“Awesome gadget to have in my medicine kit, especially when bubs suddenly fall ill! It takes just afew seconds to measure body temperature. Must have thermometer, great for reading the temperature in the dark! Also it can be used for all ages, not only for your baby! Toddlers, grandmother's too!”
“I purchased a few items but one baby bottle Shattered after my baby knocked it off the high chair onto floor boards not long after purchasing. I then dealt with incredibly rude customer service following the event and was refused a full refund. Regardless the bottle broke so easily I have discontinued using any Cherub products that I purchased as they have Clearly not been tested. To clarify the bottle had the “protective sleeve” fitted when it broke - as per the photos I provided to your customer service team at the time.”
“Excellent product for my 9 month old son but even up to my 2 year old daughter absolutely loves these soft spouts for yoghurt etc. Prompt Delivery, happy customer.”
“Overall the bottles are ok. The glass is good quality but I’ve had instances where the measurements were washing off even though I don’t use harsh chemicals to clean it. I think the 2 little markers that indicate which way the teat needs to be while feeding needs to change. It’s impossible to see these 2 little markers in the middle of the night during feeds and we’ve resulted in making our own mark on the bottle so we know which way is up. I also think other teat shape options would be useful.”
“The directions are unclear and the forehead directions seem to work differently to others (scan if from left to right on forehead).
The forehead temperature is not consistent with ear, and has never provided a high reading even when there's a fever.
I contacted customer service , left a message and number, no call back.
I deliberately paid almost twice the going rate for a 'good quality' thermometer to be very disappointed.
Life had been busy and i haven't followed up. No doubt I'll get a call back now. Hope so, so they can process a refund perhaps.”
Hi Anna, we are so sorry to hear this! We have contacted you directly. Our voip phone lines are all up and running now working correctly and ofcourse a refund can be organised should we be unable to solve the issues! :-)
“Unfortunately your tears are very easy to push in and both my 1 year old and 3 year old sometimes push them in and the milk goes everywhere. The glass also breaks very easily I like that they are wide neck and the different attachments and colour a are great.”
“Love love love the glass bottles (with straw)!! Fantastic design and very safe with the sleeve changing colour if the liquid is too hot! I’ll be upgrading from the 150ml size once my son is old enough, Thankyou.”
“Great value for money compared to other brands I have used.
Excellent quality.
Cherubbaby were quick and efficient with my delivery.
Customer service is swift and second to none.”
