Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“I received an email with an offer of a half price lamp, it's beautiful! More of these emails please!”

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Posted 7 years ago

“Very happy with quality of tap. Yet to assemble with sink but instructions look good too.. good service and delivery. Thank you”

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Posted 7 years ago

“Very poor quality when put together. Very light and flimsy. The leg on one of the chairs is also uneven. Also there is a gap in one of table legs. Very disappointed. This table and chairs where fixed together step by step from instructions and the finished results are dissapointing to say the least.”

Matalan 2 star review on 9th February 2017

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Posted 7 years ago

“Straightforward shopping with a good selection of products. Efficient delivery.”

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Posted 7 years ago

“I came across matalan direct by accident...had no idea it existed!!! I've been looking for a corner bookcase for sometime soon was delighted when I spotted matalan direct...great price great service easy instructions to build and most importantly looks fab just what I was hoping for. A very solid piece of furniture.”

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Posted 7 years ago

“Blinds are crap, no clip at end to hold in place”

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Posted 7 years ago

Hello Paul, It is unfortunate to hear that you have encountered issues upon receiving your order. Please accept our apologies regarding any inconvenience caused due to this issues however rest assured one of our customer service team has attempted to contact you in order to get this resolved for you.

Posted 7 years ago

“Blinds are crap, no clip at end to hold in place”

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Posted 7 years ago

“thanks Neha at staines matalan for been a great help. thanks , would love to visit staines again.”

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Posted 7 years ago

“the staff are very polite and patient with even very tiring mothers , like me. one member in particular , Neha , was very patient with me and did everything possible to help me find my desired items and make my shopping very easy . Thanks a lot Neha for helping me out. would love to shop again at matalan anytime now.”

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Posted 7 years ago

“Very efficient. Huge bonus that I could actually speak to someone on the phone straight away. He was very helpful and pleasant. He sorted out my question immediately.”

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Posted 8 years ago

“Very happy with the curtains I brought. Nice quality for a good price.”

Matalan 5 star review on 7th February 2017

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Posted 8 years ago

“Lovely chairs, great prices and fantastic customer service!”

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Posted 8 years ago

“The main reason we chose Matalan is it's only smallest king size bed frame which could fit our bedroom. Material is very average; actually hubby broke the board inside headboard while setting up. But on positive side it was very easy to build took only 1 person; it looks descent enough.”

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Posted 8 years ago

“Very happy with the service from Matalan Direct and with the quality of furniture ordered. Easy to assemble at home and quality better than expected.”

Matalan 5 star review on 3rd February 2017

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Posted 8 years ago

“the staff at the Stockport store were very helpful, ordering for us & arranging delivery. The delivery was on time, so it all went very smoothly. I am pleased with my purchase.”

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Posted 8 years ago

“Happy with the speed of delivery. Item just what I wanted”

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Posted 8 years ago

“Really disappointed to find out that when having to return an item (because I felt the colour was not the same as that displayed on the picture) that I had no option but to pay a £9 courier charge for returns. NO option to return to stores which I find ridiculous. All other big stores give you this option and I have NEVER had to pay a fee to return, never mind £9!! It wasn't even a large return but a small package of short curtains for my daughters bedroom. Not impressed at all - so be warned if you're ordering online from Matalan - be really sure about the item you're ordering or face hefty charges.”

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Posted 8 years ago

Hello Carol, Thank you for your email, please accept our apologies regarding any issues concerning your return . We do aim to be as transparent as possible with our collection charges however if the item differs to that represented in the image we will of course give back any collection charges. We hope this hasn't deterred you from shopping with us and we look forward to your custom in future.

Posted 8 years ago

“Excellent service ????????”

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Posted 8 years ago

“poor quality, no oak, just veneer, 3 different colours of wood, hundreds of screws ect to put it together. Would never buy anything from Matalan direct again.”

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Posted 8 years ago

Hello Kathryn ,Thank you for your message, It is unfortunate to hear that you are not entirely happy with your product. We aim to provide the most accurate information in regards to our product for our customers. We do have our 14 days return policy in place if customers aren't entirely happy with there purchase. If this is something you would like to do, please don't hesitate to get in touch and we will be able to get this resolved for you.

Posted 8 years ago

“We bought a rug on line. I thought the delivery costs were on the high side, but the rug came as promised, was the size and colour we wanted and the texture was as nice as it looked in the photo, so we were very happy.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,871 reviews