Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found your products very competitive , I saved approximately 25% plus I got a further £10 off through the introductory offer. Further your customer service was first class as was delivery times. I would certainly recommend you to friends and family.”

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Posted 9 years ago

“Very quick delivery, also kept upto date on its arrival. I ordered a towel rail, it's strong, sturdy and looks the part. I got my builder to put it up and he asked how much unpaid as it was such good quality ????”

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Posted 9 years ago

“Really impressed with the service... great price... lifetime guarantee... good quality... fast delivery... would definitely recommend and use again!!”

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Posted 9 years ago

“We are very pleased with the bathroom tap, excellent quality., and the service and delivery brilliant. Thank you. We would thoroughly recommend your company From David and Patricia”

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Posted 9 years ago

“Excellent products and service.”

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Posted 9 years ago

“Vast amount of products,the cheapest I found on-line therefore was a bit concerned about the quality when the shower column arrived I must say I had no complaints it was better than others that was double the price,and it was delivered when they said it would be which was"a big plus in there favour".One of the main reasons I ordered from Matalan direct was the amount of information they had on the product,my Plummer had everything he needed,"will be back for more".I hope this helps other people to make an informed decision as I know what a nightmare it can be with some company's. Mrs Marsh”

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Posted 9 years ago

“I was not sure about ordering bathroom fittings on line but having had quote from a local supplier decided to try Matalan out I was not disappointed excellent products at very low prices, well done Matalan.”

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Posted 9 years ago

“They made sure they let me know what time and date the item was arriving and it was very well packaged very happy would use again without thinking”

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Posted 9 years ago

“A very quality sink I was very impressed Thx for your service the delivery came very quick much appreciated Thx .”

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Posted 9 years ago

“purchased a shower door and new bath panel both were delivered very quickly. Very pleased with products and service”

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Posted 9 years ago

“Good website, excellent product with a 10year guarantee!!! Good service all round.”

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Posted 9 years ago

“good product and price quic withk delivery”

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Posted 9 years ago

“Excellent service & fast delivery, I have recommended Matalan Direct to friends”

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Posted 9 years ago

“Outstanding Service, delivery Countdown and product. Definately use again.”

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Posted 9 years ago

“david was very very good dealing with this problem and he sorted it out with no bother thank you the part was then delivered on time as stated by him thankyou”

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Posted 9 years ago

“Excellent service, excellent product, excellent price.”

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Posted 9 years ago

“The product and service from Matalan Direct was faultless. A no-nonsense website, with easy to follow instructions and good suggestions to accompany my initial purchase. Product turned up when it was due, which is good 'cos the plumber was booked in! A happy customer and I'll return when I need more bathroom or kitchen items at good prices.”

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Posted 9 years ago

“QUALITY WAS EXCELLENT, SERVICE WAS ALSO EXCELLENT. DELIVERIES WERE EXACTLY AS QUOTED ON WEBSITE AS WAS THE DESCRIPTION OF CABINETS. WOULD NOT HESITATE TO PASS YOUR NAME ONTO FRIENDS.”

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Posted 9 years ago

“When I needed a cistern in a hurry, my plumber recommended this website. I quickly found the product I needed and it was delivered promptly. The product was just what I needed and the price was very competitive.”

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Posted 9 years ago

“Couldn't be happier with the prices & service - thankyou :)”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,867 reviews