Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bathroom cupboard which arrived in two days as stated.Immensley pleased with the quality of the wood,finish,fittings,and style.Would most certainly deal with this company again and the staff were very friendly and helpful.”

Helpful Report

Posted 9 years ago

“Prompt and efficient service. Answered any telephone/ email queries quickly. Order arrive to N.Ireland as promised although the driver didn't let me know he was coming. Would use again as one item was out of stock and they are to contact me when it is available again. John mcgowan , 11/03/2015”

Helpful Report

Posted 9 years ago

“I was very pleased with the things which I brought from you Really made well, and I never had to put them together which were a bonus The draw sets look really nice in my bathroom And they were quick on delivery only 2 days If I need anything else I will buy from your company Joyce”

Helpful Report

Posted 9 years ago

“Excellent service very good products well packaged arrived when I was told they would very pleased with the service”

Helpful Report

Posted 9 years ago

“Excellent service and product just when you think customer service was a thing of the last Matalan direct comes along and restores your faith well done to all of the team”

Helpful Report

Posted 9 years ago

“Small problem with the order which was very quickly sorted out by customer services who promised an expedited delivery.”

Helpful Report

Posted 9 years ago

“The Customer service has been second to none. Such helpful staff. Thank you”

Helpful Report

Posted 9 years ago

“I had a few important but minor queries regarding my order. At all times the staff at Matalan direct who I dealt with (Sophie and Jake) were very concerned and keen to resolve them. In one case getting the manufacturer of a vanity unit to call me to advise on a drawer removal problem - it was resolved in 2 minutes of the call. I received a follow up call from Matalan to ensure my queries were resolved. The initial delivery was next day and the quality of the goods excellent. Unreservedly endorse them, a fabulous experience compared with many others.”

Helpful Report

Posted 9 years ago

“product as expected prompt delivery good transaction”

Helpful Report

Posted 9 years ago

“Good customer service, competitive prices”

Helpful Report

Posted 9 years ago

“good quick delivery and efficient!”

Helpful Report

Posted 9 years ago

“Excellent service..delivery very prompt..products good quality with great prices..”

Helpful Report

Posted 9 years ago

“Excellent service thank you ,would be very good if you spend over a certain amount you get free delivery !”

Helpful Report

Posted 9 years ago

“Excellent I time scale delivery and product excellent”

Helpful Report

Posted 9 years ago

“Quick delivery Well packaged Very happy”

Helpful Report

Posted 9 years ago

“The service was first class . Hope to do business with u in the future ,that's certainly more than I can say for one of you. Competitors , it's like dealing with the Mafia. Thanks again cyril,”

Helpful Report

Posted 9 years ago

“Fast delivery and extremely helpful staff. Thank you.”

Helpful Report

Posted 9 years ago

“very impressed with the service from point of order upto follow up and delivery - too good”

Helpful Report

Posted 9 years ago

“Good quality product and good service”

Helpful Report

Posted 9 years ago

“Excellent price for quality products and super fast delivery”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews