MATCHESFASHION.COM Reviews

“ Very poor customer service still owe me money ”

“ WARNING ⚠️ This company is in Administration, they don’t tell you this on purchasing! You can’t return an item if it doesn’t suit your needs. PAYPAL cannot help either. I’ve been a loyal customer for years however they have let me down on my last purchase, there’s no customer service. ”

“ I reached out to customer service at Matches to resolve the issue and they didn't even respond. ”

“ I immediately contacted customer service but have not received a response even after a week. ”

“ This has been beyond bad customer service. ”

“ There is absolutely no customer service by telephone or email. ”

“ Fraudulent! I had some issues with their website and contacted Customer Service for the return label. ”

“ So I wrote to the customer service and they reply with a new return policy “sorry, no returns allowed for orders placed before 8th of March”. ”

“ Dear Customer Service, I have made order on 25th of Feb 2024 and received it on 29th March, and I returned the items on 1th March after submitting return request successfully getting a return authorization number too. ”

“ We should also leave negative reviews at Frasers group page. They chose not to honor refunds for returns made! Same story with many others. I returns the items on the 9th March after submitting return request successfully on the 7th March. Returns reached Matches on the 12th March. Refund was refused! Customer service told me to go to my bank for help. ”