Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.76

4.8 Rating 3,375 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived right on time. Very pleasant people. Worked quickly to get job done quickly and efficiently. Great service.”

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Posted 6 years ago

Thank you very much for your kind words about our service and our drivers. We have some of the best professionals in the business on our team! We hope you will think of us again in the future and that you will let your friends and neighbors know about our service too. Thanks for choosing MDP!

Posted 6 years ago

“This was a very helpful service when we got a new mattress.”

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Posted 6 years ago

That is excellent news! Did you know we can take other items as well? We can take mattresses, box springs, furniture, appliances, etc. If you need it gone, we will do our best to get it out of your way. We look forward to serving you again in the future. Thanks for choosing MDP!

Posted 6 years ago

“Arrived in the appropriate window and friendly when they got here.”

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Posted 6 years ago

That is wonderful to hear! It was our pleasure to help you remove your items and we hope you will think of us again in the future for all your removal needs. Thanks for choosing MDP!

Posted 6 years ago

“We had to play a bit of phone tag, but the guys showed up and took away what I asked. I have no complaints.”

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Posted 6 years ago

It was our pleasure, Jeff! We are sorry if there was any lag in communication and thank you for your patience during the process. We hope you will think of us again in the future. Keep checking our website for discounts and excellent disposal tips and tricks in our blog! Thanks for choosing MDP!

Posted 6 years ago

“Quick turnaround. Showed up at the appointed time. Easy!”

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Posted 6 years ago

Hassle-free for our customers is always our goal! We hope to have the opportunity to serve you again in the future, Kevin! Thanks for choosing MDP!

Posted 6 years ago

“On time. No fuss. No hassles. Second time I've used them.”

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Posted 6 years ago

Thank you for your wonderful review of our service, Steven! We love that we have been able to help you not once, but twice with your unwanted items. We hope to have the opportunity again in the near future and that you will let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 6 years ago

“Setting up the pickup was easy, but pickup day was a disaster. The pickup came 3 hours after the 4-hour window I had been given was already over and no one ever called to tell me it was going to be late. Even when I called them, I was told the pickup would come in 45 minutes, but in reality, it was another hour and a half after that. Better to be upfront and keep customers informed of delays than let us guess.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience with our company. We sincerely apologize for the inconvenience to you due to the delays in the area. Unfortunately, there are times when unforeseeable circumstances can cause routes to run behind. When this happens we do our best to keep our customers as informed as possible. We definitely missed the mark here. I have issued a partial refund to your account and we do hope you will give us another opportunity to provide you with the service that we know we can. Thanks for choosing MDP!

Posted 6 years ago

“Very prompt,courteous and professional.”

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Posted 6 years ago

Thank you for your review of our company, George! It was our pleasure to help you remove your items. We hope you will think of us again in the future and that you will let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 6 years ago

“Very quick and polite.”

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Posted 6 years ago

Providing hassle-free, quick service is our speciality! We are so happy we were able to do just that for you. Thank you for taking the time to let us know about your experience and we hope to have the opportunity to serve you again in the future. Keep checking our website for savings and don't forget to let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 6 years ago

“Was informed and updated the entire process and pick up was simple!”

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Posted 6 years ago

We are so happy to hear that you were happy with your removal! Communication is our number one priority with our customers and we are thrilled to hear we really did a great job with that here. We hope you will think of us again in the near future and that you will let your friends and neighbors know about our service as well! Thanks for choosing MDP!

Posted 6 years ago

“Came at scheduled time, and got sofa bed out. Had to dismantle legs and even then had to take room door off hinges. They did that, got the sofa out and then put the door back. All with good humor and speed. I could not have asked for more.”

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Posted 6 years ago

We are so happy to hear that we were able to remove your items quickly and efficiently. It was our pleasure and we hope to have the opportunity to serve you again in the near future. Thanks for choosing MDP!

Posted 6 years ago

“While it was easy to set up the pickup online, the actual pickup was a disaster. I scheduled several days in advance for pickup from 8-12. At 12:30, I found a number and called. They use another company (LoadUp) who apparently contracts with yet another company for pickup. I quickly received a call from them. Joe Stephenson was very nice and helpful. He called all his crews trying to find someone available, because "my" crew was delayed in Fayetteville. I had to be out for the afternoon, and told him I would be home from 5-7:30. He assured me someone would call when they were on the way and would be there to pick up during that time. At 4:40, I received a call that someone was in front of my house ready to pick up. I rushed home and arrived 10 minutes later. The pickup crew was extremely rude and acted like it was all my fault they had to drive from Fayetteville to pick up my items. When I mentioned that I had told Joe I would be available after 5, he said "that's not how this works." And informed me that he only waits 30 minutes then he would have left. When I told him they were supposed to be there between 8 and 12 and no one showed up or called, and that I was told they were delayed in Fayetteville, he said Fayetteville is his usual territory and they don't even come to Charlotte. When he finally figured out that I had scheduled several days in advance for that morning, he was a little nicer. But they left my front door wide open the entire time they were retrieving my items from the third floor, so I ended up with flies and even a cricket in my house. I get that they were hot and tired and frustrated. But none of this was my fault and I didn't like being treated like it was. And since it was an Ashley Furniture pickup service, I wonder if Mattress Disposal even got my mattress and box spring and will be able to recycle it.”

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Posted 6 years ago

Thank you for taking the time to let us know about your experience, Susan. We sincerely apologize for any and all confusion or inconvenience caused to you during your pickup. Mattress Disposal Plus is powered by LoadUp, which is why you received the LoadUp confirmation. We do however use independently contracted drivers to complete our service nationwide. We pride ourselves on offering excellent service and having top-notch drivers. We clearly missed the mark here. I have issued a partial refund to your account in addition to the refund that was previously given. Thank you again for taking the time to share your feedback with us. The only way we are able to grow as a company is by receiving this information.

Posted 6 years ago

“Showed up a bit late, but I was called to be notified. Crew was friendly and professional after a long day. Would use again.”

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Posted 6 years ago

That is wonderful to hear. There are times when unforeseeable circumstances can cause routes to run on delays, unfortunately. We do try to keep our customers as up to date as possible during these times. Thank you so much for your understanding an patience during your pickup and we look forward to seeing you again in the future. Thanks for choosing MDP!

Posted 6 years ago

“Very good service”

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Posted 6 years ago

It was our pleasure! We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“the pick up went well the driver called me to give time for p/u the day, and was there on time.”

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Posted 6 years ago

It was our pleasure to remove your item for you, Chris. Thank you for taking the time to let us know you were satisfied with our service. We hope to have the opportunity to help you again in the future and also that you will let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 6 years ago

“I understand that things happen and pick up times need to change. But calling some one less than 5 mins before the pick up window starts to say that they are unable is not okay. Also, telling the customer that if they don't reschedule within the times the company can pick up they will only give a partial refund is not okay. Telling the customer that the pick up will be the next morning first thing and then finding that the mattress that was suppose to be picked up inside, that you have moved outside because you would not be home was still there at noon when you arrived back home is not okay. Having to call and find out if the pick up was going to happen only to find that the person picking up was not told the mattress was now be outside and that they would not get an answer on the home phone because no one was home is not okay. The only reason I didn't give a very poor is because 1) I understand after the agent explained there was only one driver that it wasn't their fault if life happened and they needed to reschedule-it's the company's fault for not having the manpower and 2) the agent I spoke to on that Saturday afternoon was nice and tried really hard to make things right. But, the "discount" that was given was the discount I would have received had I made the order for outside delivery so y'all have some work to do on getting this right. I only made the order because the mattress would be recycled. I could have just taken it to the curb and sent it to the landfill for free!!!”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience and confusion surrounding your pickup. Unfortunately, there are unforeseeable circumstances that can cause routes to run on delays and on occasion pickups to be rescheduled. When these instances do occur, we do our best to keep our customers as updated as possible on any and all changes that might need to be made to their scheduled time. We appreciate your patience and understanding during this process and we are happy we were able to get your items out of your way. We do hope you will give us another opportunity to provide you with the service we know we can. Please contact the office if you are ever in need of our service again for a discounted rate. Thanks for choosing MDP!

Posted 6 years ago

“On time. Easy pickup and go. Friendly drivers. Reasonable pricing. Excellent communication. I will use again.”

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Posted 6 years ago

Wow! Thank you for your wonderful review, Michael! It was our pleasure to serve you and we look forward to the next time. We hope you will let your friends and neighbors know about us too. Keep checking our website for savings and excellent disposal tips and tricks in our blog! Thanks for choosing MDP!

Posted 6 years ago

“Friendly and helpful.”

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Posted 6 years ago

Thank you, Mike! It was our pleasure. See you next time Thanks for choosing LoadUp!

Posted 6 years ago

“Very polite and experienced. Easy service to use. Would recommend this service.”

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Posted 6 years ago

We have some of the best professionals in the business! It was our pleasure to help you remove your items and we hope to have the opportunity again in the future. We hope you will tell your friends and neighbors about us too. Thanks for choosing LoadUp!

Posted 6 years ago

“Easiest service I have ever scheduled. Confirmation was prompt and pick up happened on time with great customer service! If you are looking for mattress disposal this is the only company to call!”

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Posted 6 years ago

Wow! Thank you for that excellent review, Jacquelyn! We do our best to offer hassle-free, quick service with a smile and we are thrilled to hear we were able to do just that for you. We look forward to serving you again in the future. Did you know we take items other than mattresses too? We can take mattresses, box springs, furniture, appliances, exercise equipment, etc. If you need it gone, we will do our best to get it out of your way. Keep checking our website for savings and great disposal tips and tricks in our blog, and don't forget to tell your friends! Thanks for choosing LoadUp!

Posted 6 years ago

Mattress Disposal Plus is rated 4.8 based on 3,375 reviews