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Mattress Disposal Plus Reviews

4.8 Rating 3,365 Reviews
93 %
of reviewers recommend Mattress Disposal Plus
Company Reviews Metrics Info
4.8
Based on 3,365 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Linda B
Verified Buyer
“I was extremely pleased with the professional friendly service highly recommend.”
Helpful Report
Posted 5 years ago
Debbie S
Verified Buyer
“I like how easy it is to do business with them and I would definitely recommend them”
Helpful Report
Posted 5 years ago
Charmagne H
Verified Buyer
“It was a job well done!!”
Helpful Report
Posted 5 years ago
Scott B
Verified Buyer
“Fast reply and service, priced much lower than other estimates ($60-75 lower) A+++”
Helpful Report
Posted 5 years ago
Thank you Scott for the great review! We aim to provide great communication and fast service all at a reasonable price! Glad to hear you were satisfied and we look forward to the next time we can help you out!
Posted 5 years ago
Mashaud J
Verified Buyer
“They did take all the items I requested. However, they were supposed to arrive between 8am-12pm. A little after 11am, I called to see what the ETA would be since I'd been waiting around for 3 hours already. The representative on the phone put me on hold to check. Then she said the drivers were having staffing issues and could be there between 2p-230pm...so basically I waiting all day wasting time. I asked if anyone was going to let me know this and she said the driver was supposed to be making calls to all pickups...I didn't get one. Thankfully I called. I'm glad to have the items removed from my place, but what a waste of a day and how unprofessional and rude to just not show up between the FOUR hours you told me you'd be there, and not call to tell me it would still be another few hours before you might arrive.”
Helpful Report
Posted 5 years ago
Hello Mashaud and Thank you for the feedback on your pickup! We do our best to time our pickups to meet the 4 hour window and for 99% we meet that window. However, unfortunately there are outside unforeseen issues that can impact our timelines, such as traffic, weather, mechanical issue or staffing issues. While they represent less than 1% of our pickups, we do recognize they result in a negative experience and we cannot apologize enough for that. I would love the opportunity to make this better for you. Please feel free to contact myself at your convenience. I can be reached at cgetz@goloadup.com. Thanks again for your business and i look forward to speaking you with further
Posted 5 years ago
Anonymous
Verified Buyer
“My pickup was scheduled to arrive between 8am-12pm yet it arrived at approximately 12:30pm. The helper wasn’t able to assist the driver with moving the furniture so I had to help the driver move the furniture out of my own place. Since the arrival was late and I had to assist in the moving of the furniture, I rate this as poor.”
Helpful Report
Posted 5 years ago
Thank you for the feedback on your pickup. This is not the level of service we are known for. We value each and every one of our customers and I would like to make this better for you. If you could, please reach out to me directly at cgetz@goloadup.com as I would like to know more about your experience. Thanks and again, our apologies.
Posted 5 years ago
Anonymous
Verified Buyer
“Professional staff and I didn't have to lift a finger! Thank you”
Helpful Report
Posted 5 years ago
Thank you for the great review! We do our best to provide a simple and seamless service for all our customers and the best part as you put it, is you do not have to lift a finger! We do all the lifting! Thank you again for your business and we look forward to working with you in the future.
Posted 5 years ago
Duane M
Verified Buyer
“All good very fast very polite”
Helpful Report
Posted 5 years ago
Thank you Duane for the positive feedback! Providing superior Customer service is very important to us and I am glad we were able to do that for you. Thank you for your business and we look forward to working with you in the future.
Posted 5 years ago
Anonymous
Verified Buyer
“Very responsive and helpful. Someone took some of the items I set out for them to take before they got here and Mattress Disposal Plus refunded me $90! So nice of them!”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to work with our customers to ensure they are 100% satisfied and I'm glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Roger D
Verified Buyer
“great service and on time and neat”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to meet our commitments and treat them with the respect they deserve and I'm glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Terry L
Verified Buyer
“Set up a pick-up via their web site. Everything went smoothly. Pick-up crew was on-time. Would use this service again, if needed, or recommend to a friend.”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to meet our commitments and treat them with the respect they deserve and I'm glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Anthony T
Verified Buyer
“Very courteous and professional. Worked neatly and quickly. Would recommend.”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to meet our commitments and treat them with the respect they deserve and I'm glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Ryan H
Verified Buyer
“Such a smooth and convenient process! Highly recommend it.”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Brian O
Verified Buyer
“Great guys...”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Larry M
Verified Buyer
“One less mattress in a landfill. Called on Friday and out of the house on Monday. Thanks.”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Anonymous
Verified Buyer
“Quality service. Would recommend to others who need help recycling larger home furniture.”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Anonymous
Verified Buyer
“As advertised. Everything was done in timely and professional manner.”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to meet our commitments and treat them with the respect they deserve and I'm glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Anonymous
Verified Buyer
“Efficient and polite. I would recommend.”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to meet our commitments and treat them with the respect they deserve and I'm glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Anonymous
Verified Buyer
“Service was great. I was able to schedule pick-up the day before. The pick up team was on time, professional, friendly, and quick. We will definitely use again in the future.”
Helpful Report
Posted 5 years ago
Thank you for your 5 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.
Posted 5 years ago
Timothy C
Verified Buyer
“Since we do not have a truck, I searched the internet and found your company. Very easy to set up an appointment and the available times were perfect for us. your employees were very professional and on time. I will use you in the future.”
Helpful Report
Posted 5 years ago
Thank you Timothy for the 5 star review! Who can afford the gas for a truck now a days!! That's why we are here! I'm glad we were able to help you out with your needs. Thanks for choosing us and we look forward to working with you again!
Posted 5 years ago
Mattress Disposal Plus is rated 4.8 based on 3,365 reviews
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