"I orderd a pair of boots on their homepage. Shipping was fast and easy, but as I opened the box I realized that they changed the style of the boots. The shape of the sole is different, the angle of heel to sole is rounded, instead of 90\u00b0 and some more things; major changes which change the complete style of the boots. The newer (or older?) version of the boots, which I received, look like diving shoes. And I absolutely don't like how they look.\r\nI photo documented all of the things that are different from the boots depicted on their homepage. I asked them to let me return the shoes and to send me the ones I ordered.\r\nThey told me to return them, but I am supposed to pay the shipping costs and I already paid the delivery costs for them to send me a wrong product.\r\nShipping costs in total around 30 Euros for nothing. They ignored the photos I provided and the fact that the shoes are different.The photos of the product on their site are absolutely misleading and I would have not ordered the product in the first place if they had provided photos of the real product!\r\n\r\nEdit: they replied that they checked the photos and they insist that there is no difference. This is the worst experience I ever had with online shopping in my whole life!"

"I orderd a pair of boots on their homepage. Shipping was fast and easy, but as I opened the box I realized that they changed the style of the boots. The shape of the sole is different, the angle of heel to sole is rounded, instead of 90\u00b0 and some more things; major changes which change the complete style of the boots. The newer (or older?) version of the boots, which I received, look like diving shoes. And I absolutely don't like how they look.\r\nI photo documented all of the things that are different from the boots depicted on their homepage. I asked them to let me return the shoes and to send me the ones I ordered.\r\nThey told me to return them, but I am supposed to pay the shipping costs and I already paid the delivery costs for them to send me a wrong product.\r\nShipping costs in total around 30 Euros for nothing. They ignored the photos I provided and the fact that the shoes are different.The photos of the product on their site are absolutely misleading and I would have not ordered the product in the first place if they had provided photos of the real product!\r\n\r\nEdit: they replied that they checked the photos and they insist that there is no difference. This is the worst experience I ever had with online shopping in my whole life!"