoid”

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Posted 8 years ago

Hi Marilyn, We’re really sorry to hear that you would not recommend us to your family and friends. Unfortunately, we were unable to accept your return as you contacted us more than 14 days after you accepted delivery of your order. We appreciate when you buy online an item sometimes arrives and it may not be to your taste. That’s why we give all of our customers 14 days to get in touch if they would like to send back an item for a refund or exchange. You can find details of this and more information on our returns policy in our terms and conditions on our website. If there is anything else we can do for you please let us know. Many thanks John

Posted 8 years ago

“Excellent value love them very good price”

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Posted 8 years ago

“I thought this toilet seat was good quality and extremely good value for money, will use Matalan direct again”

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Posted 8 years ago

“I bought two mirrors , one was damage I returned them, I pay myself for return I never will buy from you again”

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Posted 8 years ago

“Never even got my product. Matalan Direct delivery was described as prearranged delivery, I was contacted told they could bring it "tomorrow", I said I couldn't be in tomorrow could they do it the next day, on a Saturday or early or late in the day. They said we can do a week next Monday. Is that a prearranged delivery or acceptable, how many people can get the next day off work? At a cost of £35 for delivery I should have been able to get it when I wanted, wasn't like I paid £5. It's a shame because the product looked good at a good price and I planned to order more from them.”

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Posted 8 years ago

“Wrong choice, did not like the product, had to pay £9.00 to return it. Don't bother, telesales are good, but cannot change the return cost..”

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Posted 8 years ago

Hi Jennifer It’s great to hear you’re happy with the way our customer service team dealt with your query. I can see my colleague Alice has already sent you details of our returns policy. We regret that you feel this way about the collection cost. We’re always looking for ways to improve what we’re doing so I have forwarded your feedback onto our delivery team. If there is anything else we can do for you please let us know. I hope you have a great weekend! John

Posted 8 years ago

“Great value , cheaper than many other retailers like for like ! supeedy delivery , hassle free shopping , thanks”

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Posted 8 years ago

“We are extremely pleased with the goods and the level of service and would be happy to use them again.”

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Posted 8 years ago

“Was well pleased with speed of making and delivering the blind I ordered. The quality of materials and making is excellant, and match up really well with ringed curtains I also bought from you. Thank you and shall certainly use you again Mrs Pat Charles”

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Posted 8 years ago

“Exactly what I wanted but cost more than I expected.”

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Posted 8 years ago

“Very good online experience, found exactly what I was looking for, very good price. Excellent service, easy online transaction. Thank you. Best regards S.Lucas”

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Posted 8 years ago

“Excellent service and quality. Love our new bed”

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Posted 8 years ago

“Holds nice clothes however don't like having to use a Matalan card 2047”

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Posted 8 years ago

“Quick,efficient service,well organised ,good communication regarding delivery,happy with item,will use this company again.”

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Posted 8 years ago

“very good correspondence”

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Posted 8 years ago

“We bought on line 2 pairs of curtains. By online discussions I was put at ease and lead through the procedure for ordering online, something as a 70yr old I had never done before. Your staff were superb!! Well done Matalan Direct because they also arrived smack on time, letting me know by means of my mobile of the time of arrival...slick!”

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Posted 8 years ago

“Excellent after sales service”

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Posted 8 years ago

“Ordered at the beginning of the year and it was stated a 7 - 10 day delivery. Never came within the stated time and delivery was put to Tuesday 19th Jan when I was going to London for two weeks. Return email was sent to the delivery company saying I was away for two weeks and to make delivery once I was home. Apparently they only deliver on a Tuesday, so hopefully I will receive delivery on 9th Feb”

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Posted 8 years ago

“price delivery and correspondence very good”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,867 reviews