MATCHESFASHION.COM Reviews

Name: MATCHESFASHION.COM
Rating: 1.59

1.6 Rating 153 Reviews

15 %

of reviewers recommend MATCHESFASHION.COM

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Metrics

1.6

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING - DO NOT BUY FROM MATCHES RIGHT NOW Late June 2020. DHL experiencing a global meltdown and some packages shipped as express with 2-3 arrival time are over 2 weeks or more. Matches cannot and will not provide any information for their customer. DHL said they are shipping 40% over christmas volumes (which I don't believe either). Best bet but from SSense (FedEx) or Mr Porter (UPS). Matches has been aware of this issue and instead of either selecting a different shipping partner or noting this on their website, they are lowering prices to try and get more orders but are actually jamming their own system more., DHL as of today 6.22 is routing some packages via Canada instead of Cincinnati. I am happy to provide 4 tacking numbers as proof. I have already provided to Matches and DHL to no avail. So in summary, have spent nearly 1k on merchandise with Matches. No idea if and when I will be getting my express packages.”

Helpful Report

Posted 4 years ago

MATCHESFASHION.COM is rated 1.6 based on 153 reviews